Danielle Lena Garland
Biggera Waters,QLD
Summary
Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments. Motivated professional with extensive experience in customer service, sales and administrative tasks. Detail-oriented administrative assistant with experience in customer service, data entry and office management.
Overview
9
9
years of professional experience
Work History
Reception/Administrative Assistant/Office Manager
Whitefox Recruitment
02.2022 - Current
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
- Supported executive staff through scheduling meetings, coordinating travel arrangements, and preparing crucial documents.
- Supported recruitment processes, scheduling interviews and communicating with applicants to improve hiring timelines.
Customer Service Supervisor
Woolworths Group
11.2015 - 02.2021
- Promoted a positive work environment through open communication channels, fostering team collaboration and high morale.
- Collaborated with other departments to address recurring customer concerns, improving overall service quality.
- Coached employees through day-to-day work and complex problems.
- Improved customer satisfaction by addressing and resolving escalated issues promptly and professionally.
- Demonstrated exceptional problem-solving abilities in navigating challenging customer scenarios and finding solutions that met their needs as well as aligned with company policies.
- Developed and maintained strong relationships with customers to maintain loyalty and satisfaction.
- Conducted training and mentored team members to promote productivity and commitment to friendly service.
- Handled money and was responsible for closing the store.
Education
Certificate III - Government
Quest Solutions
Canberra, ACT02.2013
High School Diploma -
Belconnen High School
Hawker, ACT12.2010
Skills
- Customer Service
- Data Entry
- Computer Skills
- Office Administration
- Administrative Support
- Microsoft Word
- Time Management
- Microsoft Excel
- File Organization
- Customer and client relations
- Computer Proficiency
- Filing
- Critical Thinking
- Strong Problem Solver
- Scheduling
- Database entry
- Organization skills
- Telephone skills
- Verbal and written communication
- Greeting and Seating Clients
- Data inputting
Timeline
Reception/Administrative Assistant/Office Manager
Whitefox Recruitment
02.2022 - Current
Customer Service Supervisor
Woolworths Group
11.2015 - 02.2021
Certificate III - Government
Quest Solutions
High School Diploma -
Belconnen High School
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