Danielle Gitzel
Bunbury,WA
Summary
Hardworking and reliable with strong ability in management and customer service. Highly organized, proactive and punctual with team-oriented mentality.
Overview
21
21
years of professional experience
Work History
Administration Specialist
BHP
Muswellbrook, NSW
05.2022 - 07.2023
- Updated system to organize office documentation, maximizing efficiency and increasing productivity.
- Generated purchase orders based on approved requisitions submitted by staff members.
- Provided administrative support to executives, managers, and other staff members.
- Performed general clerical duties such as photocopying, faxing, mailing packages .
- Oversaw inventory management, including ordering office supplies and equipment maintenance.
- Implemented new software and technology solutions to enhance office productivity.
- Improved office organization by developing filing system and customer database protocols.
- Created spreadsheets to track financial data such as budgets, expenses.
- Responded to customer issues to provide immediate resolution and improve retention.
Restaurant Manager
McDonalds
Muswellbrook, NSW
04.2002 - 01.2015
- Communicated well and used strong interpersonal skills to establish positive relationships with guests and employees.
- Performed opening and closing procedures each day.
- Scheduled and directed staff in daily work assignments to maximize productivity.
- Trained workers in food preparation, money handling and cleaning roles to facilitate restaurant operations.
- Coached team members on food safety and sanitation processes, customer service, menu education and up-selling techniques to drive revenue.
- Optimized profits by controlling food, beverage and labor costs daily.
- Counseled and disciplined staff to address issues promptly and provide constructive feedback.
- Managed accounts payable, accounts receivable and payroll.
- Developed and deepened professional relationships with vendors, negotiated contracts and monitored performance.
- Updated computer systems with new pricing and daily food specials.
- Prepared weekly payroll to keep up with projected weekly revenue.
- Assessed operational performance to measure compliance with regulatory, industry and brand standards.
- Consistently maintained high levels of cleanliness, organization, storage, and sanitation of food and beverage products to ensure quality.
- Minimized loss and misuse of equipment through proper restaurant supervision and staff training.
Education
Cert IV Retail Management - Retail Management
Charlie Bell School of Management
Sydney NSW06.2008
High School Diploma -
Newcastle High School
Newcastle 11.2004
Skills
- Restaurant operations management
- Customer service best practices
- Staff development talent
- Stable work history
- Supervisory skills
- Organization and prioritization
Personal Interests
Raising three boys aged 12, 8 and 4.
Teaching myself how to play guitar.
Four Wheel Driving, Camping and Travel.
Sports and Physical Activities.
References
References available upon request.
Timeline
Administration Specialist
BHP
05.2022 - 07.2023
Restaurant Manager
McDonalds
04.2002 - 01.2015
Cert IV Retail Management - Retail Management
Charlie Bell School of Management
High School Diploma -
Newcastle High School
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