Danielle Glancy
Sydney,NSW
Summary
I am an enthusiastic and proactive individual with exceptional administrative and organisational skills. A confident communicator and a natural problem solver. I am a logical thinker with a flexible attitude towards work who enjoys undertaking professional challenges.
Overview
15
15
years of professional experience
Work History
Head of Operations
Agent and Homes
London
01.2020 - 11.2024
- Provided administrative support to the company and independent agents, including preparing and distributing paperwork for sales and lettings instructions
- Ensured compliance with Anti-Money Laundering (AML) regulations by maintaining accurate documentation and ensuring company policies and procedures were up to date
- Managed incoming phone calls by directing them appropriately or recording detailed messages
- Monitored and managed multiple email inboxes, distributing messages and responding as required
- Onboarded new agents, served as the first point of contact for queries, and provided ongoing support
- Researched and implemented new software solutions to improve workplace productivity
- Trained new staff members on company processes and systems
- Updated and maintained several CRM systems to ensure data accuracy and efficiency
- Regularly updated and managed content on the company website
- Coordinated diary management for company directors
- Provided accounting support, managing multiple bank accounts, including tenant deposit accounts
- Recording rental income, supplier invoices, and processing landlord payments
- Preparing weekly pay run for independent agents and suppliers
- Utilising Sage accounting software to raise sales invoices, record transactions, and reconcile client accounts
- Preparing monthly client account reconciliation reports for the finance controller
Senior Office Administrator
Dexters Estate Agent
London
03.2018 - 12.2019
- Running office support administrator desk in a busy office
- Attending quarterly Office Support Manager meetings and feedback to local Office Support Administrators
- Training new office administrators
- Help managers to arrange holiday cover for local offices and staff onboarding
- Excellent working knowledge of Microsoft Word, Excel and Outlook
- Working under extreme pressure to meet deadlines
- Brilliant attention to detail with the ability to proofread, spell check and format to company standards
- Provide administrative assistance to the Director, Sales and Lettings Managers and their teams
- Compiling documents for all property instructions
- Updating and maintaining company website, portals, newspapers, magazines and window displays
- Produce and order marketing materials
- Maintain the office appearance, filing systems and monitor stationery supplies
Event & Membership Assistant
Regent Street Association
London
10.2016 - 10.2017
- Supporting the management of the RSA’s B2B membership programme consisting of 150 retailers, restaurants, hotels and offices and more than 10,000 Privilege Card holders
- Playing a full and active role in the logistics and planning for traffic free events on Regent Street including NFL, Summer Streets, the Regent Street Motor Show, Christmas Light Switch On and Hamleys Toy Parade – each attended by between 350,000 and 750,000 visitors
- This includes, minute taking at operations meetings, the collation of event documentation, communication with key stakeholders, managing collections and deliveries, event set up, volunteer management and managing consumer and business surveys
- Stakeholder liaison for networking events (including the AGM) to include creation of guest lists, remit of invitations, managing responses and stakeholder engagement
- Researching and supplying content to support the RSA’s marketing and communications platforms (website, social media and the Regent Street app)
- General office duties including reception, correspondence, petty cash, invoicing, supplier liaison, filing and minute taking
Nursery Practitioner
Millie's House Nursery
Parsons Green, London
01.2016 - 09.2016
- Planning multiple activities for the children to learn through play and conducting daily observations, always communicating effectively with staff, children and parents
- Providing a calm but exciting and safe environment, as well as adapting to each individual child and handling challenging behaviour where necessary, are key aspects of this role
- As well as childcare, I also undertook administrative duties such as creating spreadsheets, rotas and writing correspondence with parents
- First aid trained - May 2011
Nanny
Wimbledon, London
11.2014 - 12.2015
- OFSTED registered nanny, caring for two children aged five and two
- Whilst working as a nanny I organised the children's different activities via excel so as to provide regular progress reports and updates to the parents
Nursery Practitioner
Building Blocks Day Nursery
Wimbledon, London
08.2011 - 08.2013
- Key carer for eight children which involved weekly planning for them, writing their reports and communicating with parents on a daily basis
- Other duties included keeping up to date with policies and procedures, interacting with the children whilst providing stimulating activities, writing observations, encouraging learning, development and independence
Sales assistant
Trotters Childrenswear and Accessories
London
04.2010 - 08.2011
- Providing excellent customer service as a fully trained shoe fitter
- Taking phone calls and dealing with customer requests
- Keeping the shop floor tidy and replenishing stock
- This role enhanced my interpersonal skills as I worked both as part of a team and under my own initiative
Education
CACHE Diploma Level 3 - Childcare and Education, English Functional skills Level 2
Kensington and Chelsea College
07.2011
City and Guilds award - employability and personal development
Hammersmith and West London College
07.2009
Level 3 - Travel and Tourism
Richmond Upon Thames College
Twickenham02.2009
GCSE - 8 GCSE's including Maths and English
Lady Margaret School
Parsons Green06.2007
Skills
- Problem solving
- Time management
- Organisational skills
- Attention to detail
- Strong communication skills
- Technical proficiency
References
References available upon request.
Timeline
Head of Operations
Agent and Homes
01.2020 - 11.2024
Senior Office Administrator
Dexters Estate Agent
03.2018 - 12.2019
Event & Membership Assistant
Regent Street Association
10.2016 - 10.2017
Nursery Practitioner
Millie's House Nursery
01.2016 - 09.2016
Nanny
11.2014 - 12.2015
Nursery Practitioner
Building Blocks Day Nursery
08.2011 - 08.2013
Sales assistant
Trotters Childrenswear and Accessories
04.2010 - 08.2011
CACHE Diploma Level 3 - Childcare and Education, English Functional skills Level 2
Kensington and Chelsea College
City and Guilds award - employability and personal development
Hammersmith and West London College
Level 3 - Travel and Tourism
Richmond Upon Thames College
GCSE - 8 GCSE's including Maths and English
Lady Margaret School
Similar Profiles
Baldemar CadenaBaldemar Cadena
Managing Director at Ocean Homes Agent Bryan Chambers Bailey PropertiesManaging Director at Ocean Homes Agent Bryan Chambers Bailey Properties
Amy HershmanAmy Hershman
Design Center Manager/Keyholder at Jeff Lee Special Agent HomesDesign Center Manager/Keyholder at Jeff Lee Special Agent Homes
Huỳnh Trọng NghĩaHuỳnh Trọng Nghĩa
Real Estate Sales Executive at First Homes Real Estate AgentReal Estate Sales Executive at First Homes Real Estate Agent
Amy MalekAmy Malek
Volunteer - Art Assistant at Sydney FestivalVolunteer - Art Assistant at Sydney Festival
Amber GowlandAmber Gowland
Zone Manager / Skincare Specialist at MECCAZone Manager / Skincare Specialist at MECCA