Summary
Overview
Work History
Education
Skills
Languages
References
Timeline
Generic

Danielle Goh

Melbourne,VIC

Summary

Experienced in retail and committed to driving high sales in both slow and busy shifts. Organized and patient individual polished in handling customer complaints and replenishing stock. Flexible and outgoing team player commended for demonstrating honesty and integrity with customers, team members and supervisors.

Overview

3
3
years of professional experience

Work History

Boba Barista

Popping and Tea
Williams Landing, VIC
03.2024 - 11.2024
  • Completed daily paperwork such as sales reports and inventory tracking logs.
  • Organized takeout containers, cups, lids, condiments, and other necessary items for efficient service operations.
  • Performed basic maintenance tasks such as wiping down surfaces, cleaning tea makers.
  • Provided excellent customer service by addressing customer inquiries promptly and professionally.

Seasonal Part-Timer

Coach
Malaysia
11.2023 - 02.2024
  • Preformed daily inventory tallying and replenishment of merchandise.
  • Maintained back-of-house in compliance with Coach’s store standards.
  • Conducted auditing of the end-of-day reports.
  • Provided exceptional service to walk-in customers through greetings, acknowledgment of their needs, and showcasing comprehensive product knowledge.
  • Collaborated with sales associates to meet the needs of their clientele.
  • Contributed to the store’s 110% goal achievement during the festive period.

Sales Associate

LUSH
Malaysia
02.2023 - 06.2023
  • Delivered a 5 star in-store experience to all customers. This encompassed engaging in thoughtful enquiry to create bespoke hair, skin and body care routines.
  • Practiced visual merchandising skills within company standards.
  • Maintained organisation of the store with ensuring freshness of displayed stock.
  • Handled the POS system and other in-store systems.

Stylist

Lovisa
11.2021 - 01.2023
  • Provided a World Class Customer Experience to all customers in a fast-paced, high volume retail environment.
  • Showcased ability to multitask both store operations and customer service.
  • Handled store’s POS system.
  • Performed hourly and daily KPI and sales tracking.
  • Ensured that stock was appropriately processed according to company standards in order to keep shrinkage levels below company benchmarks.
  • Aided in visual merchandising and store promotional directives.
  • Kept store full and clean, in line with company standards.

Education

Bachelor of Arts - Social Sciences

Swinburne University of Technology
Melbourne, VIC
07-2026

Skills

  • Customer service
  • Team collaboration
  • Client relationship management
  • Effective communication
  • Problem solving
  • Sales strategies

Languages

English
Native/ Bilingual
Chinese (Mandarin)
Limited
Malay
Professional

References

References available upon request.

Timeline

Boba Barista

Popping and Tea
03.2024 - 11.2024

Seasonal Part-Timer

Coach
11.2023 - 02.2024

Sales Associate

LUSH
02.2023 - 06.2023

Stylist

Lovisa
11.2021 - 01.2023

Bachelor of Arts - Social Sciences

Swinburne University of Technology

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Danielle Goh