Danielle Gray

• Maintained a high level of professionalism while managing sensitive and confidential information.
• Empathetic and compassionate support during crisis situations.
• Increased caller trust by building rapport through empathy, understanding, and non-judgmental communication.
• Participating in regular debriefing sessions with supervisors.

Managed all day-to-day business operations

• Customer service & complaint handling
• Acquiring new product lines and ordering wholesale stock
• Bookeeping & accounting
• Photography & creating online listings for each product
• Market research regarding pricing & competition
• Designing online advertising campaigns
• Picking & packing

• Set appointments with salespeople and potential customers.
• Provided potential customers with information about upcoming promotions to acquire interest in scheduling appointment.
• Scheduled follow up calls with potential customers to gain interest in scheduling appointments.
• Prioritized tasks efficiently to ensure all daily call quotas were met or exceeded without compromising quality of service.

• Developed relationships with business clients while obtaining regular weekly stock orders.
• Managed a high volume of inbound calls from individual and business customers.
• Addressing and resolving complex issues promptly and professionally.

• Dealt professionally with personal information including donors credit card numbers and identifying information.
• Built trust with potential donors by providing transparent information about the charities goals and how funds would be allocated within the organisation.
• Demonstrated adaptability by quickly learning new fundraising strategies and adjusting communication styles as needed.

• Helped customers complete purchases, locate items, and join reward programs.
• Provided exceptional service to customers, promptly addressing concerns and answering inquiries.