Summary
Overview
Work History
Education
Skills
Referees
Timeline
Generic

Danielle Harding

Mernda,VIC

Summary

Retail Assistant Manager with 10 years of relevant leadership experience and genuine passion for customer service and developing a strong effective team. Skilled in working under pressure and adapting to new situations and challenges to best enhance company goals.

Overview

10
10
years of professional experience

Work History

Retail Assistant Manager/E-Commerce Manager

BABY MODE
Sunshine, Vic
03.2014 - 06.2024

RETAIL ASSISTANT MANAGER DUTIES

  • Controlled store inventory and reviewed cash handling and operations reports.
  • Maintained visual merchandising standards throughout the store to create an engaging shopping experience for customers.
  • Mentored new employees in company policies, procedures, and best practices to ensure consistent performance standards across the team.
  • Assisted with recruiting, hiring, educating and motivating retail team to maintain optimal staffing levels.
  • Collaborated with store manager to develop action plans for improving overall store performance metrics.

E-COMMERCE MANAGER/DIGITAL MARKETING DUTIES

  • Mentored new employees to assist with online orders and customer service.
  • Responsible for listing items on website and specific platforms.
  • Oversee the look, feel and design of the website.
  • Sending marketing emails to customer data base to increase engagement and sales.
  • Conducting sales meetings to discuss revenue, pricing, promotions and customer needs.
  • Work closely with suppliers regarding new product launches/promotional plans, and core ranges.

Education

Bachelor of Science - Bachelor in Applied Science (Psychology)

RMIT University
Melbourne, VIC
11-2012

Skills

RETAIL SALES

  • Cash handling (sales, lay-by), settling EOD reports
  • Managing/Entering new product into POS system (Retail Express)
  • Customer resolution (refunds, exchanges, credits, repairs)
  • Appointment Scheduling for goods pick up, in-store consultations

E-COMMERCE AND DIGITAL MARKETING

  • Online Customer relations (email, live chat, phone)
  • Optimising/adding product to website (Shopify) as well as using Omnivore to sell on platforms such as Catch of the Day, Ebay, My Deal, and Kogan
  • Using email marketing platform Klaviyo

Referees

Ray Pierotti

Director/Owner BABY MODE

0412 641 070

David Avola

Owner BABY MODE

0417 505 310

Timeline

Retail Assistant Manager/E-Commerce Manager

BABY MODE
03.2014 - 06.2024

Bachelor of Science - Bachelor in Applied Science (Psychology)

RMIT University
Danielle Harding