Summary
Overview
Work History
Education
Skills
Timeline
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Danielle Heffer

MANLY WEST,Australia

Summary

Dedicated administration professional with over 10 years of experience in managing office operations, handling administrative tasks, and providing executive support. Proven track record of streamlining processes and improving efficiency. Skilled in maintaining calendars, coordinating meetings, handling correspondence, and managing databases. Strong attention to detail, excellent organizational skills, and exceptional communication abilities.

Overview

19
19
years of professional experience

Work History

ICT Assistant

St Philomenas Catholic School
01.2016 - 08.2023
  • Administration, answered incoming calls and recorded accurate messages, utilising multi-line telephone system.
  • Served as contact person and source of information to maintain good communication with parents, staff and suppliers
  • Maintained positive working relationship with fellow staff and management
  • Maintained role appropriate calendars, set schedules for device and ICT onsite assistances.
  • Checked stock to determine inventory levels
  • Troubleshooting of school computers in collaboration with other ICT staff
  • Carry out tasks related to scheduled service requests, including arranging and installing new equipment replacements
  • Student support for laptops and iPads (setup of devices, organise warranty repairs and carry out repairs on out of warranty periods devices)
  • Coordinated repairs for office equipment to keep equipment functional and running
  • Co-ordination, printing and setup of photography end-of-year student works
  • Provided timely technical support to employees, minimizing downtime and maintaining workflow continuity.
  • Collaboration and creation of digital background used for school musical

Junior Technician and Administration Assistant

RLE Computers
01.2010 - 01.2016
  • Administration, Customer service and monthly billing through MYOB.
  • Correspondence – replying to all incoming emails
  • Used ticketing system to maintain accurate records of completed and pending jobs.
  • Data Management and Recovery
  • General computer repairs, virus removal and new computer configuration
  • One-on-one customer assistant/training (predominantly in Word, Excel, Publisher features, internet-based applications – banking, how to use search engines, emails and social media).

Administration Assistant

BEST Employment
01.2008 - 01.2009
  • Customer service
  • Collecting and sorting of mail, distribution of mail, mass mail out
  • Answering phone and responding to customer enquiries
  • Documentation creation
  • Stationery control
  • Conducting initial appointments with clients and processing of participant's requirements
  • Construct resumes and cover letters, as well as helping to respond to selection criteria
  • Maintain a client file base of over 200 clients.

Office Assistant

McNab Constructions
  • Completed clerical tasks such as filing, copying, and distributing mail.
  • Maintained and updated each project site, both digital and physical.
  • Weekly minute-taking of Foreman meetings
  • Creating and distributing weekly programs based on foreman requests
  • Establishing contacts and leads for potential local contractors.
  • Ensuring that the employees that were residing in Moree had suitable accommodation
  • Organizing local staff social events.

Executive Coordinator

Moree Plains Shire Council
01.2005 - 01.2006
  • Prepare, compile and distribute reports, agendas, Council minutes, business papers and other statutory documents on behalf of the Mayor, General Manager and senior staff within a specified time frame
  • Provide executive support and resources to the Councillors to allow them to fulfil their role as Elected Members
  • Set up the Council Chamber and Committee Room for Council meetings and other meetings, including providing morning/afternoon tea and luncheons when required
  • Handled sensitive information with discretion, maintaining trust among colleagues and stakeholders alike.
  • Maintained supplies for the Committee Room and Coordinated and prepared for Civic Functions
  • Update the General Manager, Mayor and Councillors on daily events, incoming mail and callers
  • Input meetings into the Communicator and distributed to Councillors on a weekly basis by fax and web page
  • Organise itineraries, including travel and accommodation arrangements for the Executive Office.

Education

Certificate II in Business -

University of New England Partnerships - Armidale
01.2004

Certificate II in Retail Services -

TAFE NSW - Moree
01.2002

Skills

  • IT repairs, maintenance, upgrades and local management of infrastructure
  • IT support for staff and students
  • Administration and office management
  • Business paper compilation and management
  • File and Record Keeping/Management
  • Multi-Line Phone System
  • Skilled in multiple operating systems and software
  • Schedule and Calendar Management
  • Job card creation, billing and account receivables

Timeline

ICT Assistant

St Philomenas Catholic School
01.2016 - 08.2023

Junior Technician and Administration Assistant

RLE Computers
01.2010 - 01.2016

Administration Assistant

BEST Employment
01.2008 - 01.2009

Executive Coordinator

Moree Plains Shire Council
01.2005 - 01.2006

Office Assistant

McNab Constructions

Certificate II in Business -

University of New England Partnerships - Armidale

Certificate II in Retail Services -

TAFE NSW - Moree

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Danielle Heffer