Danielle Hensby
Overview
2022
2022
years of professional experience
Work History
Office Assistant
Hensby concreting services
Lake Haven
02.2014 - 02.2022
- Documented conversations with customers to track requests, problems and solutions.
- Consulted with customers to determine best methods to resolve service and billing issues.
- Sanitized frequented areas and equipment using approved supplies.
- Maintained safety protocols through safe handling of equipment and chemicals.
- Performed daily dusting, leather and wood surface polishing and wall washing.
- Reduced average cleaning time per room by implementing fewest steps system.
Sales Manager
Homeart
Erina
02.2009 - 02.2013
- Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
- Sold various products by explaining unique features and educating customers on proper application.
- Built and maintained relationships with peers and upper management to drive team success.
- Answered incoming telephone calls to provide store, products and services information.
- Assisted teammates with sales-processing tasks to meet daily sales goals.
- Retained product, service and company policy knowledge to serve as resource for both coworkers and customers.
- Offered product and service consultations and employed upselling techniques.
- Met merchandise processing standards and maintained organized and accessible work area.
- Trained all new sales employees on effective sales, service and operational strategies to maximize team performance.
- Worked with fellow sales team members to achieve group targets.
- Met with customers to offer assistance with selecting merchandise, finding accessories and completing purchases.
- Assisted in gathering and moving materials and equipment for assigned displays.
- Configured and arranged up-to-date advertising and marketing displays, creatively placed merchandise on counters or tables to promote visibility and sales.
- Updated seasonal displays for windows and mannequins to highlight current product lines.
Sales Manager
Ice ladies fashion
Liverpool
02.1999 - 02.2002
- Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.
- Generated repeat business by responding to customer concerns with friendly and knowledgeable service.
- Resolved customer problems by investigating issues, answering questions and building rapport.
- Processed daily paperwork, balanced register drawers, produced staffing schedules and prepared deposits.
- Delivered excellent customer service and adhered to standard practices to maximize sales and minimize shrinkage.
- Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
- Assisted teammates with sales-processing tasks to meet daily sales goals.
- Met merchandise processing standards and maintained organized and accessible work area.
- Trained all new sales employees on effective sales, service and operational strategies to maximize team performance.
Retail Assistant
Sandybay surf co
Camden
02.1994 - 02.1998
- Engaged positively with each customer, providing professional and polite support for sales and service needs.
- Kept calm and applied strong problem-solving and interpersonal skills to resolve conflicts.
- Restocked shelves, racks and bins with latest merchandise and changed signage to promote special items.
- Processed merchandise returns and exchanges for customers to refund payments, trade items and offer store credit.
- Readied merchandise for sales floor by marking items with identifying codes and accurate pricing.
- Drove sales by successfully employing upselling and cross-selling strategies.
- Designed and deployed new display ideas to improve accessibility to merchandise.
- Offered friendly greetings and assistance to incoming customers.
- Established good customer relations and excellent service to build and retain loyal customers.
- Arranged merchandise for display to highlight new styles, attract customers and enhance sales.
Merchandiser
Hallmark
Central Coast
- Organized product displays to enhance visual appeal and customer engagement.
- Collaborated with team members to maintain inventory levels and stock merchandise.
- Analyzed sales trends to optimize product placement and selection.
- Executed planograms to ensure compliance with Hallmark's merchandising standards.
- Participated in training sessions to improve merchandising skills and techniques.
- Monitored competitor products and pricing for strategic adjustments in displays.
- Maintained cleanliness and organization of the merchandising area for efficiency.
- Regularly monitored store shelves to ensure product availability, restocking and rotating merchandise as needed.
- Maintained a clean and organized work environment at all times.
- Stocked and rotated shelves and built displays to deliver results for stores and suppliers.
- Organized displays according to company standards and specifications.
- Built product displays and placed appropriate signage for merchandise.
- Assisted customers with locating desired items within store locations.
Timeline
Office Assistant
Hensby concreting services
02.2014 - 02.2022
Sales Manager
Homeart
02.2009 - 02.2013
Sales Manager
Ice ladies fashion
02.1999 - 02.2002
Retail Assistant
Sandybay surf co
02.1994 - 02.1998
Merchandiser
Hallmark