Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Danielle Hills

West Wodonga,Australia

Summary

Security-focused and diligent Guard skilled at protecting personnel and premises. Responds and acts appropriately to situational assessments, including criminal acts and fire and medical emergencies remaining alert, attentive and vigilant at all times. Anticipates trouble and takes steps to intervene and diffuse using keen eye for detail.

Overview

14
14
years of professional experience
1
1
Certification

Work History

Security Officer

Wilson - Consec Security
West Wodonga, VIC
03.2016 - Current
  • Oversee daily monitoring and patrolled buildings, grounds, and work sites
  • Permitted entry with escort for approved persons.
  • Wrote detailed reports on property damage, theft, presence of unauthorized persons and unusual incidences.
  • Monitored and authorized entrance and departure of clients and visitors daily.
  • Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
  • Issued DCAC's and Military Licenses liaising with the military clients families and all contractors, working closely with National Pass Office.
  • Protected business integrity by ensuring all personnel requiring access to high-security areas go through correct levels of approval.

Business Development - Owner

Addiction Clothing
Albury, NSW
03.2010 - 03.2016
  • Managed day-to-day business operations.
  • Applied performance data to evaluate and improve operations, target current business conditions and forecast needs.
  • Consulted with customers to assess needs and propose optimal solutions.
  • Remained up-to-date on current trends and attended industry trade shows and markets to view and order inventory.
  • Maintained up-to-date administrative records to monitor operational conditions.
  • Assessed supplier quality to maintain tight cost controls and maximize business operational performance.
  • Recruited, hired and trained initial personnel, working to establish key internal functions and outline scope of positions.
  • Optimized team hiring, training and performance.

Bottle Shop/ Nightclub Manager

Carriers Arms Hotel
West Wodonga, VIC
02.2015 - 02.2016
  • Trained new employees in protocols and customer service,
  • Provided exceptional customer service to customers, increasing customer loyalty.
  • Monitored daily cash discrepancies, inventory shrinkage and stock rotation systems.
  • Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
  • Assisted with marketing strategy creation and advertising initiatives to better promote facility to public.
  • Developed and launched loss-prevention program, reducing theft.
  • Planned, organized and coordinated special events and celebrations.
  • Empowered workers to independently handle common issues and maintain strict safety standards.

Education

Mitchell Secondary College Wodonga
West Wodonga, VIC
11.1991

Skills

  • Superior Customer Service
  • First Aid Training
  • Detailed Activity Logs
  • CCTV Monitoring
  • Verbal and Written Communication
  • Attentive and Observant
  • Emergency Response
  • Ground Patrol
  • Intrusion Detection
  • Restricted Area Protection
  • Law Enforcement Collaboration
  • Team Training
  • Reliable and Responsible

Certification

  • Certificate II in Security Operations 1AC
  • Licenced VIC/ NSW
  • VICTORIAN DRIVERS LICENSE
  • CURRENT FIRST AID.
  • Working with Children.

Timeline

Security Officer

Wilson - Consec Security
03.2016 - Current

Bottle Shop/ Nightclub Manager

Carriers Arms Hotel
02.2015 - 02.2016

Business Development - Owner

Addiction Clothing
03.2010 - 03.2016

Mitchell Secondary College Wodonga

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Danielle Hills