Summary
Overview
Work History
Education
Skills
Timeline
Generic

Deniva Iiga

Browns Plains

Summary

Performance-driven and action-oriented University student skilled in leading other individuals and organizing events. Effective team player and communicator offering excellent time management and critical thinking skills and the important ability to function well within a fast-paced and deadline driven environment.

Overview

3
3
years of professional experience

Work History

Customer Service Assistant

StarTrack
07.2022 - Current
  • Delivered clear and concise outcomes in line with customer liability as well as service level agreements
  • Consistently met and surpassed performance targets while complying with the company data integrity standards
  • Utilised a sizeable range of information and operating systems available for customer resolution
  • Executed quality customer service to manage complaints, clarify on a variety of business products and services
  • Liaised with internal and external stakeholders through a range of operating systems while maintaining a high level of professionalism and interpersonal communication
  • Proficient with multi-tasking and moving between skillsets as required by operational needs as more contact methods were introduced i.e. phone, online chat, email and social media

Education

Bachelor in Biotechnology -

The University of Queensland
Virtual

High School Diploma -

Browns Plains State High School
Browns Plains, QLD
11.2021

Skills

  • Available for immediate start
  • Excellent interpersonal and communication skills
  • Experienced in customer service within a fast-paced environment
  • Proficient in conflict resolution
  • Well-versed in MS Office
  • Experienced in data entry and secretarial duties
  • Confident in complaint resolution

Timeline

Customer Service Assistant

StarTrack
07.2022 - Current

Bachelor in Biotechnology -

The University of Queensland

High School Diploma -

Browns Plains State High School
Deniva Iiga