Danielle Jensen
Beechworth,VIC
Summary
Motivated to maintain customer satisfaction and contribute to company success. Passion for developing positive relationships with customers and colleagues. Proving multitasking and time management skills, hardworking and passionate with a positive attitude and the willingness to take on and meet company goals.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Hospitality Worker
Hotel Nicholas
02.2006 - Current
- Prepared food and beverages and verified adherence of quality and safe food-handling standards.
- Delivered excellent customer service to support company reputation and patron satisfaction.
- Reduced risks by maintaining clean and organised work environment.
- Communicated with customers to promptly resolve complaints and address inquiries.
- Greeted guests with friendly and professional acknowledgment to build rapport.
- Identified and resolved customer complaints concerning food or lodging.
- Acknowledged outstanding staff performance to boost morale.
- Developed and maintained positive relationships with guests for satisfaction.
- Performed general cleaning by sweeping and mopping floors, washing dishes and emptying trash.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Learned and followed local alcohol laws to keep restaurant compliant with regulations while serving.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
Early Childhood Educator
Beechworth Early Years Learning Centre
03.2010 - Current
- Maintained and fostered positive and constructive interactions with staff, families, and children.
- Applied play-based strategies to provide diverse approaches to learning.
- Communicated with parents and other staff about student progress.
- Observed children to identify individuals in need of additional support and developed strategies to improve assistance.
- Implemented developmentally and culturally appropriate curriculum for children, creating positive, and safe classroom environments.
- Consulted with parents to build and maintain positive support networks and support continuing education strategies.
- Enhanced sensory and perceptual-motor skills, language, cognition, and memory development, by employing both traditional and modern educational strategies and techniques.
- Planned and executed activities to stimulate physical, social and intellectual growth.
- Established positive relationships with students and families.
- Implemented age-appropriate curricula to meet needs of young learners.
- Guided students to develop social, emotional and physical skills.
- Promoted physical, academic, and social development by implementing diverse classroom and outside activities.
Education
Diploma of Children's Services - Early Childhood Education
Wodonga Tafe
Wodonga07.2015
Skills
- Early Childhood Development
- Communication and Interpersonal Skills
- Strong Work Ethic and Dependable
- Safety Awareness
- Customer Service
- Managing Multiple Tasks
- Billing and Payment Processing
- Organizational Abilities
Certification
- Responsible Service of Alcohol Program
- 22578VIC - First Aid Management of Anaphylaxis
- HLTAID009 - Provide Cardiopulmonary Resuscitation
- Protecting Children - Mandatory Reporting
- HLTFSE001 - Follow Basic Food Safety Practices
- SITXFSA001 - Use Hygienic Practices for Food Safety
Timeline
Early Childhood Educator
Beechworth Early Years Learning Centre
03.2010 - Current
Hospitality Worker
Hotel Nicholas
02.2006 - Current
Diploma of Children's Services - Early Childhood Education
Wodonga Tafe
Similar Profiles
Emily McDonaldEmily McDonald
Certified Occupational Therapy Assistant at St. Nicholas Center For ChildrenCertified Occupational Therapy Assistant at St. Nicholas Center For Children
Vanja Bulc BarryVanja Bulc Barry
Assistante personnelle du Directeur at Mr Nicholas BarryAssistante personnelle du Directeur at Mr Nicholas Barry
Rayfa AliRayfa Ali
Volunteer primary assistant teacher -KS1 at St Nicholas primary schoolVolunteer primary assistant teacher -KS1 at St Nicholas primary school
Narelle EdwardsNarelle Edwards
Executive Assitant to the Regional Director, Hume at Department of Energy, Environment & Climate ActionExecutive Assitant to the Regional Director, Hume at Department of Energy, Environment & Climate Action
Penni-Maree WilliamsPenni-Maree Williams
Education Support Officer at DEECDEducation Support Officer at DEECD