Danielle Kissane
Mount Cotton,QLD
Summary
Personable and caring individual with expertise in the school setting as a teacher and privately. Experience providing ongoing services to children experiencing delays or difficulties with language and literacy. Support and communication with families around how best to support their child. Mature and diligent customer service leader proudly offering many years of experience in administration and customer service, both locally and abroad.
Overview
27
27
years of professional experience
Work History
Literacy Intervention Specialist
Learning Ladders
Capalaba, QLD
11.2018 - Current
- Implemented evidence-based interventions and monitored progress of students over time.
- Provided direct instruction in areas such as literacy development, communication, social skills, and other academic support.
- Maintained records of student progress and documentation of all services provided.
- Provided guidance to families regarding educational options for their children with learning difficulties.
- Participated in professional development activities related to special education practices.
- Built trusting rapport with clients and parents.
- Facilitated cooking groups to enhance clients' communication, interaction, and peer relationships.
Primary School Teacher
Mount Cotton State School (Education Queensland)
MOUNT COTTON, QLD
04.2015 - 12.2018
- Developed and implemented lesson plans that engaged students in active learning activities.
- Created and maintained a safe, orderly and productive classroom environment.
- Assessed student progress on an ongoing basis to inform instructional decisions.
- Provided individual assistance to students who needed extra help with assignments.
- Collaborated with other teachers, staff members and parents to promote a positive learning atmosphere.
- Established positive relationships with students through effective communication skills.
- Conducted small group instruction focusing on reading, writing and math skills development.
- Integrated technology into the curriculum to enhance student engagement and understanding of concepts.
- Maintained accurate records of student performance including attendance, grades and behavior reports.
- Implemented school policies regarding dress code, discipline and attendance.
- Participated in professional development opportunities to stay current on best practices in education.
- Monitored playground activities to ensure safety of all students during break times.
Casual Relief Teacher
Brisbane Catholic Education
Victoria Point , QLD
04.2012 - 04.2015
- Provided classroom instruction outlined in teacher's lesson plans.
- Established positive relationships with students, staff, and parents.
- Supervised students during lunchtime.
- Supported teachers by providing assistance with grading papers or other tasks as requested.
- Created an environment conducive to learning by displaying enthusiasm and energy in the classroom.
- Managed classroom environments to ensure a safe and productive learning experience.
- Remained up-to-date with emergency procedures to keep students safe in emergency situations.
- Enforced classroom routines to keep students on schedule and operating at consistent level.
Chiropractic Assistant
Hawthorne Chiropractic
Hawthorne, QLD
09.2006 - 02.2010
- Maintained patient records and updated information in the electronic health record system.
- Scheduled appointments for patients both in person and over the phone.
- Performed administrative tasks such as filing medical documents, answering phones and responding to emails.
- Ensured cleanliness of equipment used during treatments.
- Provided support to patients experiencing pain or discomfort before or after treatment sessions.
- Organized office supplies and ordered new items when necessary.
- Answered patient questions regarding their care plan or billing inquiries.
- Monitored appointment schedules throughout the day to ensure proper flow of operations.
- Completed paperwork related to billing procedures accurately according to established protocols.
- Checked out patients at end of visit, collecting any remaining balances due from them.
- Educated patients about chiropractic care to help achieve health goals.
Customer Service - Account Manager
Buckner Labels
Tingalpa, QLD
02.2004 - 01.2006
- Created and maintained customer accounts, including entering data into the company's computer system.
- Provided technical support for customers regarding product use and delivery.
- Coordinated with other departments to ensure customer orders were fulfilled in a timely manner.
- Conducted regular follow-up calls with customers to address any issues or concerns they may have had.
- Maintained an up-to-date knowledge of the company's products and services.
- Performed administrative tasks such as filing paperwork, preparing invoices.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Developed strong customer relationships to encourage repeat business.
Customer Account Manager
RR Donnelley - UK
York- North Yorkshire, United Kingdom
09.1997 - 10.2003
- Provided excellent customer service to existing clients by responding to inquiries and resolving complaints.
- Developed strong relationships with customers through proactive and regular communication, including over the phone and in person.
- Maintained accurate records of all transactions in the company's database system.
- Collaborated with internal teams to ensure timely resolution of customer issues.
- Responded to customer inquiries and complaints in a timely manner.
- Demonstrated knowledge of products and services offered to customers.
- Handled difficult situations with tact, diplomacy, and professionalism.
- Processed orders accurately and efficiently while adhering to company policies and procedures.
- Suggested process improvements for a better outcome of the customer's product.
Education
Bachelor of Education - Primary School Teaching
Queensland University of Technology
Brisbane12-2009
Skills
- Experience in childhood development
- Strong collaboration skills
- Positive Reinforcement
- Student Engagement
- Teaching strategies
- Understanding of special education
- Strong administration and organisation
- Report Writing
- Customer Relations
- Strong verbal and written communication
- File organization
- Scheduling
- Administrative Support
- Accurate data entry
Affiliations
- Active and keen outdoor person, with a passion for bushwalking, wildlife and nature.
- Experienced and interested cook, actively attending food conventions annually.
References
References available upon request.
Timeline
Literacy Intervention Specialist
Learning Ladders
11.2018 - Current
Primary School Teacher
Mount Cotton State School (Education Queensland)
04.2015 - 12.2018
Casual Relief Teacher
Brisbane Catholic Education
04.2012 - 04.2015
Chiropractic Assistant
Hawthorne Chiropractic
09.2006 - 02.2010
Customer Service - Account Manager
Buckner Labels
02.2004 - 01.2006
Customer Account Manager
RR Donnelley - UK
09.1997 - 10.2003
Bachelor of Education - Primary School Teaching
Queensland University of Technology
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