Danielle Lane
Townsville,QLD
Summary
Motivated cashier and stocker with 16 years of experience in Woolworths supermarkets. Accomplished various tasks daily, including payroll, cash office processes, stocking shelves and customer service. Cheerful when assisting customers and coworkers. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
16
16
years of professional experience
Work History
Cashier Supervisor
Woolworths Supermarket
11.2008 - Current
- Quickly and accurately counted drawers at start and end of each shift.
- Built positive relationships with customers to increase repeat business.
- Resolved customer issues for front-line and departments throughout store by employing strong operations knowledge and problem-solving abilities.
- Maximized efficiency in checkout lines by effectively managing cashier schedules during peak hours.
- Trained and coached cashier team members on checkout procedures and strategies to maximize customer satisfaction.
- Replenished checkout lines with printer paper and change throughout shifts to prevent any customer service delays.
- Maintained focus during busy times and delegated tasks to employees to keep business running smoothly.
Cash Office Associate
Woolworths
12.2013 - Current
- Balanced safe, prepared tills, and prepared register bags for next sales date.
- Prepared bank deposits, ensuring proper accounting practices were followed for secure fund transfers.
- Investigated discrepancies of cash register and POS System totals to resolve errors.
- Enhanced cash handling accuracy by conducting daily cash office audits and reconciliations.
Grocery Team Member
Woolworths Supermarket
07.2023 - Current
- Collaborated with team members to complete daily tasks, ensuring smooth operation of the grocery store.
- Provided exceptional customer service, answering questions and helping customers locate items.
- Conducted timely price checks for customers while providing knowledgeable recommendations based on their needs.
- Retrieved items for customers and verified prices.
- Improved overall store appearance by keeping aisles clean, uncluttered, and well-stocked throughout the day.
- Enhanced customer satisfaction by efficiently stocking shelves and maintaining a clean store environment.
- Pleasantly greeted customers and provided prompt and courteous service.
- Increased efficiency by regularly updating shelf labels and ensuring accurate pricing information for customers.
- Communicated with customers and staff politely and professionally to uphold store standards.
- Assisted customers by finding items quickly to boost store satisfaction rates.
- Operated cash register to accurately process and record customer payments.
- Provided exceptional services and pleasant shopping experiences to retail customers.
Education
No Degree -
Pimlico High School
Townsville, QLDSkills
- Store maintenance
- Stock management
- Cleanliness and hygiene
- Shelf Stocking
- Customer Service
- Teamwork and Collaboration
- Assisting customers
- Punctual and Reliable
- Cashier experience
Timeline
Grocery Team Member
Woolworths Supermarket
07.2023 - Current
Cash Office Associate
Woolworths
12.2013 - Current
Cashier Supervisor
Woolworths Supermarket
11.2008 - Current
No Degree -
Pimlico High School
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