Hi, I’m
Danielle Laurente
Nerang,QLD
Overview
13
years of professional experience
Summary
Recent graduate with excellent people skills, having high regard in providing quality care service to clients. Detail-oriented and able to learn new concepts quickly. Sensitive to what clients need and wants in accordance to company policies and regulations.
Education
Hope College AustraliaVarsity Lakes, QLD
Certificate III from Individual Support And Ageing
06-2023
Q AcademyRobina, QLD
Diploma from Remedial Therapy
10-2012
Hope Christian High SchoolManila, Philippines
High School Diploma
03-2008
Skills
- Emotional Support
- Mobility Assistance
- Cleaning and Sanitizing
- Clean Driving Record
- First-Aid and CPR
- Daily Living Assistance
- Cultural Sensitivity
- Recreational Activities
- Personal Care Assistance
- Documentation Abilities
Hobbies
- Sewing
- Cooking
- Sight seeing
- Road trips
- Capturing photos
- Praying
- Listening to Worship songs
Languages
English
Professional
Timeline
Support Worker
Rise Up Care Services
09.2023 - Current
Massage Therapist
Relaxation corp
01.2013 - 01.2015
Food and Beverage Attendant
O'reillys rainforest retreat
12.2010 - 03.2012
Hope College Australia
Certificate III from Individual Support And Ageing
Q Academy
Diploma from Remedial Therapy
Hope Christian High School
High School Diploma
Work History
Rise Up Care ServicesSouthport, QLD
Support Worker
09.2023 - Current
Job overview
- Completed day-to-day duties accurately and efficiently.
- Helped clients develop independent living skills, such as budgeting, cooking and cleaning.
- Drove and accompanied clients to appointments, shopping and special events for safety and companionship.
- Assisted clients with personal care, such as showering and dressing.
- Supported clients' social, physical and emotional needs to help integrate into local community.
- Used active listening skills and supportive diction to cultivate client rapport and open communication.
- Tracked client behaviors, daily activities, new skills, and notable incidents for documentation purposes.
- Used Hoists and wheelchairs to lift and move clients with diverse needs.
- Reported any incidents or accidents in line with company policy and procedure.
- Encouraged clients to participate in social activities that promotes their physical health and mental wellbeing.
Relaxation corpMain Beach, QLD
Massage Therapist
01.2013 - 01.2015
Job overview
- Completed in-depth training in Remedial massage and used latest techniques for best results.
- Demonstrated knowledge of anatomy and physiology to determine appropriate massage techniques for each client's needs.
- Reviewed client medical histories to inform treatment planning.
- Increased sales by providing exceptional service and maintaining positive and energetic attitude.
- Assessed soft tissue condition, joint quality and function, muscle strength and range of motion.
- Maintained a clean and organized work environment while adhering to safety protocols.
- Kneaded muscles and soft tissues to help clients release tension and improve physical wellbeing.
- Provided therapeutic massage treatments to clients, including Swedish, deep tissue, and sports massages.
O'reillys rainforest retreatCanungra, QLD
Food and Beverage Attendant
12.2010 - 03.2012
Job overview
- Provided exceptional service that reflected restaurant standards and core values.
- Provided exceptional customer service to guests, ensuring their satisfaction with food and beverages.
- Maintained a positive attitude towards coworkers and customers at all times.
- Adhered to all safety protocols when preparing meals for customers with allergies or dietary restrictions.
- Cleaned up spills and broken glassware and safely disposed of sharp pieces.
- Greeted guests with friendliness and professionalism.
- Made friendly conversation with customers to provide enjoyable bar experience.
- Wiped down tables and removed trash and dirty plates to provide clean, welcoming dining environment.
- Operated cash registers to handle both cash and card transactions, providing customers with appropriate change and receipts.
- Maintained presence throughout meals to assist guests with additional food and beverage requests.
- Supported serving staff in delivering accurate and well-presented food orders.
- Responded quickly to customer complaints or special requests in a professional manner.
- Communicated effectively with kitchen staff regarding customer orders.
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