Danielle Lewis
Seaford,VIC
Summary
Multi-tasking Team Leader well-known for executing successful, new initiatives. Creates dynamic and positive workplace culture to align with organizational mission and values. Trains new hires and mentors struggling workers to achieve overall team success.
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Inbound and outbound customer calling in a busy fast paced environment.
Scheduling in service technicians and contractors to attend site.
Creating leads for builders to send to our dealer network to attend site.
Invoicing service technicians paperwork work and paying dealer invoices.
Overview
17
17
years of professional experience
Work History
Service Team Leader
B&D Group Australia
04.2007 - 12.2023
- Trained and assisted up to eight service members regularly.
- Encouraged service members to provide meaningful service to customers.
- Executed action plan to monitor development and progress of service coordinators and service technicians.
- Established open atmosphere for team members and participants to openly communicate thoughts and opinions.
- Built strong relationships with customers through positive attitude and attentive response.
- Conducted training and mentored team members to promote productivity, accuracy, and commitment to friendly service.
- Monitored team performance and provided constructive feedback to increase productivity and maintain quality standards.
- Worked with team to identify areas of improvement and devised solutions based on findings.
- Assisted in recruitment of new team members, hiring highest qualified to build team of top performers.
- Communicated KPIs outlined in annual plan to inform employees of expectations and deliverables.
- Managed leave requests and absences and arranged covers to facilitate smooth flow of operations.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Responded proactively and positively to rapid change.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Followed-through on all critical inter-departmental escalations to increase customers expectations.
Education
High School Diploma -
Rosebud Secondary College
Rosebud, VIC12.1989
Skills
- Complaint Resolution
- Technical Support
- Performance Evaluations
- Onboarding and Orientation
- Knowledgeable in - SAP, CRM/Sales Force, Word, Excel Teams
- Team Supervision
- Documentation and Reporting
- Giving Constructive Feedback
- Staff Training
- Leading Team Meetings
- Coaching and Mentoring
- Giving Constructive Feedback
- Leading Team Meetings
- Coaching and Mentoring
- Giving Constructive Feedback
- Staff Training
- Leading Team Meetings
- Coaching and Mentoring
- Verbal and Written Communication
Reading, watching movies, Walking my dogs, Playing Pinball
I enjoy reading crime, fantasy, horror and thrillers.
I love watching action and thriller movies.
Walking my dogs in the bush and the beach every day is my top priority.
I love playing Pinball with friends in our game room and going to Pinball tournaments.
Timeline
Service Team Leader
B&D Group Australia
04.2007 - 12.2023
High School Diploma -
Rosebud Secondary College
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