Danielle Lewis

Establish priorities for the team to ensure Customer Service employees meet or exceed Rex's objectives for training, safety and compliance and customer satisfaction

• Facilitation and delivery of ground operations training in all facets of Customer Service duties
• Delivery of all classroom and practical training
• Ensure staff maintain currency under CASA regulations
• Ensuring operational compliance by providing appropriate training to customer service staff and contractors
• Maintain accurate and up to date training records
• Assist in the development of training programs

• Increased client satisfaction by building strong relationships and addressing their needs promptly.
• Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
• Managed a diverse portfolio of accounts, ensuring timely communication and effective problem resolution.
• Successfully resolved escalated issues, preventing potential loss of valuable clients while maintaining positive relationships with all parties involved.
• Developing and executing an account strategy and plan that is aligned with the customer’s business model, economic and competitive environment for securing revenue and share for each account in the allocated strategic
  account portfolio
• Developing and executing strategies for tactical activity

• Greet and assist all guests at the airport, guest check-in, assisting guests with rebooking and ticketing enquiries, assisting supervisors with flight disrupts and cancellations, boarding gate including gate announcements.