Danielle Lynch
Woolooware, Sydney,NSW
Summary
Customer-focused professional with extensive experience in hospitality and retail environments. Proven skills in accurate POS operation, cash handling, and delivering exceptional service under pressure. Demonstrated ability to resolve customer complaints and maintain high standards of cleanliness and safety. Strong communication and problem-solving skills developed through tutoring and volunteer work, ready to support sales and operations effectively.
Overview
6
6
years of professional experience
Work History
HSC Tutor
Self Employed
Sydney, NSW
09.2024 - Current
- Monitored student progress and guided improvement of study habits and test-taking strategies.
- Conducted one-on-one tutoring sessions to enhance student confidence and subject understanding.
- Assessed learning styles and adapted instruction to maximize comprehension.
- Developed communication strategies to strengthen relationships with students and families.
- Provided constructive feedback on academic performance, highlighting strengths and areas for improvement.
- Curated a schedule that balanced student needs with academic responsibilities to optimize time management.
Wait Staff Member
Okami Cronulla
Cronulla, NSW
02.2023 - 06.2024
- Executed food and beverage orders through point-of-sale system, ensuring accuracy and timely delivery.
- Managed cash transactions while collaborating with kitchen staff to facilitate prompt food preparation during peak hours.
- Delivered high-quality service to customers in-person and via phone, enhancing overall dining experience.
- Adhered to food safety protocols regarding hygiene, fire risks, and cleaning procedures.
- Maintained cleanliness and aesthetic standards in front of house by regularly cleaning and setting tables.
- Resolved customer complaints professionally, ensuring satisfaction through proactive follow-ups during meals.
- Trained new hires and provided guidance to junior staff as needed.
Student Volunteer
Cronulla Surf Life Saving
Cronulla, NSW
01.2020 - 03.2022
- Operated cash register, credit card machine, and electronic equipment with precision and efficiency.
- Guided customers to locate items and provided accurate product information.
- Processed transactions promptly, adhering to established timeframes.
Education
Master of Science - Physics And Neuroscience
The University of Sydney
Sydney, NSW11-2029
Skills
- Problem solving
- Time management
- Work ethic
- communication
- Feedback and coaching
- Team collaboration
- Analytical thinking
- Goal setting
- Critical thinking
- Punctual
- Self-directed learning
Timeline
HSC Tutor
Self Employed
09.2024 - Current
Wait Staff Member
Okami Cronulla
02.2023 - 06.2024
Student Volunteer
Cronulla Surf Life Saving
01.2020 - 03.2022
Master of Science - Physics And Neuroscience
The University of Sydney
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