Danielle Mackenzie
Newcastle ,NSW
Summary
Dynamic executive leader with a proven track record at Lifeline Australia, driving strategic transformation and operational excellence. Expert in financial management and stakeholder engagement, I successfully enhanced service delivery, ensuring compliance and quality improvement. Passionate about fostering a culture of collaboration and innovation, I excel in leading multidisciplinary teams to achieve impactful outcomes.
Overview
22
22
years of professional experience
Work History
Chief Executive Officer
SUNDALE
05.2018 - 03.2022
- Strategic Leadership of Aged Care and Community Services Organisation
- Business Transformation Strategy development and implementation
- Manage the organisations overall resources and operations
- Provide inspired leadership organisational wide
- Leading , mentoring and inspiration
- Enable, support and develop the organisations culture and overall vision
- Create an environment that promotes great performance and positive morale
- Overseeing the organisations fiscal activity including budgeting and reporting
- Act as the primary spokesperson for the organisation
- All media and public relations ( Television, Radio ,print , social media conferences, Annual General Meeting, Aged Care Royal Commission and a wide range of community and fundraising events.
- Ensure all legal and regulatory requirements are compliant in accordance with laws and regulations
- Worked with and supported the Board of Directors to determine and plan for short and long-term goals
- Identify and address problems and opportunities for the organisation
- Enable and foster the organisations culture and overall vision
- Foster positive relationships with a wide range of stakeholders
- Build positive relationships, alliances and partnerships with internal and external stakeholders
- Responsive in meeting the requirements and needs of complex situations and circumstances
Chief Operations Officer
SUNDALE
, QLD
02.2018 - 05.2018
- Member of the Executive Team accountable for financial performance, achievement and maintenance of Accreditation of all the organisations operations.
- Provide organisational leadership and strategic Management
- Provide advice to the CEO on strategic and operational developments related to the residential-based and service delivery operations of the organization.
- Efficiently and effectively lead and manage a large multidisciplinary workforce involved with the delivery of quality services
- Oversight of performance against legislative framework
- Financial management and performance, quality improvement and risk management of all the organisational residential, community and retirement businesses
- Development and implementation of organisational strategic and business plans
- Directly input operational expertise and advice into building development plans and initiatives.
Consultant
Private Consultant
, QLD
08.2017 - 02.2018
- Aged Care and Disability Reform project work
- Policy Development
- Clinical and Process Audits
- Quality Management Projects
- Transition of NDIS
Regional Manager South East Queensland
United Synergies
, QLD
07.2015 - 07.2017
- Company Overview: (now called YOU TURN)
- Coordinated comprehensive health and social support programs in Eastern Queensland.
- Operational excellence of 30 programs, including 110 FTE staff, supports individuals' families and communities, assisting them in achieving their full potential.
- Managed governance aspects across diverse mental health initiatives.
- Coordinated strategic direction for organisational growth to ensure long-term viability.
- Program best practice frameworks and funding parameters
- Maintained distinctive presence within community as preferred provider.
- Aligned organisational vision and values with operations and community engagement.
- Collaborated with state and local government representatives to exceed standards.
- Developed and implemented evidence-based practices.
General Manager Goverance and Compliance
LIFELINE AUSTRALIA
Canberra , ACT
01.2014 - 01.2015
- To support Lifeline Australia through the provision of high quality, governance, risk and compliance advice; by driving best practice and performance, ensuring that the organisation meets its statutory, legal and compliance obligations; and that Lifeline Australia's Directors and Officers adhere to the highest levels of probity and good governance.
- Effective liaison with external stakeholders and government and peak agencies with responsibility for engagement of the company's Membership.
- Oversight and Implementation responsibility of Strategic and Quality Risk Management Frameworks
- Responsible for 4 FTE Staff (Company Secretary and Internal Quality Audit and Risk Team)
- Serviced and Supported the Lifeline Australia Board of Directors
General Manager Service Development
LIFELINE AUSTRALIA
Canberra, ACT
01.2012 - 01.2014
- Merger of 42 separate entities and services into 1 National organisation
- National oversight and responsibility of all National Lifeline Suicide Prevention and Crisis Support Services.
- Oversight of the national service operations of Lifelines 131114 Crisis Support Line.
- Responsible for 28 FTE staff, incorporating 131114 crisis line, suicide support, service development team, clinical governance, national training team (RTO) for accredited crisis support training, clinical psychologists, quality assurance, and workforce management.
- Ensuring Lifeline strategic directions and assurances are given to customers, funders and the wider community regarding the quality of services through strategic objectives
Chief Executive Officer
LIFELINE NORTHERN SYDNEY
Sydney, NSW
01.2010 - 01.2012
- Providing strategic leadership and operational excellence for suicide prevention and crisis support program across the Northern Sydney and Northern Beaches area
- Developed and implemented key performance indicator that increased operational efficiency.
- Leading the organization across a diverse community. Responsibility for commercial and operational results that included financial compliance, people and service delivery performance and fundraising both at operational and strategic levels.
- Built and led a team of executives fostering a culture of collaboration best practice and innovation
- Promoting excellence in suicide prevention and being very proactive regarding state and national reform
- Ensuring a culture that embraces quality continuous improvement, efficiency, autonomy and accountability at all levels
- Services include retail shops, crisis support line call centre, community support programs in suicide prevention and crisis support, fundraising, stakeholder engagement, local and state government advocacy and liaison.
- All Media and Public Relations (Social Media, Television, Radio, charity and fundraising events
National Strategic Quality and Risk Manager
HOUSE WITH NO STEPS
Sydney, NSW
01.2007 - 01.2012
- Providing strategic leadership and operational excellence
- Responsible for ensuring that the various community and business services offered by House With No Steps Nationally were NDIS ready, compliant against the Disability Service Standards, ISO 9001:2008 and were based on person centred and strength based approach practices.
- Supported cross team functions within clinical, health, safety and environment, operational and corporate governance leads to achieve positive outcomes within disability services.
- Responsible for 10 FTE staff with 8 of those staff positioned at different locations across Australia (Social Enterprise, Ageing in Place, Disability Employment, Disability Support Services, Respite Care, Recreation Programs and Community Living).
Executive Manager Quality and Compliance
UNITING CARE AGEING
Sydney, NSW
01.2005 - 01.2007
- Provided management. Coordination, advice and assistance on clinical governance, lifestyle and wellness, enterprise risk management including incident management and business continuity, business management systems, and the overarching governance requirements across the organisation
- Supported cross team functions within clinical health, safety and environment, operational and corporate governance leads to achieve positive outcomes within residential and community aged care services.
- Accreditation, regulatory compliance, operational improvements
- Responsible for 5 FTE staff (Aged Care Quality and Risk Team, Governance and Compliance Team)
Aged Care Quality Asessor
AGED CARE ACCREDITATION AGENCY
Sydney, NSW
01.2002 - 01.2005
- Contracted by the Australian Aged Care Quality Agency to visit residential aged care homes and assess performance against compliance with the Accreditation Standards, promote continuous improvement and provide education
- Serious Risk and Non Compliance Team Leader
Community Services Manager
UPA
Sydney , NSW
01.2000 - 01.2002
- Health and Community Care Services and Programs
- Palliative Care and Dementia Support Services
- Home Care Services
- Community Transport
- Extended Aged Care services
Education
Master's degree - Health Science
University of Sydney
Sydney, NSW01.2009
Governance
Australian Institute of Compant Directors
SydneyLeadership Award for Excellence
Leading Aged Care Australia
Australian Womens Leadership Symposium award
Leadership professional development short courses
Womens impowerment and leadership
Featured in The Shine Women Leadership Book
Skills
- Effective leadership strategy
- Operational Excellence
- Leadership excellence in aged care
- Successfully championed the rights of vulnerable populations
- Grant proposal writing and funding submissions
- Negotiating arrangements
- Strategic leadership
- Business transformation
- Financial management
- Regulatory compliance
- Collaborative service program development
- Delivery of prevention programs
- Research
- Policy
- Leading and Motivating Teams
- Partnership with multidisciplinary teams
- Crisis management
- Media relations
- Improving health outcomes
- Identifying areas of need
- Informing government policy
- Quality improvement
- Engaging with stakeholders
- Commissioning programs
- Conference presentations
- Regional planning
- Quality accreditation
- Corporate governance
- Risk and Compliance
- Clinical Governance
- Change Management
- Internal and external stakeholder engagement
- Workforce development
- Project Management
- Cultural Revolution
- Staff Development
- Mentoring
- Organisational culture
- Design and development of RTO ( Registered Training Organisation)
Accomplishments
- Leading Aged Care Excellence Award, 09/01/19
- Australian Women Leadership Symposium Award, 09/01/14
- Organisational Transformation Strategy
- Organisational expansion - 20 million of additional service funding over 5 years
- Led an Aged Care and Community Services Service Provider with over 800 staff and 2500 vulnerable people through a Royal Commission in 2019 and then the COVID pandemic in 2020
- Led a national team that achieved Service Delivery Best Practice and Clinical Excellence
- Media and Public Relations
- Playing a significant part in developing the strategic direction of Aged Care, Disability, Mental Health and Crisis Support organisations in contemporary best practice
- Working in partnership with NGO's, Federal, State, Territory and local governments to enhance social outcomes
References
Available Upon Completion of Interview
Timeline
Chief Executive Officer
SUNDALE
05.2018 - 03.2022
Chief Operations Officer
SUNDALE
02.2018 - 05.2018
Consultant
Private Consultant
08.2017 - 02.2018
Regional Manager South East Queensland
United Synergies
07.2015 - 07.2017
General Manager Goverance and Compliance
LIFELINE AUSTRALIA
01.2014 - 01.2015
General Manager Service Development
LIFELINE AUSTRALIA
01.2012 - 01.2014
Chief Executive Officer
LIFELINE NORTHERN SYDNEY
01.2010 - 01.2012
National Strategic Quality and Risk Manager
HOUSE WITH NO STEPS
01.2007 - 01.2012
Executive Manager Quality and Compliance
UNITING CARE AGEING
01.2005 - 01.2007
Aged Care Quality Asessor
AGED CARE ACCREDITATION AGENCY
01.2002 - 01.2005
Community Services Manager
UPA
01.2000 - 01.2002
Master's degree - Health Science
University of Sydney
Governance
Australian Institute of Compant Directors
Leadership Award for Excellence
Leading Aged Care Australia
Australian Womens Leadership Symposium award
Leadership professional development short courses
Womens impowerment and leadership
Featured in The Shine Women Leadership Book
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