Danielle Maitre
Doubleview,WA
Summary
Detailed Client Service Associate known for having great organizational skills. Gifted at working with all types of customers. Looking for a new role where hard work and dedication will be highly valued. Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
16
16
years of professional experience
Work History
Entrepreneurship Development Director
Self
Doubleview, WA
01.2022 - Current
- Conducted research on current trends in the field of entrepreneurship development to inform program design and implementation.
- Reviewed completed work to verify consistency, quality and conformance.
- Monitored progress of existing businesses under the program's purview to ensure they are meeting goals set forth during the initial consultation phase.
- Developed innovative strategies for marketing and publicizing new business initiatives within target markets.
- Analyzed data from surveys conducted with local businesses to determine areas where additional resources may be needed for entrepreneurs' success.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Leveraged Microsoft skills to input and compile data gathered from various sources.
- Identified needs of customers promptly and efficiently.
- Collaborated with others to discuss new opportunities.
- Assisted with customer requests and answered questions to improve satisfaction.
Screen Printer
Ink stain
6030 - Quinns Rocks, WA
07.2018 - 01.2023
- Troubleshot problems as they arose during production runs.
- Applied solutions to and operated garment treatment equipment.
- Ensured that production deadlines were met while maintaining quality standards.
- Kept track of daily orders and shipments.
- Recorded details of each job including quantity produced, material used.
- Cleaned screens with solvents and power washers to ensure quality prints.
- Verified accuracy of artwork before printing began by comparing it against original design file.
- Monitored temperature settings on heat-set ovens for curing plastisol inks.
- Examined and inspected products to identify defects and variations.
- Maintained inventory of all necessary supplies and equipment.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Displayed strong telephone etiquette, effectively handling difficult calls.
Restaurant Floor Manager
Kalis
Leederville, WA
02.2008 - 11.2009
- Fostered an environment that encourages teamwork among staff members.
- Supervised activities of dining room staff to maintain service levels and support guest needs.
- Explained goals and expectations required of trainees.
- Trained new employees to perform duties.
- Assigned tasks to staff members, monitored performance, and provided feedback.
- Coached team members on food safety and sanitation processes, customer service, menu education and up-selling techniques to drive revenue.
- Inspected dining and serving areas for cleanliness and proper setup.
- Directed and coordinated the daily operations of the restaurant floor.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Assisted staff by serving food and beverages or bussing tables.
- Communicated well and used strong interpersonal skills to establish positive relationships with guests and employees.
- Worked in close collaboration with team members to ensure customers received high-quality service.
- Maintained safe working and guest environment to reduce risk of injury and accidents.
- Maintained a high level of customer service throughout the restaurant.
- Ensured compliance with health and safety regulations.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Completed day-to-day duties accurately and efficiently.
Education
CERTIFICATE IV - BUSINESS
WORKFORICE AUSTRALIA
East Fremantle, WA10-2022
Bachelor of Arts - FASHION AND TEXTILES
PERTH TAFE
WA12-2016
CERTIFICATE - Business Management
DEPARTMENT OF EMPOYMENT AND WORKFORCE RELATIONS
Perth, WA12-2009
Skills
- Brand Management
- Fiscal Management
- Customer Service
- Business Administration
- Business Development
- Interpersonal Relations
Affiliations
- READING
- EMBROIDERY
- FASHION
- GYM
- STYLING
Timeline
Entrepreneurship Development Director
Self
01.2022 - Current
Screen Printer
Ink stain
07.2018 - 01.2023
Restaurant Floor Manager
Kalis
02.2008 - 11.2009
CERTIFICATE IV - BUSINESS
WORKFORICE AUSTRALIA
Bachelor of Arts - FASHION AND TEXTILES
PERTH TAFE
CERTIFICATE - Business Management
DEPARTMENT OF EMPOYMENT AND WORKFORCE RELATIONS
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