Summary
Overview
Work History
Education
Skills
References
Timeline
Generic
Danielle Metzner

Danielle Metzner

Yarrawonga,VIC

Summary

Highly organised and detail-oriented Executive Assistant professional with extensive experience in providing high-level assistance to administrators and senior leadership teams. Proven ability to manage day-to-day operations, including diary management, correspondence handling, meeting coordination, and processing expenditure reimbursements. Skilled in maintaining confidentiality, ensuring compliance with organisational policies, and delivering timely and accurate reports. Efficient in managing special projects, research tasks, and liaising with internal and external stakeholders, including government departments and service providers. Demonstrates excellent communication skills and a commitment to maintaining professionalism and integrity in all interactions. A collaborative team player with a strong problem-solving mindset, capable of contributing to improved workplace efficiency and organisational goals

Overview

11
11
years of professional experience

Work History

Executive Assistant to Panel of Administrators

Moira Shire Council
Cobram, VIC
07.2023 - Current
  • Provide high level professional support to the Administrators, including day to date management of needs, handling correspondence, diary management, coordination of requests and their responses, invitation responses, organisation of meetings and processing expenditure reimbursements.
  • Develop and ensure the integrity and professionalism of the administrators is maintained at all times while providing support to achieve their objectives.
  • Undertake special projects and research to prepare reports for the administrators as required.
  • Prepare and coordinate the distribution of information to the administrators as required.
  • Prepare, maintain, and administer processes to ensure compliance with legislation and Organisational policies.
  • Provide an effective communication link between the administrators, staff, community, and local service providers.
  • Ensure records are created. which will adequately document the business activities in which they take part, and that the records created and received are captured into the appropriate and authorized record-keeping system.
  • Provide support to the Governance team when required, with the administration of Council Meetings and briefings, and provide a direct link to the Panel of Administrators.
  • Provide a high standard of customer service, specifically for, but not limited to, the Administrators and ELT.
  • Develop and maintain strong relationships with internal and external stakeholders.
  • Provide timely responses to residents, the general public, and internal communication.
  • Liaise with federal and state government departments on behalf of the administrators.
  • Attend onsite meetings with administrators to accurately record actions and follow up as required.
  • Prepare Council Meeting reports when required.
  • Maintain organisational confidence and protect business operations by keeping sensitive information confidential.
  • Monitored incoming emails and responded accordingly in a timely manner.
  • Ordered catering delivery to offer food and beverages to meeting attendees.
  • Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
  • Worked effectively in team environments to make the workplace more productive.
  • Worked with cross-functional teams to achieve goals.

Acting Executive Assistant to CEO

Yarrawonga Health
Yarrawonga, VIC
08.2022 - 07.2023
  • Provided high-level support to the Chief Executive Officer, including the preparation of correspondence for consideration as required; attending to daily diary and meeting management, and email management as agreed.
  • In consultation with the board chair, prepare agendas and reports for the Board of Management committee meeting monthly, in a professional, accurate, confidential, and timely manner.
  • Upload meeting papers to the online meeting portal so all board members are prepared for the upcoming meeting.
  • Attend monthly board meetings to take minutes and provide an action list after the meeting.
  • Led a team of three executive assistant employees, ensuring high productivity and excellent customer service.
  • Recruited and hired qualified candidates to fill open positions.
  • Conducted weekly team meetings with the Executive Assistant team to delegate tasks and provide progress reports on the organization's key priorities.
  • Demonstrated a high level of skill in dealing confidently and courteously with people at all levels.
  • Maintained confidentiality at all times when dealing with sensitive matters and patient information.
  • Provided support to organizations' social media platforms, and ensured that work was done in accordance with the social media policy and communication framework.
  • Greeted visitors upon arrival at the office premises.
  • Acted as a liaison between the executives and internal and external stakeholders to facilitate communication flow.
  • Monitored inventory levels of office supplies and placed orders when necessary.
  • Tackled and addressed top-level, high-priority issues with professional administrative discretion.
  • Facilitated communication between senior management and staff.

Office of the CEO Administration Assistant

Yarrawonga Health
Yarrawonga, VIC
07.2022 - 07.2023
  • Supported YH departments, Managers and the Executive team on various communication administration tasks.
  • Provided administrative support in developing celebration, community information campaigns and good news stories for publication.
  • Ensured Controlled Document compliance reporting for committees as scheduled
    o Board (twice yearly)
    o Community Advisory Committee (twice yearly)
    o Clinical Governance (twice yearly)
    o Corporate Governance (twice yearly)
    o SOC (monthly)
  • Coordinated all controlled documents of Yarrawonga Health utilising PROMPT or PULSE as appropriate.
  • Provided secretarial support for delegated committees and meetings, including preparation of agendas, minute taking and coordination & distribution of documentation pre and post meeting as directed.
  • Provided administrative and quality support for designated projects.
  • When necessary during times of high workload or to cover leave absences, assist team members to ensure compliance with critical functions are maintained in each area.

COVID-19 Non-Clinical Advisor

NCN Health
Numurkah, VIC
08.2021 - 05.2022
  • Educated individuals with general information on COVID-19 symptoms, transmission and habits recommended to prevent spread.
  • Identified testing centers located near individuals presenting symptoms, giving address and details on testing requirements and procedures.
  • Worked remotely to contact community members by phone and provide information and advice on COVID-19 questions and concerns.
  • Provided Administration support to Clinical staff in COVID-19 testing centres
  • Provide support to COVID-19 positive patients by enrolling them into our COVID-19 monitoring program
  • Update and edit Patient information system with correct and true information
  • Deliver and undergo stock take of COVID-19 PPE and equipment

(Moira Respiratory Project Administration Officer)

NCN Health
Numurkah, VIC
07.2019 - 08.2020
  • Collate and prepare Respiratory numbers for submission to department
  • Prepare agendas and minutes for project meetings on a monthly basis
  • Coordinate and organise team meetings
  • Confidentially use Zoom meeting platform to communicate with offsite project staff
  • Liaise with other sites to ensure data and information has been entered correctly into Google Docs
  • Monitor and collate survey information on a quarterly basis

(Primary Health Administration Assistance)

NCN Health
Numurkah, VIC
07.2019 - 08.2020
  • End of month reporting inclusive on Full Cost recovery, room rental, RWAV invoicing, assisting finance to correct any errors
  • DVA monthly Submissions
  • Quarterly QPS Benchmarking Submissions
  • Coordinate and provide administration support to visiting clinicians. Outreach Services NCN Health.
  • Submission of CHSP, HACCPYP data to health department on a quarterly basis
  • Assist primary health manager in collating and correcting monthly target hours for reporting purpose
  • Provide support to manager and clinicians in UNITI requirements i.e. setting new fee codes up, diary requirements, pulling of reports that are true and correct, adding new users and changing interventions when needed

Quality Project Administration Officer

NCN Health
Numurkah, VIC
01.2018 - 08.2020
  • Compile incident data from facilities across the organisation
  • Prepare agendas for a range of meetings (Clinical Governance, Comprehensive Care and Clinical Compliance)
  • Upload policies and procedures to PROMPT that have been approved from Clinical Compliance Committee
  • Prepare manager dashboards to showcase incidents across departments
  • Analyse data and create reports for various projects
  • Format guidelines that have been created from fellow work colleagues
  • Prepare end of month documentation (Traffic Light Reports, Graphs for incidents, VHIMS reporting)
  • Analyse VHIMS data and show case results and Objectives
  • Create community dashboards for Acute and Primary Health Data
  • Create and utilize Primary Health survey platform to capture client feedback
  • Write Primary Health Traffic Light Reports
  • Work with Primary Health team to ensure Audits are complete on monthly basis

Administration Assistant Primary Health Reception

NCN Health
Numurkah, VIC
01.2016 - 07.2019
  • Coordinate client appointments
  • Answer all incoming phone calls to the primary health department and direct call to appropriate clinician
  • Greet and direct clients upon arrival
  • Able to multi-task, prioritise and be flexible with changing business requirements
  • Apply precise attention to detail throughout day to day work
  • Entering new referrals from GPS and specialist onto UNITI
  • Communicate effectively to GPs and other Health Professionals
  • Ensuring client details are correct and accurate
  • Accounts receivable
  • Collating and photocopying word and publisher documents
  • Entering data using excel for client referrals that are received from health professionals
  • Provide support to fellow work colleagues on request
  • Document messages and required documentation into client files onto UNITI
  • Complete day to day filing of paper documents
  • Ensure confidentiality of client’s personal details

Executive Assistant Coverage

NCN Health
Numurkah, VIC
06.2018 - 06.2018
  • Revised and maintained calendar to coordinate meetings across Multiple Executive members diaries
  • Opened, read and replied to e-mails, letters and correspondence on behalf of executives.
  • Set up meeting and event logistics for senior management and updated calendars.
  • Restocked office and break room supplies and made appropriate equipment orders.
  • Managed daily invoices, reports and proposals.
  • Monitored office equipment and scheduled repairs.
  • Coordinated meeting and work schedules for staff teams and executives.
  • Handled incoming and outgoing mail, email and faxes.
  • Wrote and distributed executive meeting agendas and minutes to department heads and executive team members.

Administration Support

Numurkah Primary School
Numurkah, VIC
01.2014 - 11.2015
  • Answer incoming telephone calls using multi-line telephone system, taking messages and PA announcements
  • Able to multi-task, prioritise and be flexible with changing business requirements
  • Precise attention to detail
  • Well-developed telephone communication skills when dealing with customer
  • Accounts Receivable
  • Apply First aid to students
  • Administer and document medication when required
  • Cases 21- Entering new enrolments, updating student details, locating and printing various reports as required
  • Ecases and Attendance-Entering rolls and anyalyse absentees
  • Collating and photocopying word and publisher documents
  • Entering data using excel •
  • Accountable for the maintenance and confidentiality of school records
  • Provide information as requested to management, staff, students and parents
  • Maintain and provide a confidentiality workplace

Education

Business Diploma

First Choice College
Online
11.2020

Leadership And Management Diploma

First Choice College
Online
11.2020

Certificate IV Business Administration

GoTafe
Shepparton
09.2015

Certificate III Business Administration

GoTafe
Shepparton
10.2014

Victorian Certificate of Education

Numurkah Secondary College
Numurkah
10.2013

Certificate III Children Services

GoTafe
Shepparton
11.2012

Skills

  • Diary management
  • Customer service
  • Articulate and well-spoken
  • Task delegation
  • Meeting participation
  • Meeting planning
  • Document handling
  • Email management
  • Executive support
  • Report writing
  • Customer Service-oriented
  • Proper phone etiquette

References

Available on request

Timeline

Executive Assistant to Panel of Administrators

Moira Shire Council
07.2023 - Current

Acting Executive Assistant to CEO

Yarrawonga Health
08.2022 - 07.2023

Office of the CEO Administration Assistant

Yarrawonga Health
07.2022 - 07.2023

COVID-19 Non-Clinical Advisor

NCN Health
08.2021 - 05.2022

(Moira Respiratory Project Administration Officer)

NCN Health
07.2019 - 08.2020

(Primary Health Administration Assistance)

NCN Health
07.2019 - 08.2020

Executive Assistant Coverage

NCN Health
06.2018 - 06.2018

Quality Project Administration Officer

NCN Health
01.2018 - 08.2020

Administration Assistant Primary Health Reception

NCN Health
01.2016 - 07.2019

Administration Support

Numurkah Primary School
01.2014 - 11.2015

Business Diploma

First Choice College

Leadership And Management Diploma

First Choice College

Certificate IV Business Administration

GoTafe

Certificate III Business Administration

GoTafe

Victorian Certificate of Education

Numurkah Secondary College

Certificate III Children Services

GoTafe

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Danielle Metzner