Danielle Minoza
Franklin,ACT,Canberra
Summary
Experienced Client Liaison proficient in service and administrative functions. Demonstrated strong communication, organisational and planning abilities and scheduling for support services.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Client Liaison and Roster Coordinator
AbilitySeer
06.2022 - Current
- Completed administrative tasks such as receiving and processing documents and scheduling support services.
- Providing high level of costumer service skills including costumer liaison, interpersonal skills and dealing with people with heightened emotions.
- Demonstrated clerical skills with proficient keyboard skills and attention in managing client record data, legal documents and inputting data in the system.
- Identifying client's needs with support coordinators relevant to assure client meets the appropriate support service.
- Responded to customer calls and emails to answer questions about the services, scheduling and receiving request and feedbacks from clients.
Support Worker
Wellcare Australia
11.2019 - Current
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Helped clients manage and reach individual goals, supporting independent progression and social skills.
- Transported clients to appointments, shopping venues and entertainment events according to determined schedule.
- Kept clients engaged in social networks and communities for personal health and growth.
- Step-up team leader when house manager is away
Hotel Front Desk Receptionist
Ibis Hotel
03.2017 - 09.2019
- Collected room deposits, fees, and payments.
- Welcomed each new arrival pleasantly and confirmed reservations and identification.
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
- Checked lobby, bathrooms, and common areas near front desk for cleanliness multiple times per shift.
Education
Advance Diploma of Leadership And Management - Strategic Leadership And Management
Capital College
University Ave, Canberra06.2022
Diploma of Community And Services - Diploma of Community Services
Australian Academy of Management & Science
Mawson, ACT02.2020
Skills
Effective communication skills
Flexible and always seek learning
Behavioural skills and mindsets
Liaising with service providers
Certification
- Currently undergoing DSC Training
Timeline
Client Liaison and Roster Coordinator
AbilitySeer
06.2022 - Current
Support Worker
Wellcare Australia
11.2019 - Current
Hotel Front Desk Receptionist
Ibis Hotel
03.2017 - 09.2019
Advance Diploma of Leadership And Management - Strategic Leadership And Management
Capital College
Diploma of Community And Services - Diploma of Community Services
Australian Academy of Management & Science
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