Danielle Murphy
Brisbane, Murarrie,QLD
Summary
Highly motivated and adaptable professional with strong experience in customer service, administration, and assessment coordination. Skilled at working independently, with strong time management and problem-solving abilities. Seeking a role as a Meter Reader, leveraging my ability to work autonomously, stay organized, and maintain physical endurance in outdoor environments.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Assessment Session Coordinator
ADF Careers - Adecco
South Brisbane , QLD
05.2023 - Current
- Coordinate and facilitate assessment sessions for Australian Defence Force candidates.
- Manage scheduling, documentation, and communication with applicants.
- Ensure the smooth operation of assessment processes in a fast-paced environment while also meeting KPI targets.
- Provide support to candidates while maintaining confidentiality and professionalism.
- Work autonomously to handle multiple tasks efficiently, and meet deadlines.
Customer Experience Coordinator
CoAct Connect
Stones Corner , QLD
06.2022 - 01.2023
- Provided high-quality customer service via phone, email, and in person.
- Scheduled and rescheduled appointments, ensuring seamless operations.
- Managed inbound and outbound calls, responding to customer queries.
- Maintained accurate records, and followed up with stakeholders as needed.
Call Centre Placement Consultant
Max Employment (NOCC)
Eight Mile Plains , QLD
09.2021 - 04.2022
- Assisted job seekers by handling inquiries and guiding them through processes.
- Managed data entry, call logs, and appointment scheduling.
- Resolved customer concerns while maintaining professionalism.
- Utilized multiple software platforms, including ESS Web and Microsoft Office Suite.
Education
Queensland Certificate of Education (QCE) -
TAFE Queensland
QLD11-2020
Skills
- Attention to detail & accuracy
- Time management & self-motivation
- Independent work & problem-solving
- Physical fitness & endurance
- Interpersonal & communication
- Database & technology proficiency
- Adaptability & quick learning
- Customer service excellence
Certification
- Certificate IV in Crime and Justice Studies – TAFE Queensland
- Senior Certificate – TAFE Senior College Alexandra Hills
Additional Information
- Driver’s License & Own Vehicle – Reliable transportation for fieldwork.
- Working with Children (Blue Card) – Current & valid.
References
References available upon request.
Timeline
Assessment Session Coordinator
ADF Careers - Adecco
05.2023 - Current
Customer Experience Coordinator
CoAct Connect
06.2022 - 01.2023
Call Centre Placement Consultant
Max Employment (NOCC)
09.2021 - 04.2022
Queensland Certificate of Education (QCE) -
TAFE Queensland
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