Danielle Murray
Yandina,Qld
Summary
Most of my working life has been based in hospitality, administrative, and customer service roles as basically, I love working with people. I believe I am a happy and calm individual who gets along well with anyone and I love helping people. I am friendly with a warm personality and am a huge believer of treating others the way you would like to be treated. I can work as a team member or capably on my own and if put in a managerial role, I can lead a team through any problems or challenges with a high level of precision.
Overview
20
20
years of professional experience
Work History
E-Commerce Sales & Administration Officer
Suncoast Caravan Service
Maroochydore
02.2018 - Current
- Coordinated all online sales and processing, including warranty claims from start to finish.
- Prepared and submitted all required sales documentation in a prompt and accurate manner.
- Oversee the day-to-day functioning of the office ensuring that administration processes run smoothly.
- Provide support to staff and management, including handling correspondence and documents and manage communication channels such as emails and high volume phone calls.
- Assisted customers with prompt and polite support in-person and via high volume inbound phone sales and parts queries.
- Used POS system to process sales, returns, online orders and gift card activation.
- Replenished sales floor merchandise and organised shelves, racks and bins for optimal appearance.
- Coordinated restocking of sales floor with current merchandise and accurate signage for current promotions.
- Worked closely with shift manager to solve problems and handle customer concerns
- Refunded payments for returned items, processed exchanges and offered store credit to achieve customer satisfaction
- Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance
- Tracked down hard-to-find merchandise at diverse locations.
Property Management Assistant
Dowling And Neylan Real Estate
01.2016 - 12.2016
- Handled tenant complaints promptly and appropriately, calling in repairmen and other support services
- Maintained original leases and renewal documents in digital and hardcopy format for property management office
- Completed final move-out walk-throughs with tenants to identify required repairs
- Introduced prospective tenants to types of units available and performed tours of premises.
- Oversee the day-to-day functioning of the office ensuring that administration processes run smoothly.
- Provide support to staff and management, including handling correspondence and documents and manage communication channels such as emails and phone calls.
Manager
Raw Energy Health Café
Sunshine Coast
03.2004 - 08.2012
- Overseeing stock levels and ordering supplies.
- Accomplished multiple tasks within established timeframes
- Hiring and training new employees.
- Maximised performance by monitoring daily activities and mentoring team members
- Ensuring compliance with licensing, hygiene and health and safety legislation.
- Evaluated employees' strengths and assigned tasks based upon experience and training
- Established and updated work schedules to account for changing staff levels and expected workloads
- Excellent customer service and maintaining relationships with customers and employees alike.
Education
Certificate Of Office And School Administration - Education Administration
Australian Online Courses
Brisbane, QLD-application In Process -
QLD BLUE CARD
05.2024
QLD Responsible Service of Alcohol Certificate -
01.2012
Certificate IV in Property Services (Real Estate) -
01.2011
Certificate Of Administration - Real Estate
Ray White
2002
12 Senior Certificate -
Yeppoon State High School
01.1996
Skills
- Excellent computer skills including - MS Office (Word, Excel, Outlook), Google Drive, Email, Xero, Social Media and Web, One Note, Moodle, virtual meeting and communication platforms
- Excellent typing speed and accuracy
- Excellent Written and Verbal Communication
- Highly developed interpersonal and communication skills – able to converse and relate to a wide range of personalities from diverse socio-economic and cultural backgrounds
Timeline
E-Commerce Sales & Administration Officer
Suncoast Caravan Service
02.2018 - Current
Property Management Assistant
Dowling And Neylan Real Estate
01.2016 - 12.2016
Manager
Raw Energy Health Café
03.2004 - 08.2012
Certificate Of Office And School Administration - Education Administration
Australian Online Courses
-application In Process -
QLD BLUE CARD
QLD Responsible Service of Alcohol Certificate -
Certificate IV in Property Services (Real Estate) -
Certificate Of Administration - Real Estate
Ray White
12 Senior Certificate -
Yeppoon State High School