Summary
Overview
Work History
Education
Skills
References
Qualifications And Certificates
Timeline
Generic

Danielle Muscari

Port headland

Summary

As a qualified hairdresser and business owner of HairbyDanniM, I am also a mother to two beautiful children.

Moving to Port Hedland in 2022 for a change in work and scenery. Starting in Hedland with Veolia Nelson Point as an industrial cleaner in 2022, which I loved. In June 2023, I started my company, HairbyDanniM, as I was due to have my beautiful son in November. Since then, I have opened up a salon in South Hedland that I operate solely on my own. As a business owner, it comes with a lot of responsibility and ownership. I have learned a lot over the past two years, and I am ready to step back and return to an industry that will utilize my knowledge and experience.

Overview

6
6
years of professional experience

Work History

Salon Owner/Operator

HairbyDanniM
Port Headland
06.2023 - Current
  • Created marketing strategies to increase clientele and expand the business.
  • Promoted special offers through social media platforms to attract new customers.
  • Adhered to state laws and regulations regarding licensure, sanitation standards.
  • Monitored stock levels of products used in services offered at the salon.
  • Resolved customer complaints quickly and efficiently while maintaining professionalism.
  • Provided exceptional customer service to ensure repeat business.
  • Performed administrative duties such as filing paperwork and responding to emails.
  • Developed new styles and techniques.
  • Cleaned work area thoroughly after each shift ensuring all tools were properly stored away.
  • Ordered supplies from vendors when needed to ensure adequate stock is available at all times.
  • Monitored, tracked, and recorded client satisfaction to maintain positive ratings.
  • Pursued continuing education and training to stay up to date with new trends and techniques.
  • Greeted customers, answered phones and booked appointments.
  • Maintained accurate records of client's details including name, contact number, payment information.
  • Pre-booked future appointments to increase repeat business.

Admin and Doctor Support

Health Hub Morayfield
Morayfield
06.2022 - 10.2022
  • Best practice software.
  • Taking and receiving phone calls.
  • Taking payments and Medicare rebates.
  • Attending to patients' medical needs.
  • Keeping patients' records confidential.
  • Comply with all practice policies and procedures.
  • Full observation of patients prior to doctors' takeover.
  • Covid-19 Respiratory Clinic Training.
  • Covid-19 infection control training.
  • Covid-19 Vaccination Training Program
  • Vaccination clinic appointment and triage.
  • Working and supporting the doctors as a support in the Respiratory clinic with full PPE five days a week. With current, up-to-date certificates needed to work in COVID-19 clinics.

Child Care Educator

Mother Duck
Lawnton
11.2021 - 05.2022
  • Interacting and building strong professional relationships with children and families
  • Assist in developing, planning, and implement a quality program that reflects the Early Years Learning Framework
  • Working as a team and contributing ideas
  • Contribute to the effective operation of the workplace by supporting colleagues, sharing ideas and information, & working within a close knit team
  • Comply with the centres policies and procedures along with licensing, legislation & regulations.
  • Assisting children with their daily routines & supporting them in their learning

Salon Manager

Matriarch Hair & Beauty
Lawnton
03.2021 - 10.2021
  • Positively welcoming the clients into the salon
  • Managing qualified hairdressers and apprentices daily
  • Ensuring all clients are attended to in a timely and positive manner
  • Educating clients about hair care needs and products
  • All aspects in hairdressing from cutting to coloring
  • Relationship building with hair care brand ambassadors
  • All social media and retention emails to follow up on customer experience
  • Meeting weekly KPI’s with monthly bonus’s
  • Correct and accurately replenishing stock within the salon
  • Providing an inclusive and fun work place for staff
  • Generating fair staff rosters

Personal Banking Advisor

WESTPAC
Katherine
01.2019 - 10.2019
  • Trusted with meeting KPI’s, counting and handling large amounts of cash
  • Respect customer confidentiality by providing information integrity
  • Provide prompt and courteous client service face to face, via telephone and email
  • Provide guidance to businesses and individuals on lending options, credit applications and banking accounts
  • Maintain an in-depth knowledge of financial products and services, informing customers of suitable options that best suit their needs
  • Completing over-the-counter account opening, unsecured lending and deposit product activities
  • Listening to customers to understand and help them with transactions, provide education on our online platforms and tools and recommend the banks products and services
  • Work collaboratively as a team with the will to deliver signature customer experience

Education

Certificate III in Hairdressing - Trade Qualification

Hairdressing Academy
01.2016

Completion of Year 10 -

Maroochydore State High School
Maroochydore, QLD
01.2011

Skills

  • Customer service
  • Regulatory compliance
  • Inventory management
  • Marketing strategy
  • Appointment scheduling
  • Time management
  • Administrative management
  • Multitasking capacity
  • Inventory tracking and management
  • Staff management
  • Salon marketing
  • Financial planning
  • Revenue growth
  • Product development
  • Financial analysis
  • Professionalism
  • Employee motivation
  • Problem-solving abilities

References

  • Leisha Mason, Westpac, Designated Officer, 0408 753 509
  • Shelley Drane, Educator, Buzz Hair, 0408 987 517
  • Shannon Lusk, Personal reference, 0448 732 652

Qualifications And Certificates

  • Current First Aid & CPR
  • Working With Children Blue Card
  • Current food safety Certificate
  • Current Food supervisor certificate
  • Open manual drivers license
  • Certificate III in Hairdressing
  • Tier 2 Accreditation in Banking
  • General Insurance work bench
  • Responsible Service of Alcohol Certification
  • Hair extensions technician (01/2015, Moda hair and showpony)
  • Eyelash extension technician (2021)
  • Owner of KoaCo The Label (Hair care label) (2020)

Timeline

Salon Owner/Operator

HairbyDanniM
06.2023 - Current

Admin and Doctor Support

Health Hub Morayfield
06.2022 - 10.2022

Child Care Educator

Mother Duck
11.2021 - 05.2022

Salon Manager

Matriarch Hair & Beauty
03.2021 - 10.2021

Personal Banking Advisor

WESTPAC
01.2019 - 10.2019

Certificate III in Hairdressing - Trade Qualification

Hairdressing Academy

Completion of Year 10 -

Maroochydore State High School

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Danielle Muscari