Danielle Nasir
Melbourne Point Cook,VIC
Summary
Proactive and versatile professional with a dedication to quickly adapting to new challenges. Proven track record of fostering strong relationships with clients and team members. Focused on supporting team success and achieving positive results.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Administrator
ECB Training Services
Melbourne Altona North, VIC
02.2023 - Current
- Provided administrative support to department staff including typing letters and reports; preparing mailings; photocopying; collating; faxing; scanning documents.
- Coordinated support to facilitate general office operations.
- Answered phone calls and emails to provide information, resulting in effective business correspondence.
- Offered reception coverage to relieve staff during absences or breaks.
- Answered incoming calls promptly and professionally; provided callers with accurate information or directed them to appropriate departments and personnel when necessary.
- Sorted incoming mail for distribution to appropriate personnel.
- Greeted visitors warmly upon arrival at office reception area.
- Ensured compliance with all organizational policies and procedures relating to administrative operations.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Worked effectively in team environments to make the workplace more productive.
Housekeeper
Darwin Waterfront short stay apartments
Darwin Waterfront, NT
01.2022 - 10.2022
- Scrubbed kitchen appliances, countertops and fixtures.
- Stocked amenities such as soap, shampoo and toilet paper in guest rooms.
- Vacuumed floors and dusted furniture to maintain organized, professional appearance.
- Reported maintenance concerns or repairs to appropriate supervisor for prompt remediation.
- Returned vacant rooms to occupant-ready status by deep cleaning, changing linens, restocking inventory and removing trash.
- Communicated with maintenance team on damages to repair.
- Replaced sheets and pillowcases daily and used hospitality corners on beds to provide comfort for guests.
- Maintained well-stocked and well-organized service carts to support efficient and timely cleaning services.
- Supplied extra towels and toiletries when requested to optimize guest comfort.
- Ensured that all health standards were met during cleaning operations.
Supervisor
WOOLWORTHS
Darwin, Nightcliff, NT
01.2005 - 12.2006
- Ensured accuracy of customer transactions by verifying items and pricing.
- Supervised counting cash drawers and made bank deposits as part of store opening and closing procedures.
- Coordinated with other departments within the store to resolve customer issues quickly.
- Maintained cleanliness standards at all checkout counters throughout the store.
- Responded to customer inquiries and delivered appropriate information after carefully researching issues.
- Directed and supervised staff performance.
- Resolved customer complaints in an efficient and courteous manner.
- Inspected cashier stations to ensure proper equipment operation.
- Counted and balanced registers.
Education
Certificate 1 - Zoology
My Learning Online
11-2021
Year 12
Gordonvale State High School
FNQ12-2003
Certificate III - Business
ECB Training Services
Altona, VICSkills
- Microsoft Office
- Data entry
- Records Administration
- Office organization
- Mail distribution
- Customer service
Certification
- Certificate III business
- Certificate Zoology
References
References available upon request.
Timeline
Administrator
ECB Training Services
02.2023 - Current
Housekeeper
Darwin Waterfront short stay apartments
01.2022 - 10.2022
Supervisor
WOOLWORTHS
01.2005 - 12.2006
Certificate 1 - Zoology
My Learning Online
Year 12
Gordonvale State High School
Certificate III - Business
ECB Training Services
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