Danielle Nogueira

Records:

• Prisoner intake: Facilitate prisoner intake by verifying documentation and identity through provided paperwork, if they have not been in the facility prior, using a questionnaire to be uploaded into the system for future reference.
• Prisoner releases: Ensuring all paperwork is correct, and approval from Sentence Calculation and Warrant Administration (SCWA) has been received. Releases include sentence lapses, bails, parole, and deportations.
• Working with the prison's offender services team to ensure prisoners are leaving the facility safely and with all information required.
• Coordinate the transfers of prisoners to other facilities with the correct documentation.
• Maintaining records of required prisoners for physical court or tele-court, and updating files with court outcomes.
• Liaising with stakeholders on a daily basis, which includes SCWA, the custody management division, G4S transport, the courts, etc.
• Provide information and assistance on inquiries as needed.
• Update daily tasks on PIMS and E-Justice, while conducting weekly audits of files. .
• Any other tasks, as directed by the supervisor or team leader.

Property:

• Itemising and recording the new reception's property.
• Prisoner releases and transfers— compiling their property items and ensuring all items match the system records.
• Prisoner requests.
• Audits of prisoner property containers, valuables, and prisoner files.

Visitor property:

• Process visitor property by documenting items received, accepting and documenting currency, providing receipts, and addressing inquiries.

• Ensure the safety and security of the prison ie; Monitored prison behavior to prevent crime, escape attempts and other dangerous activities and detect potential threats and quickly defused conflicts.
• Supervising prisoners during day-to-day activities whilst building a rapport with them to the point of being able to notice when a prisoner is behaving out of the ordinary.
• Case management - focusing on the rehabilitation of prisoners, setting goals for in prison / for when they are released and putting in place strategies for how the can accomplish their goals.
• Utilisation of PIMS on a daily basis.
• Prisoner IMF Filing.
• Employing de-escalation techniques, verbal commands to address non compliant prisoners and applying non-violent response tools, physical restraint during problematic situations when necessary.
• Daily inspection of cells and conducting random searches of common areas.
• Inducting prisoners into their units, assigning prisoners to open and appropriate housing units and ensuring they understand the rules, regulations and what is expected of them.
• Supervise meal distributions and observe prisoners during meals.
• Maintaining daily logs of shift activity and ensuring a handover is completed for next shift.
• Daily prisoner head counts to ensure all prisoners are accounted for.
• Maintain a positive relationship with co-workers whilst effectively communicating with your team to ensure smooth daily operations of the prison.
• Supervising visitations between prisoners and family.
• Hospital escorts when required.

Duties:

-Custody:

• Processing Prisoners
• Strip Searches (Females)
• Prepare and serve prisoners meals
• Lock Down (including cell cleaning & maintenance)
• Hospital Escorts as required
• Control Room – Monitoring of cameras, allowing access to transport vehicles, reporting dangerous/suspicious activity,answering incoming calls & responding to inquiries.

-Reception:

• Entering prisoners into the facility on computer
• Checking that all required and appropriate paperwork is correct when accepting prisoners and when prisoners are being transferred to another facility or being released
• Processing and itemizing prisoners property
• Adding observations into the Thin Blue Line Custody Module and ensuring all hold to details are up to date.
• Other Duties as required by Manager

-Courts

• Escorting Prisoners to and from Court
• Accompanying Prisoners for duration of Court Case
• Escorting Prisoners during Legal Visitation
• Other Duties as directed by Court Supervisor

• Inbound/Outbound Calls (Sales)
• Customer Service – Enquiries

• Product Sales
• Product Demonstration
• Site Setup & administration
• Travel Australia Wide

• Organising Daily work distribution
• Managing 6-10 staff throughout shift

• General Office Duties (Incl. Invoices, Answering Telephone and Customer Enquiries)

• Furniture Restoration – Sanding, Polishing and Staining
• Pickup and Deliveries using work vehicle

• Customer Service
• General Maintenance of Store (Cleaning facilities and equipment)

• Serving Customers
• General Maintenance of facilities and equipment
• Meal preparation
• Other Duties (as directed by Manager)