Danielle Oats
Townsville,QLD
Summary
I'm a hardworking and passionate job seeker with very strong organizational and communication skills. With 9 years of success in guaranteeing customer satisfaction through attending to guests' needs and being confident in every role. I am very eager to secure a new role and either learn new skills or further develop the ones I have already learned. I am ready to help a team of any size achieve company goals as well as work as an individual to achieve goals also.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Duty Manager
Old Town & Country Tavern
08.2022 - Current
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
- Monitored gaming/bar area in for unacceptable behaviour and suspicious activities.
- Followed alcohol awareness procedures for preventing excessive guest intoxication and escorted customers off the premise when needed.
- Performed open and close shifts which included cash handling duties, counting of multiple safes.
- Built relationships with regular customers.
- Supervised and coordinated team to provide guidance and support and maximize performance in bistro/bar area.
- Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
- Handled large amounts of cash and wrote out cheques when required.
- Bussed and reset tables to keep dining room and work areas clean.
- Trained new waitstaff on proper food handling, customer service and safety procedures.
Retail Assistant
Pets Domain
08.2022 - 12.2022
- Balanced and organized cash register by handling cash, counting change and storing coupons.
- Used POS system to process sales, returns, online orders and gift card activations.
- Approached browsing customers to initiate conversations to determine buying preferences.
- Coordinated restocking of sales floor with current merchandise and accurate signage for current promotions.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Helped customers complete purchases, locate items and join reward programs.
Customer Service Assistant
APCO Service Stations
03.2018 - 08.2022
- Assist customers with concerns about products or services to resolve problems
- Deliver prompt service to prioritize customer needs
- Educate customers on promotions to enhance sales
- Document a daily food log to assure everything is kept fresh
- Serving customers at a fast pace but making sure to meet every customers needs
- Supervision and training of other staff members
- Complying with monthly shop layouts including new products and specials to meet the standards required
Cook/Customer Service Assistant
Burke Street Takeaway
10.2014 - 08.2019
- Changed and sanitized all cutting boards, benches and surfaces between tasks to avoid cross-contamination
- Created menus and pricing boards to increase profit and customer satisfaction
- Ordered, received and put away products/supplies to stock kitchen areas as well as front of shop
- Thoroughly cleaned kitchen surfaces and equipment by cleaning grills, ovens and fryers
- Took phone orders and accurately gave time of delivery
- Handled money and used eftpos machine
- Learnt to work as a team member and also unsupervised
- Dealt with customer complaints in a professional manner
Cleaner
Wang's Best Bakery
02.2012 - 01.2014
- Serviced bathrooms, including cleaning, sanitizing and supply replenishment
- Stocked cleaning supplies in their correct space
- Cleaned tables and prepared for the next customers
Education
Yarrunga Primary School
Wangaratta, VIC2007
Wangaratta High School
VIC2010
The Centre
Wangaratta2011
Skills
- Documentation and reporting
- Payment processing
- Ability to work as an individual or in a team environment
- Management experience
- Punctual
- Stock management
- Food preparation
- Great customer service skills
- Inbound and outbound calling
- Complaint resolution
- Good eye for detail
- Confident
- Cash handling
- Stocking and replenishing
- Strong verbal communication
Certification
Cert I & II in General Education for Adults
Cert III in Retail Operations
Food Handlers Cert
RSA - QLD
RSG - Mod 1 (Victoria)
References
Shayne Gannon - 0409 048 604
Arielle Sika - 0449 720 690
Casey McNair - 0448 871 733
Timeline
Duty Manager
Old Town & Country Tavern
08.2022 - Current
Retail Assistant
Pets Domain
08.2022 - 12.2022
Customer Service Assistant
APCO Service Stations
03.2018 - 08.2022
Cook/Customer Service Assistant
Burke Street Takeaway
10.2014 - 08.2019
Cleaner
Wang's Best Bakery
02.2012 - 01.2014
Yarrunga Primary School
Wangaratta High School
The Centre
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