Summary
Overview
Work History
Education
Skills
Timeline
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Danielle Oertel

Summary

Experienced retail management professional focused on driving store performance through effective team collaboration and strategic planning. Skilled in inventory management, customer service, and staff development, ensuring consistent operational success. Known for adaptability and reliability in meeting changing business needs, while maintaining high standards and achieving results.

Overview

18
18
years of professional experience

Work History

Retail Store Manager

City Beach Chermside
08.2013 - Current
  • Have managed a variety of stores within the business, the most recent being; Queen Street as the Flagship Store Manager which saw me oversee 7 managers and over 30 staff, after coming back from Maternity Leave I then managed the Chermside store which saw me oversee 4 managers and over 20 staff.
  • Maintained a clean and organized store appearance to enhance the overall shopping experience for customers.
  • Completed routine store inventories.
  • Managed inventory control processes to restore back stock, control costs, and maintain sales floor levels to meet customer needs.
  • Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
  • Evaluated employee performance regularly provided constructive feedback coaching opportunities improvement recognition outstanding achievements.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Streamlined store operations through the implementation of efficient scheduling systems, task delegation, and performance monitoring.

2nd Assistant Manager

McDonald's Aspley
08.2007 - 08.2013
  • Reviewed and monitored scheduling, Workplace Health and Safety, Recruitment and Crew Trainer Development
  • Supported store manager in training new employees, fostering a positive work environment for team development.
  • Implemented safety protocols within the workplace, resulting in fewer accidents and increased employee awareness.
  • Fostered a collaborative work culture among staff members by encouraging teamwork and recognizing exceptional contributions.

Education

Bachelor of Early Childhood Education And Care -

Foundation Education
Brisbane, QLD

High School Diploma -

St Rita's College
Brisbane, QLD
11-2009

Skills

  • Customer service
  • Strong multi-tasking
  • Problem-solving
  • Highly motivated
  • Dependable and reliable
  • Scheduling
  • Detail-oriented
  • Hiring and training
  • Documentation and reporting
  • Policies and procedures
  • Outstanding communication skills
  • Friendly and positive

Timeline

Retail Store Manager

City Beach Chermside
08.2013 - Current

2nd Assistant Manager

McDonald's Aspley
08.2007 - 08.2013

Bachelor of Early Childhood Education And Care -

Foundation Education

High School Diploma -

St Rita's College

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Danielle Oertel