Danielle O'Hara
Mernda,VIC
Summary
Dynamic professional with a proven track record in compliance monitoring and risk management, notably at Subway Development of Northern Suburbs. Excelled in auditing processes, leveraging critical thinking to enhance financial transparency and operational efficiency. Skilled in fostering professional relationships and influencing positive outcomes, achieving over 30 compliance audits monthly with strategic risk assessments.
Overview
26
26
years of professional experience
Work History
Compliance Officer
Franchise Owner
Franchise Business Consultant
Subway Development of North West Vic
08.1998 - 07.2019
HR Assistant
Team Member
Group Facilitator
Training Manager
Salesperson
Administrative Assistant
Subway Development of Northern Suburbs
08.1994 - 07.2020
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
- Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
- Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
- Supported executive staff through scheduling meetings, coordinating travel arrangements, and preparing crucial documents.
- Assisted in onboarding new employees, providing training materials, and coordinating orientation schedules to ensure a smooth integration into the team.
- Optimized calendar management for executives by scheduling appointments strategically while considering priorities and minimizing conflicts.
- Developed strategies to streamline and improve office procedures.
- Managed filing system, entered data and completed other clerical tasks.
- Liaised between clients and vendors and maintained effective lines of communication.
Compliance Auditor
Subway Development of North
08.1994 - 07.2020
- Collaborated with cross-functional teams to ensure timely implementation of corrective actions, mitigating potential compliance issues.
- Analyzed all audit results and resolved all compliance issues.
- Maintained up-to-date knowledge of regulatory changes affecting the business landscape, proactively adapting audit strategies as needed.
- Improved financial transparency by providing clear communication of audit results to stakeholders through detailed reports and presentations.
- Promoted ethical decision-making within the organization by serving as a trusted resource for addressing complex compliance questions or concerns.
- Developed robust risk assessment frameworks to systematically identify, evaluate, and prioritize organizational risks. OH&S and food safety.
- Prepared reports for templates and maintained compliance database.
- Performed over 30 compliance audits per month.
- Facilitated open discussions with process owners regarding identified deficiencies, encouraging collaborative problem-solving efforts toward resolution.
- Participated in various training and development programs.
- Supported the development of company-wide policies and procedures in alignment with industry standards and legal requirements.
- Conducted regular follow-up audits to verify that previously identified issues were effectively resolved or mitigated.
- Fostered a culture of accountability by regularly monitoring adherence to regulatory guidelines and reporting non-compliance instances to senior management.
- Reduced financial risks through meticulous analysis of financial statements, internal controls, and operational procedures.
Education
No Degree - Family And Community Services
Partners in Training
Melbourne, VIC08.2024
Skills
- Compliance Monitoring
- Document Review
- Auditing processes
- Internal Audits
- Risk Management
- Audit management
- Industry Awareness
- Legal Research
- Advertising understanding
- Influencing skills
- Reporting Requirements
- Federal and state regulations
- Critical Thinking
Timeline
Franchise Business Consultant
Subway Development of North West Vic
08.1998 - 07.2019
Administrative Assistant
Subway Development of Northern Suburbs
08.1994 - 07.2020
Compliance Auditor
Subway Development of North
08.1994 - 07.2020
Compliance Officer
Franchise Owner
HR Assistant
Team Member
Group Facilitator
Training Manager
Salesperson
No Degree - Family And Community Services
Partners in Training
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