Danielle Old
Thornlands,Australia
Summary
I am currently a member of the Barton's Motor Group customer service management team. In this role and all of my previous positions, dedicated customer service is integral. I am looking to advance my career, having completed my studies in business, to a role which will benefit my professional development. I am a committed team player with extensive experience in administration, customer service and team management. I am seeking to grow into a role where I can not only build my career, but find a long term team to work with. All of my references are contactable should you wish.
Overview
4
4
years of professional experience
Work History
Customer Service Hub
Barton's Motor Group
Capalaba, QLD
09.2023 - Current
- Answered customer inquiries and provided accurate information regarding products and services.
- Assisted with scheduling appointments for service work to be performed on vehicles.
- Drafted responses to customers regarding their complaints and maintained effective communication with them.
- Tracked progress of surveys and maintained accurate records of interviews conducted.
- Assisted with the preparation of reports, presentations, and spreadsheets.
Service Advisor
Barton's Capalaba Nissan/Hyundai
Capalaba, QLD
02.2023 - 09.2023
- Handled telephone inquiries regarding appointments and work in process.
- Explained amount for expected services and provided detailed answers to customer questions.
- Used knowledge of services to recommend additional products and offerings to customers.
- Contributed to business growth by confirming customer satisfaction with service and quality.
- Welcomed incoming individuals and ascertained needs by asking open-ended questions.
Service Receptionist
Redlands Mazda
Capalaba, QLD
03.2022 - 02.2023
- Scheduled and confirmed appointments.
- Answered and directed incoming calls using multi-line telephone system.
- Served visitors by greeting, welcoming and directing to appropriate personnel.
- Updated and recorded customer or client information to maintain accounts.
- Maintained daily calendars, set appointments with clients and planned daily office events.
Administration Officer
The Good Guys
Capalaba, QLD
11.2019 - 02.2022
- Operated cash register or POS system to receive payment by cash, check and credit card.
- Developed and maintained relationships with customers and assisted in generating sales opportunities.
- Discussed client financial options to keep customers informed regarding transactions.
Education
Diploma of Business - Business
Torrens University
Brisbane, QLD03.2022
Certificate III Hospitality - Hospitality
Study Mix West End
Brisbane QLD2015
Skills
- Customer Management
- Business Management
- Business Operations Understanding
- Consultative Techniques and Sales
- Team and Culture Development
- Ambition to Grow
- System Administration
- Technical Troubleshooting
Accomplishments
- Consistently maintained high customer satisfaction ratings (CSI, NPS and reviews).
- Nissan Service Advisor Qualification - 2023
- Customer Service Excellence Award - 2018
References
All of my referees are absolutely available for contact should you wish
- Karl Walsh: Current colleague at Bartons Capalaba: 0422 051 912
- Alexander Anderson: Previous colleague at Redlands Mazda, and currently business manager with ASG BMW Gold Coast: 0404 315 101
- Emma Smith: Previous colleague at Redlands Mazda, currently assistant service manager: 0431 727 780
Timeline
Customer Service Hub
Barton's Motor Group
09.2023 - Current
Service Advisor
Barton's Capalaba Nissan/Hyundai
02.2023 - 09.2023
Service Receptionist
Redlands Mazda
03.2022 - 02.2023
Administration Officer
The Good Guys
11.2019 - 02.2022
Diploma of Business - Business
Torrens University
Certificate III Hospitality - Hospitality
Study Mix West End
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