Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

DANIELLE QUINEY

ADELAIDE,SA

Summary

Accomplished Case Manager adept at handling high caseloads without sacrificing quality of care. Operates exceptionally well in high-pressure environments. Recommends best resources and courses of action to benefit patient needs and return each to optimal quality of life.

Overview

15
15
years of professional experience

Work History

FLO CASE MANAGER

MISSON AUSTRALIA
GOLDEN GROVE HIGH SCHOOL
01.2023 - Current
  • Assessed clients' needs, developed service plans and monitored progress towards goals.
  • Facilitated communication between clients, families, caregivers, social services and other agencies to ensure client needs were met.
  • Provided crisis intervention support for clients in emergency situations.
  • Conducted home visits to assess the safety of living environments for clients.
  • Meet all KPI'S
  • Maintained accurate case records and documentation according to agency guidelines.
  • Developed individualized care plans with input from clients and their families.
  • Participated in professional development activities related to case management best practices.
  • Provided case management services including intake, assessment, crisis intervention, advocacy, referral and monitoring of families.
  • Maintained up-to-date case records with case activity status.

FLO Case Manger

Mission Australia
Banskia Park High, Playford International, The Heights, The Avenues And NASC
12.2019 - 01.2022
  • Supporting clients with education, financial, homelessness and mental health
  • Transporting clients
  • Advocating for clients when needed
  • Making mandated notifications as required
  • Meeting weekly KPI’S
  • Weekly case notes for each client
  • Weekly meetings with each client
  • Goal setting plans with clients
  • Supporting young parents
  • Working with the school’s to best support the students

FLO Case Manger

Mission Australia/Willunga High School
Aldinga And Victor Harbour
01.2017 - 08.2019
  • Supporting clients with education, financial, homelessness and mental health
  • Transporting clients
  • Advocating for clients when needed
  • Making mandated notifications as required
  • Meeting weekly KPI’S
  • Weekly case notes for each client
  • Weekly meetings with each client
  • Goal setting plans with clients
  • Supporting young parents

Youth Worker/ Out of Home Care Support Worker

Hessel Group/NannySA
09.2016 - 01.2017
  • Providing care to the children within a therapeutic practice framework
  • Transporting the children
  • Supporting the children with routines and behavioural expectations
  • Complying with record keeping requirements including observation logs
  • Making mandated notifications as required
  • Organising weekly schedules for children and young people in care
  • Managing behaviours in accordance in line with the social workers case plan

Second in charge to the Manager

Rockmans Fashion
07.2014 - 11.2016
  • Customer service skills
  • Cash Handling
  • Cleaning store
  • Opening and closing store
  • Setting up the store with new stock
  • Rosters

Customer Service

Subway
09.2012 - 01.2014
  • Cleaned kitchen areas, equipment and utensils.
  • Served meals to customers in a friendly and courteous manner.
  • Greeted customers upon arrival in the dining area.
  • Prepared beverages such as coffee, tea, soda..
  • Maintained cleanliness standards for all service areas including dining room, kitchen and storage areas.
  • Adhered to safety procedures when handling sharp objects or hazardous materials.
  • Ensured that all foods were prepared according to health department regulations.
  • Responded promptly to customer inquiries regarding menu items or special requests.
  • Followed established cash handling procedures when collecting payment from customers.
  • Checked temperatures of freezers, refrigerators and heating equipment to ensure proper functioning.
  • Followed food safety regulations pertaining to sanitation, food handling and storage.
  • Operated cash register to process cash, check, and credit card transactions.

Customer Service

Big W
07.2011 - 01.2012
  • Filling the shelves with stock
  • Customer service
  • Resolved customer complaints quickly and efficiently.
  • Answered incoming calls promptly and professionally.

Customer service

Cold Rock Ice-Cream
11.2009 - 07.2011
  • Customer Service
  • Cash Handling
  • Food handling
  • Cleaning
  • Opening and Closing the store
  • Order picking

Volunteer / Student Placement

Mission Australia
Elizabeth
  • Supporting young people within the Rise Program
  • Participating in Case Management meetings
  • Participating in Flo O Day
  • Participating in the Flo deed training

Volunteer /Community Child Care Worker

Northern Adelaide Senior College
  • To carry out duties as per daily roster and routine
  • To work as part of a team creating an environment that meets the individual emotional, social, intellectual and physical needs of the children enrolled in the service

Education

Keeping Safe; Child Protection Curriculum Update Course -

06.2019

Fire awareness and Extinguisher Training -

Chubb Training
07.2018

Coaching Young People for Success – Leader Accreditation Program -

12.2017

Provide First Aid including CPR (HLTAID003) -

Safety Corp
12.2017

Negotiation and Crisis Intervention -

Conflict Resolution Training and Consulting
07.2017

Aboriginal Cultural Safety Workshop -

TAFE SA
06.2017

Certificate IV - Child Youth and Family Intervention (CHC40313)

Education, Training and Employment Australia
03.2016

Completed Year 11 & 12 -

01.2012

Code of Ethics Awareness for the South Australian Public Sector -

South Australian Ombudsman

Smart Online Training – Strategies for Managing Abuse Related Trauma -

Australian Childhood Foundation Protecting Children

Skills

  • Engagement with children and young people
  • Interpersonal skills
  • Teamwork
  • Relationship building
  • Empathy
  • Responsiveness to clients' needs
  • Computer skills
  • Microsoft Office
  • DCSI clearance
  • Driver's license
  • Fire Warden
  • OHS representation
  • Meeting KPIs
  • Case Management / Case planing
  • Referral Coordination
  • Client Advocacy
  • Crisis Intervention

References

  • Rebecca O’Sullivan, Education, Training and Employment Australia, Child, Youth and Family Intervention Course Coordinator and Assessor, 08 8150 8500
  • Kirsty Parker, Willunga High School, FLO Coordinator, 0412 892 946
  • James Mangnason, Mission Australia / Northern Adelaide Senior College, FLO Case Manager, 0474 125 774
  • Divya Sibal, Hessel Group/NannySA, Career, 0450 893 722
  • Lisa Foster, Rockmans, Manager - Ingle Farm, 0411 205 825

Timeline

FLO CASE MANAGER

MISSON AUSTRALIA
01.2023 - Current

FLO Case Manger

Mission Australia
12.2019 - 01.2022

FLO Case Manger

Mission Australia/Willunga High School
01.2017 - 08.2019

Youth Worker/ Out of Home Care Support Worker

Hessel Group/NannySA
09.2016 - 01.2017

Second in charge to the Manager

Rockmans Fashion
07.2014 - 11.2016

Customer Service

Subway
09.2012 - 01.2014

Customer Service

Big W
07.2011 - 01.2012

Customer service

Cold Rock Ice-Cream
11.2009 - 07.2011

Volunteer / Student Placement

Mission Australia

Volunteer /Community Child Care Worker

Northern Adelaide Senior College

Keeping Safe; Child Protection Curriculum Update Course -

Fire awareness and Extinguisher Training -

Chubb Training

Coaching Young People for Success – Leader Accreditation Program -

Provide First Aid including CPR (HLTAID003) -

Safety Corp

Negotiation and Crisis Intervention -

Conflict Resolution Training and Consulting

Aboriginal Cultural Safety Workshop -

TAFE SA

Certificate IV - Child Youth and Family Intervention (CHC40313)

Education, Training and Employment Australia

Completed Year 11 & 12 -

Code of Ethics Awareness for the South Australian Public Sector -

South Australian Ombudsman

Smart Online Training – Strategies for Managing Abuse Related Trauma -

Australian Childhood Foundation Protecting Children

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DANIELLE QUINEY