Danielle Quinn
Newtown, Sydney,NSW
Summary
Accomplished retail leader with over 11 years of managerial experience overseeing large, diverse teams—up to 200 employees—in high-volume, fast-paced, big box retail formats. Proven track record managing operations in stores up to 68,000 sq. ft., with annual revenues of $27 million.
Combining extensive professional experience with a comprehensive education to enhance my value to an employer; dedicating six years to academic development while maintaining full-time employment.
Demonstrated ability to excel through change, with consistent career progression during a transitional period of a company takeover. Also navigating the challenges of working across two countries with distinct cultural, legal, and regulatory frameworks. This experience has equipped me with a unique perspective that extends beyond traditional retail practices, supported further by the learnings of my master's degree.
I’m process-oriented, efficient, and passionate about people. My broad skill set and cross-functional experience are highly transferable across industries and professional contexts.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Store Manager
Kmart
Sydney
06.2023 - Current
- Managed daily store operations.
- Human resource management. Recruitment process, training, and development of new and existing management and sales teams. Performance reviews and grievance processes.
- Coordinated staff schedules to meet company KPIs of % to sales and AHR.
- Health and safety compliance. Manual handling training and equipment maintenance. BOH delivery processes. TRI management.
- Monitored inventory and maintained stock levels. Loss prevention controls through the effective execution of company processes. Conducted annual and ad hoc stocktakes.
- Prepared weekly, monthly and EOFY reports on cash balancing, sales budgets and forecasting, CODB, wage control, profit & loss and EBIT.
- Online store management for click-and-collect and home deliveries.
- Implemented visual merchandising strategies and event setups.
- Resolved customer inquiries and complaints. Trained the management and sales team on customer service standards.
- Building maintenance repair logs.
- Liaised with shopping center management.
Store Manager
Frasers Group
Galway, Ireland
05.2021 - 12.2022
- Managed daily store operations of a multi-fascia department store: sports, premium fashion, and discount designer outlet.
- Coordination of the install of a new location store and opening.
- Responsible for end to end recruitment process for supervisor and assistant management level positions for all stores in the region.
- Designated support contact in the region for roll out of new recruitment and rostering systems.
Store Manager
Sports Direct
Roscommon, Ireland
08.2017 - 05.2021
- Managed daily store operations of a multi-fascia, department store: sports, premium fashion and homewares.
- Organisation of store closure, refurbishment and reopening for new company concept.
- Designated support contact for stores during the new concept rollout process.
- Conducted stock takes in other stores in the absence of regional manager.
Assistant Manager
Sports Direct
Offaly, Ireland
03.2016 - 08.2017
- Responsible for managing all daily operations of the sports sales floor.
- Supported the store manager in all operations.
- Conducted all store management duties in store managers absence.
- Visual merchandising team leader for store refurbishments conducted throughout the country, north and south. Two year project due to company take over.
Assistant Manager
Heatons
Kildare, Ireland
02.2015 - 03.2016
- Responsible for managing all daily operations of the fashion and homewares sales floor.
- Supported the store manager in all operations.
- Conducted all store management duties in store managers absence.
Management Trainee
Heatons
Carlow, Ireland
10.2013 - 02.2015
- 18 month trainee manager program.
Education
Master of Science - Leadership & Innovation
Atlantic Technological University
Letterkenny, Ireland11-2023
Bachelor of Science (Honours) - Retail Management Practice
Atlantic Technological University
Letterkenny, Ireland05-2017
Skills
- Communication
- Leadership, employee training, and development
- Operational compliance
- Organisational efficiency, process-driven
- Information technology proficient and system adaptability
- Financial analysis, sales forecasting, and cost budgeting
- Reporting and administration
- Change management
- Strategic thinking and problem-solving
- Visual merchandising, store refit and refurbishment
- Customer service
- Health and safety
- Inventory management
- POS, Kronos, Dimensions, RFID, TORY, OMS, Success Factors, Store IQ, Power BI
Certification
- First aid & CPR
References
References available upon request.
Timeline
Store Manager
Kmart
06.2023 - Current
Store Manager
Frasers Group
05.2021 - 12.2022
Store Manager
Sports Direct
08.2017 - 05.2021
Assistant Manager
Sports Direct
03.2016 - 08.2017
Assistant Manager
Heatons
02.2015 - 03.2016
Management Trainee
Heatons
10.2013 - 02.2015
Master of Science - Leadership & Innovation
Atlantic Technological University
Bachelor of Science (Honours) - Retail Management Practice
Atlantic Technological University
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