Hi, I’m
DANIELLE RADICKE
Brisbane,QLD
Summary
Experienced manager and problem-solver with a passion for team building, leadership, and motivation. Exceptional customer relations aptitude and a talent for building strong relationships. Utilises independent decision-making skills and sound judgment to drive positive outcomes for the company. Committed to applying training, monitoring, and morale-building abilities to enhance employee engagement and elevate performance levels.
Overview
17
years of professional experience
Work History
RSPCA QLD
Head of Retail
01.2023 - Current
Job overview
- Oversee four business models (RSPCA Op Shops, RSPCA World for Pets (online and instore), Black Cat Cafe and RSPCA Pets at Rest)
- Ensured compliance with all regulatory requirements, maintaining a safe working environment for staff members at all times.
- Fostered a positive work environment through strong leadership and team building initiatives.
- Boosted sales performance by implementing innovative merchandising strategies and visual displays.
- Developed successful marketing campaigns to attract new customers and retain existing ones.
- Optimised store layout to facilitate seamless shopping experiences for customers while maximising sales potential of high-margin items.
- Streamlined inventory management processes for improved efficiency and reduced waste.
- Spearhead commercial growth strategies, optimising operations across multiple sites
- Strategically expanded commercial footprint, launching 10 new stores and driving $2.7 million sales increase in current fiscal year
- Lead diverse teams across multiple locations, fostering a culture of volunteerism
- Coach staff on policies, manage change effectively, and cultivate strong partnerships to drive business growth
- Collaborated with vendors to negotiate contracts that provided favorable terms for purchasing merchandise
- Spearheaded multiple projects from concept through completion while successfully managing budgets and timelines on each project
- Led cross-functional projects that improved operational efficiency
PUMA Oceania
Project Manager (Relocated back to Australia)
12.2022 - 12.2023
Job overview
- Created seamless store openings from sourcing sites, concept/design, implementation to opening.
- Created project timelines encompassing all departments IT, inventory and warehousing, visual merchandising, finance and operations.
- Opened 3 stores in 1 year whilst working on 3 other store projects and other BAU.
- Led Store Development and Loss Prevention initiatives, implementing robust policies and procedures across Australia and New Zealand
- Spearheaded CCTV rollout, enhancing security measures and reducing inventory shrinkage through strategic monitoring systems
- Orchestrated seamless store openings and refits, ensuring operational excellence and adherence to brand standards
- Conducted comprehensive stock takes, optimising inventory management and financial accuracy in both countries
- Monitored and analysed Loss Prevention metrics, from stock to finance, implementing data-driven strategies to mitigate risks
- Increased profitability year on year
RSPCA Queensland
Wildlife Reception
10.2022 - Current
Job overview
- Greeted visitors warmly and ensured they had a positive experience
- Maintained accurate records of all incoming calls, messages, and visitors
- Followed scheduling guidelines to maximize efficiency when booking animal exams
- Triaged incoming wildlife into the system for the ease of vets to complete their work
PUMA Oceania
Area Manager New Zealand
06.2019 - 12.2022
Job overview
- Mentored and developed team members, fostering a culture of excellence
- Implemented innovative solutions to enhance profitability and operational efficiency
- Spearheaded strategic initiatives resulting in substantial turnover sales increase
- Maintained global brand standards while adapting to local market needs
- Analysed market trends to identify growth opportunities
- Implemented data-driven strategies, leading to measurable improvements in recruitment and sales performance
- Pioneered creative approaches to overcome business challenges
- Introduced new processes that significantly boosted team productivity and customer satisfaction
- Drove consistent growth in NZ business, optimizing cost-profit ratios and aligning brand strategy across AU/NZ markets
- Delivered substantial turnover increases
Jeanswest
Regional Business Manager
01.2013 - 07.2019
Job overview
- Consistently met or exceeded annual performance targets by developing and executing a strategic business plan for the region.
- Implemented cost-saving initiatives that reduced operational expenses by 10%
- Developed and implemented strategies to boost sales in the region, leading to a 20% increase in revenue
- Provided leadership during times of transition or change, ensuring smooth transitions between projects
- Monitored monthly financial performance of the region, identifying areas of improvement and recommending corrective action plans when necessary
- Applied advanced problem solving skills to quickly address any issues arising from operations or personnel
- Recruited top talent into key positions within the region's business units
- Led regular team meetings to review performance metrics, discuss challenges, share best practices, and celebrate successes.
Cotton On
Area Manager
01.2010 - 01.2013
Job overview
- Oversaw daily operations including scheduling, cash handling, merchandising, inventory management, loss prevention
- Collaborated with senior management team on long-term business strategy development
- Created promotional campaigns to drive traffic into the store while maintaining budget objectives
- Consulted with leadership on development of team's strategy
- Provided guidance and mentorship for junior-level staff members
- Reviewed operational records and reports to project sales and determine profitability
The Just Group
Store Manager
01.2008 - 01.2010
Job overview
- Provided leadership and motivation to team members to increase productivity and efficiency within the store
- Trained staff on proper cash handling procedures including daily deposits, credit card payments, and end-of-day reconciliation of register funds
- Interviewed and hired prospective employees according to team needs
- Solved problems and resolved conflicts for team members and customers
- Mentored new employees on store policies and procedures while providing guidance and support in their roles
- Managed inventory levels by ordering stock as needed, tracking sales trends, and adjusting orders accordingly
- Created weekly work schedules to meet staffing needs while controlling labor costs
- Implemented loss prevention strategies, alleviating shrink
Education
Loganlea State High School
High School
11-2004
Skills
- Project Management
- Merchandise planning
- Performance analysis
- Sales Incentives
- Store operations
- Budget Management
- Teamwork and Collaboration
- Retention Strategies
- Staff development
- Training and mentoring
- Cross-Functional Collaboration
- Operations Management
Awards
- Top Dog, RSPCA QLD, 2023
- Store Manager of the Year, Jeanswest, 2016
- Kimberly Award, The Just Group, 2009
Accomplishments
At RSPCA Queensland, my focus as Head of Retail centers on enhancing retail operations and employee training programs. Leveraging over 17 years of retail experience, I've honed a unique blend of skills that marry retail marketing, visual merchandising with business operations, ensuring that our strategies are not only innovative but also animal welfare-centric.
Previously, as a Project Manager at PUMA Group, I orchestrated initiatives that strengthened our market position through meticulous trend analysis and category management. Our team's efforts led to the successful implementation of retail plans that resonated with consumers and uplifted brand visibility. My commitment is to continue driving impactful retail experiences, fostering ethical consumer engagement, and contributing to the success of RSPCA Queensland.
Timeline
Head of Retail
RSPCA QLD
01.2023 - Current
Project Manager (Relocated back to Australia)
PUMA Oceania
12.2022 - 12.2023
Wildlife Reception
RSPCA Queensland
10.2022 - Current
Area Manager New Zealand
PUMA Oceania
06.2019 - 12.2022
Regional Business Manager
Jeanswest
01.2013 - 07.2019
Area Manager
Cotton On
01.2010 - 01.2013
Store Manager
The Just Group
01.2008 - 01.2010
Loganlea State High School
High School
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