DANIELLE RITCHIE
Yaroomba
Summary
A proficient Finance Officer with expertise in managing payroll,
documentation, and reporting responsibilities. Skilled in calculating bonuses, as well as handling accounts receivable and payable. Successfully managed payroll operations for up to 20 employees in a fast-paced setting. Possesses extensive knowledge of Xero and demonstrates high-level technical skills coupled with meticulous attention to detail, consistently achieving optimal results.
Overview
13
13
years of professional experience
Work History
Project Administrator / Accounts Manager
Ritch Energy
07.2024 - 03.2025
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Managed payroll processing, ensuring accurate and timely payments to all employees.
- Managed accounts payable and receivable functions, ensuring timely processing of transactions while maintaining accurate records.
- Enhanced accuracy in account reconciliations by closely reviewing transactions for discrepancies or errors.
- Conducted new employee onboarding.
- Maintained human resources information system and kept employee files up to date and accurate.
- Organised flights, accommodation and vehicles for staff and contractors.
Client Care /Account and Finance Officer
Bambini Allied Health
05.2023 - 07.2024
- Managed payroll processing, ensuring accurate and timely payments to all employees.
- Managed accounts payable and receivable functions, ensuring timely processing of transactions while maintaining accurate records.
- Enhanced accuracy in account reconciliations by closely reviewing transactions for discrepancies or errors.
- Ensured timely payments to suppliers by diligently managing accounts payable processes.
- Conducted patient intake assessments, gathering vital information for tailored care strategies.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Ensured a comfortable and inclusive environment for neurodivergent clients, catering to their specific needs and preferences.
Payroll Officer / Personal Assistant
Omorfia Hair & Beauty
11.2021 - 05.2024
- Managed payroll processing, ensuring accurate and timely payments to all employees.
- Uploaded time records into XERO and made adjustments to create accurate database for payroll processing functions
- Managed payroll data entry and processing for up to 20 employees to comply with predetermined company guidelines
- Delivered friendly assistance with new hires throughout interviewing and hiring process.
- Applied knowledge of regulations, employment law and tax code to keep operations in compliance with applicable standards
- Maintained employee privacy and protected payroll operations by keeping all information confidential
- Provided comprehensive personal support to the Director by assisting in the care of four children. Responsibilities included managing school drop-offs and coordinating after-school activities to ensure a smooth daily routine.
Customer Relationship Specialist
Bank of Queensland
06.2014 - 11.2021
- Developed strong relationships with customers, identifying their financial needs and recommending appropriate products and services.
- Assisted clients with various banking needs including account openings & loan applications.
- Utilised inbound and outbound telephone techniques to solidify and build client relationships.
- Cross-sold wide range of services and products to increase new business and expand existing customer relationships.
- Supported tellers by processing transactions.
- Provided excellent customer service and provided answers to client questions within set standards.
Customer Sales Advisor
National Australia Bank
12.2011 - 06.2014
- Answered customer inquiries regarding account balances, transaction history, services charges and interest rates.
- Processed customer transactions promptly, minimizing wait times.
- Adhered to established security procedures and reported potential fraud or safety violations to management for immediate recourse.
- Recommended strategies for clients regarding investment planning, insurance coverage and cash management.
- Actively worked to build branch credibility and develop relationships to increase community and industry visibility and overall profitability.
- Identified customers with additional profit potential and designed action plans to expand relationships.
Skills
Payroll Preparation
Payroll Processing
Commission Calculation
Bank Reconciliation
Accounts Payable
Accounts Receivable
Xero knowledge
Tax Law Understanding
Compliance Understanding
Company Policy Adherence
Employee Database Management
HR Policies
Company Guidelines
Workflow Processes
Policy Changes
Problem Resolution
Administrative Support
Customer Inquiries
Appointment Booking
Calendar Management
Canva Knowledge
Timeline
Project Administrator / Accounts Manager
Ritch Energy
07.2024 - 03.2025
Client Care /Account and Finance Officer
Bambini Allied Health
05.2023 - 07.2024
Payroll Officer / Personal Assistant
Omorfia Hair & Beauty
11.2021 - 05.2024
Customer Relationship Specialist
Bank of Queensland
06.2014 - 11.2021
Customer Sales Advisor
National Australia Bank
12.2011 - 06.2014
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