Danielle Rizniak
Albury
Summary
Dynamic leader with a proven track record at Shamin Group, adept in operations management and customer relations. Excelled in transforming team performance and driving revenue growth through strategic sales initiatives and effective cost control. Skilled in coaching and mentoring, achieving over 20% increase in customer satisfaction.
Overview
14
14
years of professional experience
Work History
Business Owner
South Camden Mini Mart PTY LTD
08.2011 - Current
- Established strong customer relationships through excellent communication and attentive service.
- Managed financial operations to ensure fiscal responsibility, including budgeting, forecasting, and financial reporting.
- Maintained a safe work environment by enforcing strict safety protocols and regularly updating staff on industry best practices.
- Delivered exceptional results under tight deadlines by prioritizing tasks effectively and delegating responsibilities appropriately throughout the team.
- Trained and motivated employees to perform daily business functions.
- Enhanced company profitability by reducing overhead costs and negotiating favorable contracts with suppliers.
- Boosted revenue by identifying new business opportunities and diversifying product offerings.
- Implemented efficient systems for inventory management, order processing, and shipping logistics.
- Developed a high-performing team through effective recruitment, training, and performance management.
- Achieved consistent growth in annual revenue through strategic planning and execution of sales initiatives.
- Increased client satisfaction by implementing innovative business strategies and streamlining processes.
- Ensured compliance with all relevant regulations by staying current on industry requirements and implementing necessary changes in operations.
- Fostered an inclusive workplace culture that valued diversity, collaboration, and continuous learning.
- Improved team productivity with ongoing training and development programs, fostering culture of continuous improvement.
- Cultivated strong online presence, managing social media platforms to engage with customers and build community.
- Optimized supply chain management, ensuring timely delivery of products and minimizing inventory costs.
- Drove revenue growth with innovative sales strategies, understanding customer needs and market trends.
- Mastered conflict resolution, maintaining harmonious internal relationships and ensuring focus on common goals.
- Built robust network of industry contacts, leveraging relationships for strategic partnerships and opportunities.
- Increased customer satisfaction with personalized service offerings, addressing specific needs and preferences.
- Interacted well with customers to build connections and nurture relationships.
- Negotiated price and service with customers and vendors to decrease expenses and increase profit.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Assisted in recruiting, hiring and training of team members.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Supervised creation of exciting merchandise displays to catch attention of store customers.
- Reported issues to higher management with great detail.
Area Manager
Sharmin Group
07.2024 - 01.2025
- Led a team to achieve company goals and exceed targets consistently, fostering a positive work environment.
- Managed daily operations for optimal performance, ensuring timely completion of tasks and projects.
- Conducted regular performance evaluations to identify areas for improvement and develop action plans for growth.
- Conducted training sessions to educate employees on best practices and procedures to increase profitability.
- Facilitated conflict resolution among team members, promoting open communication and fostering a positive workplace culture.
- Assessed reports to evaluate performance, develop targeted improvements, and implement changes.
- Continuously improved operational procedures through ongoing evaluation of existing practices, incorporating feedback from team members and adopting industry best practices.
- Mentored junior staff members, providing guidance on best practices and professional development opportunities.
- Transformed underperforming teams into productive, profitable teams.
- Ensured compliance with all relevant regulations, maintaining detailed records and documentation as required.
- Developed strong relationships with clients, leading to increased customer satisfaction and repeat business.
- Resolved conflicts promptly to promote positive environment for customers.
- Developed and implemented strategies to improve customer service and increase sales.
- Improved overall efficiency by identifying areas in need of improvement and implementing necessary changes.
- Increased team productivity by streamlining processes and implementing more efficient systems.
- Optimized staffing levels by closely monitoring workload demands and adjusting schedules accordingly.
- Developed comprehensive training programs that equipped employees with the skills necessary for success in their roles.
- Established clear objectives for each project, setting expectations and assigning appropriate resources as needed.
- Oversaw budget planning, strategy development, community outreach for organisation.
- Implemented cost-saving measures that resulted in significant financial savings for the company without sacrificing quality or service.
- Oversaw inventory management, reducing costs through accurate forecasting and strategic purchasing decisions.
- Supervised various locations, enforcing high-quality standards of operation.
- Collaborated with upper management to implement continuous improvements and exceed team goals.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Achieved established KPI for company, regional team and individual performance through teamwork and focus on customers.
- Held one-on-one meetings with sales team members to identify selling hurdles and offered insight into best remedy.
- Engaged in product training, demonstrations, consumer awareness, branding, and acquisition initiatives to raise awareness and revenues.
- Increased profit margins by effectively controlling budget and overhead and optimising product turns.
Education
Skills
- Customer service
- Relationship building and management
- Customer relations
- Team development
- Attention to detail
- Goals and performance
- Driven and determined
- Performance management
- Operations
- Relationship building
- Staff training and development
- Staff training
- Employee training
- Controlling costs
- Team collaboration and leadership
- Issue resolution
- Sales expertise
- Budget control
- Operations management
- Supply chain management
- Recruitment and hiring
- Territory management
- Financial management
- Sales development
- Profit maximization
- Accounting management
- Training and coaching
- Conflict management
- Policies and procedures development
- Coaching and mentoring
- Sales strategics
- Staff supervision
- Policy enforcement
- Financial administration
- Action plans
- Recruiting and hiring
- Multi-unit management
- Sales reporting
- Human resources management
- Client relationship building
- Sales orientation
- Employee development
Timeline
Area Manager
Sharmin Group
07.2024 - 01.2025
Business Owner
South Camden Mini Mart PTY LTD
08.2011 - Current
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