Danielle Roper
Kings Meadows,TAS
Summary
Customer-oriented Banking & Compliance Officer offering 12 years of experience overseeing bank operations. Supportive and communicative professional polished in providing banking services to individuals and business customers. In-depth knowledge of available bank products and services paired with outstanding customer service abilities. Detail-oriented Compliance Officer dedicated to improving policies and procedures in all business areas. Hardworking and driven with quality-focused and proactive approach.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Banking & Compliance Officer
Bank Of Queensland
02.2012 - Current
- Developed strong relationships with key clients, ensuring their needs were met consistently and promptly.
- Increased customer satisfaction by providing timely and accurate banking services.
- Enhanced client relationships with personalized financial advice and product recommendations.
- Identified opportunities for process improvement, implementing changes that led to increased productivity and cost savings.
- Maintained strict adherence to regulatory guidelines, minimizing compliance risks for the bank.
- Handled large transaction volumes accurately, maintaining high levels of operational excellence within the branch.
- Played a critical role in driving successful audit results through diligent record-keeping practices.
- Collaborated with compliance department to eliminate procedural errors and margin breaks.
- Established key procedures for teams preparing documentation, models and presentations.
- Reduced the risk of financial penalties by conducting thorough internal audits on a regular basis.
Sales Assistant
Lovisa
01.2010 - 12.2011
- Boosted store revenue through upselling and cross-selling techniques.
- Managed inventory to ensure optimal stock levels, minimizing overstock and out-of-stock situations.
- Met and exceeded sales targets consistently, contributing to overall team success.
- Executed visual merchandising strategies to attract customers and drive sales.
Education
High School Diploma -
Prospect High School
Prospect, TASSkills
- Risk Management
- Operations Management
- Client Services
- Administration strength
- Verbal and written communication
- Meticulous attention to detail
- Sales proficiency
- Branch operations
- Security knowledge
- Customer Service-Oriented
- Compliance Assessment
- Sales Support
Certification
- Certificate 3 in Financial Services
- Tier 2 Compliance Solutions
Timeline
Banking & Compliance Officer
Bank Of Queensland
02.2012 - Current
Sales Assistant
Lovisa
01.2010 - 12.2011
High School Diploma -
Prospect High School
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