Danielle Saunders
Tallai,QLD
Summary
Dynamic leader with a proven track record at Cotton On Group, enhancing store performance through effective inventory control and customer service excellence. Skilled in staff management and leadership development, achieving significant improvements in team efficiency and customer satisfaction. Demonstrates strong decision-making and visual merchandising abilities, driving sales and exceeding targets.
Overview
13
13
years of professional experience
Work History
Retail Manager
Cotton On Group
2014.06 - 2024.09
- Oversaw store operations, including opening and closing procedures, cash management, and safety compliance.
- Enhanced store appearance by maintaining cleanliness standards and visually appealing displays that showcased products effectively.
- Implemented daily operating procedures to keep store clean, adequately stocked, and well-organized.
- Managed inventory control, ensuring optimal stock levels for in-demand products and reducing excess merchandise.
- Improved customer satisfaction through proactive engagement, attentive service, and efficient problem resolution.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
- Controlled store inventory and reviewed cash handling and operations reports.
- Mentored team members to enhance professional development and accountability in workplace.
- Trained and developed new employees for ease of transition into team.
- Implemented loss prevention strategies to minimize shrinkage and maintain profitability.
- Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
House Keeper/Utility Worker
ESS
2011.06 - 2015.09
- Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
- Collaborated with other housekeeping staff to complete tasks efficiently and effectively.
- Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
- Maintained a spotless environment for guests through diligent daily housekeeping tasks.
- Used chemicals by following safety protocols and procedures to avoid burns and injuries.
- Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
- Hand-dusted and wiped down office furniture, fixtures, and window sills to keep areas clean and comfortable.
- Upheld high standards of sanitation in common areas, contributing to an inviting atmosphere for guests.
- Disposed of trash and recyclables each day to avoid waste buildup.
- Maximized efficiency of housekeeping operations through effective communication with team members and supervisors.
- Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
- Enhanced guest satisfaction by ensuring thorough cleaning and timely room turnovers.
- Ensured all rooms met hotel cleanliness standards by conducting regular inspections and addressing any issues promptly.
- Increased room availability by managing time wisely and completing tasks within designated deadlines.
- Changed bed linens and collected soiled linens for cleaning.
- Restocked towels and amenities in bathrooms, bedrooms and kitchen spaces.
- Washed and put away kitchen dishes, utensils and glassware.
- Scrubbed floors with special cleaners and equipment to achieve deep clean.
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
Education
High School Diploma -
Aquinas College
Southport, QLDSkills
Customer Service
Cash Management
Store operations
Inventory Control
Complaint resolution
Visual Merchandising
Team Training
Staff Management
Leadership Development
Team training and development
Budget Planning
Employee Scheduling
Sales Analysis
Staff recruitment
Teamwork and Collaboration
Team Leadership
Decision-Making
Goal Setting
Cleaning and sanitizing
Sweeping and Mopping
Housekeeping
Reliability and punctuality
Knowledge of cleaning products
Efficient Cleaning Techniques
Health and safety compliance
Time Management
Attention to Detail
Timeline
Retail Manager
Cotton On Group
2014.06 - 2024.09
House Keeper/Utility Worker
ESS
2011.06 - 2015.09
High School Diploma -
Aquinas College