Danielle Smith
Werribee,VIC
Summary
Dynamic hair stylist with expertise in customer service and collaboration. Recognized for providing expert consultations and managing salon operations to enhance client satisfaction.
Overview
21
21
years of professional experience
Work History
Hair Stylist
Xpress Cutz and Color Pacific Werribbe
WERRIBEE, VIC
05.2020 - Current
- Provided expert hair cutting and styling services to diverse clientele.
- Blonde specialist, transformations, balayage, blowouts, and curls.
- Educated clients on hair care products and maintenance techniques.
- Collaborated with team members to ensure efficient salon operations.
- Managed appointment scheduling to optimize client flow and service delivery.
- Greeted customers, answered phones and booked appointments.
- Provided consultations to clients about their desired hairstyle and hair care needs.
- Collaborated with clients to determine color preferences and desired outcomes.
- Mixed and applied hair color products using various techniques and tools.
- Developed strong client relationships to encourage repeat business and referrals.
Customer Support Coordinator
Surfaces by Hynes
Derrimut, Vic
01.2018 - 01.2020
- Data entry.
- High attention to detail.
- The accuracy of product selection.
- Daily customer service, emailing, telephone calls, speaking to building supervisors, and dealing with multiple builders.
- Coordinated customer inquiries to ensure timely and accurate responses.
- Collaborated with teams to resolve customer issues and enhance service delivery.
- Facilitated communication between departments to streamline customer interactions.
- Resolved customer complaints in a professional manner.
- Maintained an up-to-date knowledge of company products and services.
- Generated monthly performance metrics reports for management review.
- Maintained confidentiality of sensitive information obtained during interactions with customers.
Hair Stylist
Express Cuts
Tarneit , Vic
01.2011 - 01.2018
- Customer Service
- Hair colorist, specializing in blondes and transformations.
- Consulted with clients to determine desired hairstyles and color techniques.
- Educated clients on hair care products and maintenance techniques.
- Maintained cleanliness and organization of workstations and salon equipment.
- Till Operations
- Opening and Closing for the day.
Picker Packer
Kmart
Truganina, VIC
07.2009 - 06.2011
- Selected and packed merchandise for efficient order fulfillment.
- Maintained organization and cleanliness of work area to ensure safety.
- Operated equipment like hand trucks and pallet jacks for transporting goods.
- Collaborated with team members to meet daily packing goals.
- Followed safety protocols while handling products and equipment.
- Used inventory management systems to track stock levels accurately.
- Used handheld scanners to key in data for packages.
- Wrapped packages securely with bubble wrap, tape and labels before loading onto delivery trucks.
Lithographic Printer
Herald Sun
Port Melbourne , VIC
01.2005 - 01.2009
- Operated lithographic printing machines to produce high-quality printed materials.
- Maintained equipment and performed routine troubleshooting on printing systems.
- Monitored ink levels and adjusted settings for optimal color consistency.
- Implemented quality control measures to uphold production standards and accuracy.
- Used computers to enter data related to jobs being printed including quantity information and material costs.
- Operated plate-making machinery in order to create plates for the press run.
- Adjusted machine settings to control color, registration, and quality of printed materials.
- Checked ink supplies and replenished them when necessary.
- Maintained accurate records of production runs and quantities produced.
Education
Cert III at Melbourne School of Hair And Beauty
Melbourne, VIC01-2010
Certifiacte III in Lithographic Offset Printing
RMIT01-2009
High School Diploma -
Thomas Carr College
Tarneit, VIC01-2004
Skills
- Salon operations
- Customer service
- Product knowledge
- Data entry
- Attention to detail
- Order fulfillment
- Warehouse operations
- Lithographic techniques
- Printing press operation
- Customer relationship management
- Production scheduling
Timeline
Hair Stylist
Xpress Cutz and Color Pacific Werribbe
05.2020 - Current
Customer Support Coordinator
Surfaces by Hynes
01.2018 - 01.2020
Hair Stylist
Express Cuts
01.2011 - 01.2018
Picker Packer
Kmart
07.2009 - 06.2011
Lithographic Printer
Herald Sun
01.2005 - 01.2009
Cert III at Melbourne School of Hair And Beauty
Certifiacte III in Lithographic Offset Printing
High School Diploma -
Thomas Carr College