Danielle Stewart
Altona Meadows,VIC
Summary
Customer Controller bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhancing customer experiences by employing service-oriented behaviours, understanding customer desires and providing customized solutions to build loyalty. I am a organized and dependable candidate successful at managing multiple priorities with a positive attitude. I have a willingness to take on added responsibilities to meet team goals.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Fast Food Supervisor
Oporto Altona North
Altona North , VIC
01.2020 - Current
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Carried out day-day-day duties accurately and efficiently.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Worked flexible hours; night, weekend, and holiday shifts.
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
- Accomplished multiple tasks within established timeframes.
- Listened attentively to customer complaints or requests and resolved issues without need to escalate.
Receptionist Work-Placement
Norman Carriers
Altona North , VIC
07.2019 - 01.2020
- Kept reception area clean and neat to give visitors positive first impression.
- Answered central telephone system and directed calls accordingly.
- Tracked orders and notified customers of status or potential delays.
- Coordinated shipping requests for expedited delivery and documented accurately to achieve correct billing.
- Planned and supervised shipments from production to end-user and scheduled daily and weekly routes.
- Processed and entered customer orders into database and provided proactive customer service for accounts.
Fast Food Crew Member
McDonald's Laverton North
Laverton North, VIC
02.2019 - 11.2019
- Wiped counters and sanitized equipment to maintain clean food prep and dining areas.
- Restocked workstations with supplies and food display cases with fresh selections to decrease customer waiting during busy periods.
- Prepared products following restaurant, health, and safety standards and procedures.
- Followed food safety procedures outlined in company policies and health and sanitation regulations to prevent food borne illness.
Teachers Aid Work-Placement
St Mary's Primary School
Altona, VIC
05.2019 - 06.2019
- Supported student learning objectives through personalized and small group assistance.
- Assisted teachers with classroom management and document coordination to maintain positive learning environment.
- Tutored struggling students individually and in small groups to reinforce learning concepts.
- Supported classroom activities, tutoring, and reviewing work.
Education
Diploma - Logistics
RMIT University
Melbourne, VIC10.2021
Year 12 High School Cert -
Mount St. Joseph Girls' College
Altona, VIC11.2020
Certificate II (Second Year Not-Completed) - Buisness
The Gordon
Hoppers Crossing, VIC10.2020
Certificate II (Second Year Not-Completed) - Food Operations
The Gordon
Hoppers Crossing 10.2019
Skills
- Fast Food Customer Service
- Supervisor Collaboration
- Supervisor Communication
- Computer Proficiency
- Critical Thinking
- Administration and Bookkeeping
Certification
- St Mary of the Cross Award, Mount St Joseph - April 18
- Certificate of Appreciation Mary Mackillop Today, Mount St Joseph, Oct 19
- Certified Graduation, Mount St Joseph - Nov 20
- Certified Applied Learning Senior, Mount St Joseph - Nov 20
- Team Member Of the Quarter, Oporto - 13 Aug 21
- Licensed First Aid and CPR - 19 July 22
- Licensed Food Safety Supervision - 29 June 22
- Shift Supervisor Cert, Oporto - 6 Oct 22
Timeline
Fast Food Supervisor
Oporto Altona North
01.2020 - Current
Receptionist Work-Placement
Norman Carriers
07.2019 - 01.2020
Teachers Aid Work-Placement
St Mary's Primary School
05.2019 - 06.2019
Fast Food Crew Member
McDonald's Laverton North
02.2019 - 11.2019
Diploma - Logistics
RMIT University
Year 12 High School Cert -
Mount St. Joseph Girls' College
Certificate II (Second Year Not-Completed) - Buisness
The Gordon
Certificate II (Second Year Not-Completed) - Food Operations
The Gordon
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