Danielle Tait
Currumbin Waters,QLD
Overview
36
36
years of professional experience
Work History
Library Technician
City of Gold Coast Council
04.2019 - Current
- Daily preparation of notices and reports for all 13 branch libraries
- Weekly preparation, exportation and running of data for mail merging for customer bills
- Clean up of duplicate Customer records in Sierra
- Weekly updating the NWLST on Encore
- Assisting with phones queries and general administrative duties
- Assisting Branch Libraries to follow correct Council policies and procedures.
- Enhanced library user experience by providing efficient customer service and assistance with various resources.
- Streamlined book circulation process by maintaining an organized and accurate database of materials.
- Assisted patrons in locating materials, enabling them to conduct research more effectively.
- Collaborated with librarians to develop informative and engaging displays to promote library resources.
- Conducted inventory audits for accurate record-keeping and timely identification of missing or damaged items.
- Trained new Library Technicians, ensuring they were familiar with library policies and procedures for optimal performance.
- Managed interlibrary loan requests, facilitating access to resources from other institutions for patrons.
- Ensured a welcoming environment by maintaining clean and orderly spaces within the library.
- Provided technical support to patrons using computers, printers, and other equipment within the facility.
- Supported community outreach initiatives by participating in local events promoting literacy and education.
- Utilized advanced cataloging techniques for precise organization of library materials, improving overall accessibility for users.
- Processed incoming materials efficiently, expediting their availability for patron use.
- Resolved customer concerns diplomatically, resulting in increased patron satisfaction levels.
- Developed resource guides on various topics to assist patrons in their research efforts more effectively.
- Participated in staff meetings, contributing valuable input towards improvement of library services and operations.
- Promoted digital resources such as e-books and online databases to increase usage rates among library patrons.
- Showed patrons where to find library resources and collected equipment, reference pieces, and other items.
- Processed customer fines and educated individual patrons on ways to minimize future charges.
- Monitored patrons to enforce adherence to library policies for material management and behavior.
- Maintained and updated patron records in library system database.
- Organized and maintained detailed records on equipment use, materials logs and circulation activities.
- Kept library shelves and printed materials well-stocked and organized according to established system.
- Communicated with other local and regional branches to locate materials for inter-library loans.
- Assisted patrons with operation of library photocopiers, microfiche and audio/visual equipment.
- Helped patrons to complete forms for library card issuance.
- Located desired customer items through interlibrary loan system and coordinated deliveries.
Part-time Business Support Officer
City of Gold Coast Council
02.2019 - 03.2019
- Duties as listed below
- Provided exceptional customer service, resolving issues promptly and professionally for increased satisfaction.
- Enhanced overall team efficiency by streamlining administrative processes and implementing innovative solutions.
- Managed multiple projects simultaneously, ensuring timely completion and adherence to budget constraints.
- Improved company''s financial performance by identifying cost-saving opportunities and implementing effective process improvements.
- Assisted in the preparation of comprehensive reports for senior management, presenting valuable insights for informed decisionmaking.
- Oversaw daily office operations, ensuring a well-organized and efficient work environment for all employees.
- Coordinated company events and meetings, managing logistics to ensure seamless execution.
- Maintained accurate records of financial transactions, facilitating successful audits and compliance with regulations.
- Served as a liaison between different departments within the organization, promoting effective communication and collaboration on joint projects.
- Supported executive-level staff by handling complex scheduling needs and managing confidential information discreetly.
- Optimized resource allocation through diligent tracking of project budgets and timelines.
- Streamlined internal communications by creating clear channels for information sharing among team members.
- Prepared meeting materials, set up conference rooms and took notes.
- Provided basic IT support to office users of desktops, laptops and devices.
- Rendered on-demand support to senior leadership, connecting executives with appropriate management personnel to address concerns.
Project Support Officer - TBC team
City of Gold Coast Council
11.2017 - 01.2019
- Providing Finance reports using SAP for OMG monthly meetings
- Sourcing and requisitioning goods and/or services for TBC team
- Raising Shopping Carts and Receipting of Invoices in SAP
- Caretaker of the Community Cycle Program and associated bookings
- Assisting with phones and general administrative duties
- Processing Network and Ispot access for new staff through the ICT Portal
- Liaise and assist APCYC with maintenance issues
- Providing general assistance when required by the Admin Support staff
- Using Resource Scheduler to book Transport and Traffic resources
- Provide support for TBC Events.
- Reduced project completion time through effective use of resources and prioritization of tasks.
- Enhanced project efficiency by streamlining communication channels and establishing clear objectives.
- Supported project managers in achieving milestones by closely monitoring progress and identifying potential bottlenecks.
- Improved stakeholder satisfaction by providing timely updates on project status and addressing concerns promptly.
- Ensured successful project delivery by maintaining accurate documentation and tracking key performance indicators.
- Facilitated cross-functional collaboration, fostering a positive work environment for team members to excel in their respective roles.
- Managed budgets and financial reporting, contributing to cost-effective decision making within the project scope.
- Coordinated logistics for meetings and events, ensuring seamless execution of project-related activities.
- Assisted in risk management processes, proactively identifying potential issues and creating contingency plans accordingly.
- Implemented process improvements that led to increased productivity and overall project success.
- Collaborated with external vendors to secure necessary resources at competitive prices while adhering to strict deadlines.
- Maintained open lines of communication between team members, allowing for swift resolution of any challenges encountered during the course of a project.
- Trained new hires on company policies and procedures related to project management best practices, promoting consistency in operational excellence.
- Conducted post-project evaluations, analyzing outcomes to identify areas for improvement and lessons learned.
- Adhered to strict regulatory guidelines, ensuring all project activities were in compliance with industry standards and legal requirements.
- Reviewed project materials and deliverables for adherence to methodologies and procedures.
- Arranged internal meetings, provided supporting information and arranged catering.
- Monitored project progress, identified risks and took corrective action as needed.
- Scheduled and facilitated meetings between project stakeholders to discuss deliverables, schedules and conflicts.
- Reported regularly to managers on project budget, progress and technical problems.
- Recruited and oversaw personnel to achieve performance and quality targets.
- Tracked project and team member performance closely to quickly intervene in mistakes or delays.
Branch Administration Officer
City of Gold Coast Council
06.2017 - 10.2017
- Providing HR reports using Business Intelligence
- Sourcing and requisitioning goods and/or services for the Transport and Traffic
- Raising Shopping Carts and Receipting of Invoices in SAP
- Processing E-Recruit variations and Recruitment requests for the branch
- Assisting with phones and general administrative duties
- Processing Network and Ispot access for new staff through the ICT Portal
- Raising equipment requests through the ICT Portal
- Assisting with PA duties when Managers PA is on leave
- Using Resource Scheduler to keep track of Transport and Traffic resources
- Ensuring Portable and Attractive Items register is kept up to date and liaising with BITS and IT area.
- Enhanced office efficiency by streamlining administrative processes and implementing new organizational systems.
- Reduced operational costs through careful monitoring of expenses and identifying areas for improvement.
- Provided exceptional customer service, addressing inquiries professionally and in a timely manner.
- Developed strong working relationships with colleagues, contributing to a positive work environment.
- Managed complex scheduling tasks, ensuring that deadlines were met consistently.
- Organized numerous events and conferences, coordinating logistics and maintaining clear communication with all stakeholders.
- Improved record-keeping accuracy by creating an updated filing system for confidential documents and materials.
- Assisted in the development of policy manuals and procedures, contributing to increased organizational clarity and effectiveness.
- Handled sensitive information discreetly, maintaining confidentiality at all times.
- Ensured accurate financial reporting by meticulously reviewing expense reports, invoices, and other financial documents.
- Maintained high levels of organization within the office space through regular supply inventory checks and proactive restocking efforts.
- Boosted employee morale by planning engaging team-building activities throughout the year.
- Screened and transferred incoming calls, took down messages, and transmitted information and documents to internal personnel.
- Aided colleagues, managers, and customers through regular communication and assistance.
- Managed team petty cash, purchase orders and account transactions.
- Processed purchase orders, service contracts and financial reports.
Library Administration Support Officer
City of Gold Coast Council
11.2012 - 06.2017
- Creating and ensuring that shopping carts are correct and compliant before ordering via the SAP portal
- Attend City Libraries monthly WH&S meetings
- Supervision of junior and casual staff
- Ensure Portable and Attractive Items register is kept up to date
- Timely receipting of deliveries and managing of any Invoice discrepancies
- Ensuring supplies are available for the day to day running of the Branch Library
- Provide high level of customer service to both internal customers and members of the Public
- Provide Customer training of Internet and other Computing skills to the Public
- Day to day use of the Library Management System, Catalogue and Internet
- Create reports and displays in a timely manner
- Responsible for the maintenance of Councils Resource Scheduler
- Running of information sessions for the Public
- Handling and reconciling cash transactions within the Library
- Responsible for the Disposals.
- Streamlined office processes by implementing efficient filing systems and document management practices.
- Enhanced team productivity by providing administrative support and managing daily schedules for staff members.
- Increased customer satisfaction through timely responses to inquiries and effective communication with clients.
- Supported financial operations by assisting with budgeting, invoicing, and expense tracking tasks.
- Improved workflow efficiency with the implementation of new project management tools and software applications.
- Organized company events and meetings, ensuring smooth logistics and positive outcomes for all attendees.
- Assisted in employee onboarding processes, contributing to a seamless integration of new hires into the workplace environment.
- Developed office policies and procedures that led to increased consistency across departmental operations.
- Maintained a professional office atmosphere by overseeing inventory, supplies, equipment maintenance, and cleanliness standards.
- Facilitated internal communications between departments to ensure accurate information sharing and collaboration on projects.
- Managed incoming correspondence effectively by sorting mail, directing calls, and responding promptly to emails from clients or vendors.
- Ensured compliance with company policies and industry regulations by maintaining up-to-date records for audits or inspections purposes.
- Provided valuable insights during the decision-making process by conducting research on various topics related to organization initiatives or projects.
- Monitored facility usage while adhering safety guidelines; coordinated maintenance requests when necessary.
- Maintained strict confidentiality in handling sensitive company information and documents, ensuring secure storage and disposal procedures.
- Screened and transferred incoming calls, took down messages, and transmitted information and documents to internal personnel.
- Maintained personnel records and updated internal databases to support document management.
- Collected, validated, and distributed information to employees.
- Entered and maintained departmental records in company database.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Volunteered to help with special projects of varying degrees of complexity.
- Increased customer service success rates by quickly resolving issues.
- Performed wide-ranging administrative, financial and service-related functions.
- Trained and supervised employees on office policies and procedures.
- Proofread and edited documents for accuracy and grammar.
- Ordered and distributed office supplies while adhering to fixed office budget.
- Drafted common document templates to reduce time spent creating documents from scratch.
- Served as corporate liaison for finance, IT and marketing departments.
Part-time Business Support Officer
City of Gold Coast Council
02.2017 - 03.2017
- Providing financial reports using Business Intelligence and SAP
- Sourcing and requisitioning goods and/or services for the City Libraries
- Receipting of Invoices, reconciliation of accounts and arranging journals for transfer of expenditure
- Investigating anomalies in charges to Council
- Assisting with phones and general administrative duties
- Assisting Branch Libraries to follow correct Council policies and procedures.
- Provided exceptional customer service, resolving issues promptly and professionally for increased satisfaction.
- Managed multiple projects simultaneously, ensuring timely completion and adherence to budget constraints.
- Improved company''s financial performance by identifying cost-saving opportunities and implementing effective process improvements.
- Oversaw daily office operations, ensuring a well-organized and efficient work environment for all employees.
- Coordinated company events and meetings, managing logistics to ensure seamless execution.
- Maintained accurate records of financial transactions, facilitating successful audits and compliance with regulations.
- Supported executive-level staff by handling complex scheduling needs and managing confidential information discreetly.
- Handled sensitive documents securely while maintaining strict confidentiality protocols in line with company policy.
- Streamlined internal communications by creating clear channels for information sharing among team members.
- Prepared meeting materials, set up conference rooms and took notes.
- Supported special financial and business projects with administrative assistance.
- Maintained smooth back-office functions to promote efficient business operations.
- Provided basic IT support to office users of desktops, laptops and devices.
- Developed monthly reports.
- Observed all laws, regulations and other applicable obligations.
- Prepared operational and salary budgets.
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
- Collected, arranged, and input information into database system.
- Generated reports detailing findings and recommendations.
Team Leader Purchasing
City of Gold Coast Council
02.2015 - 08.2015
- Supervision and management of the Purchasing team
- Reporting to Management on processing times and associated issues
- Identifying and Implementing work process improvements for Procurement staff and Council requisitioning staff
- Checking and ensuring that SAP shopping carts are correct and compliant before processing into orders
- Liaise directly with suppliers and staff to help manage any account discrepancies or anomalies
- Aiding staff with correctly utilizing and understanding Contract information
- Daily overseeing of SAP workflow movements and Service now requests.
- Enhanced team productivity by implementing efficient work processes and regularly reviewing performance metrics.
- Developed team members'' skills through targeted coaching sessions, resulting in improved individual performance.
- Led cross-functional teams to execute projects on time, within budget, and with high-quality outcomes.
- Managed conflict resolution among team members, fostering a positive and collaborative work environment.
- Established clear communication channels that ensured the timely exchange of information between team members and stakeholders.
- Mentored junior staff members, helping them develop their leadership potential and advance in their careers.
- Optimized resource allocation to maximize overall team output while minimizing costs.
- Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
- Promoted a culture of continuous improvement by encouraging feedback from all levels of the organization and implementing actionable changes accordingly.
- Increased customer satisfaction ratings by closely monitoring service quality standards and addressing any issues promptly.
- Evaluated team member performance against established objectives during regular reviews, offering praise for achievements or identifying areas requiring further development.
- Provided ongoing support to direct reports, addressing concerns or questions promptly so they could remain focused on their tasks.
- Maintained an inclusive and diverse team culture, promoting respect and understanding among all members.
- Monitored team performance and provided constructive feedback to increase productivity and maintain quality standards.
- Supervised team members to confirm compliance with set procedures and quality requirements.
- Built strong relationships with customers through positive attitude and attentive response.
- Worked with team to identify areas of improvement and devised solutions based on findings.
- Established open and professional relationships with team members to achieve quick resolutions for various issues.
- Conducted training and mentored team members to promote productivity, accuracy, and commitment to friendly service.
- Held weekly team meetings to inform team members on company news and updates.
- Managed leave requests and absences and arranged covers to facilitate smooth flow of operations.
- Communicated KPIs outlined in annual plan to inform employees of expectations and deliverables.
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
- Collected, arranged, and input information into database system.
- Evaluated staff performance and provided coaching to address inefficiencies.
- Developed and updated tracking spreadsheets for process monitoring and reporting.
- Created and managed project plans, timelines and budgets.
- Cultivated positive relationships with vendors to deliver timely and cost-effective supply of services and materials.
- Devised and implemented processes and procedures to streamline operations.
Part-time Purchasing Officer
City of Gold Coast Council
01.2008 - 01.2012
- Checking and ensuring that SAP shopping carts are correct and compliant before processing into orders
- Processing and ensuring that monthly Corporate Credit Card statements are correct
- Liaise directly with suppliers and staff to help manage any account discrepancies or anomalies
- Assisting staff, across the whole of Council, understand the Procurement Policy and adhere to Purchasing Procedures
- Daily use of SAP and GUI while assisting with Invoicing and Receipting and cutting orders
- Aiding staff with correctly utilizing and understanding Contract information
- Assisting Council staff across all Directorates to understand and competently use the SAP Portal
- Assisted Councils Travel Clerk with all aspects of booking travel for Council staff.
- Reduced purchasing lead times through proactive communication with suppliers and close monitoring of order progress.
- Collaborated with cross-functional teams to identify sourcing needs and establish procurement timelines.
- Evaluated potential suppliers based on their ability to meet delivery deadlines, product quality standards, and pricing competitiveness.
- Managed supplier contracts to ensure compliance with company policies and legal requirements, safeguarding against potential risks.
- Fostered strong relationships with internal stakeholders by providing timely updates on procurement activities and addressing any concerns promptly.
- Created comprehensive monthly reports on procurement activities, enabling senior management to make informed decisions regarding purchasing strategies.
- Managed vendor purchase order dispatch, delivery, and invoicing to set contractual guidelines and maintain budgetary regulations.
- Sourced vendors, built relationships, and negotiated prices.
- Coordinated paperwork, updated spreadsheets, and maintained permanent records.
- Performed monthly reconciliation of open purchasing orders.
- Monitored and evaluated vendor performance to determine compliance with quality standards.
- Used SAP to authorize and monitor purchase orders and consumables.
- Generated reports, documents and analysis in SAP/GUI for senior management review and approval.
- Wrote standard operating procedures for department.
- Adjusted procedures to maximize department effectiveness.
- Identified and targeted critical procurement issues, saving over $250,000.
- Maintained documentation for all purchases.
- Accepted and processed supply requests from staff, and placed orders per procedures.
- Maintained effective and lasting vendor relationships through dynamic communication, collaboration, and intelligent questioning skills.
- Collaborated with internal departments to identify and manage demand for material and services.
Logistics Co-ordinator - Disaster Management Unit
City of Gold Coast Council
01.2008 - 01.2012
- Only during Activation -main events were the 2011 and 2012 Storm events on the Gold Coast
- Enhanced supply chain efficiency by optimizing shipping schedules and routes.
- Streamlined inventory management for reduced waste and improved cost control.
- Coordinated with suppliers to ensure timely delivery of goods, minimizing stockouts.
- Implemented a warehouse organization system that increased storage capacity and accessibility.
- Managed cross-functional teams for efficient project execution and timely completion.
- Ensured compliance with industry regulations, reducing the risk of fines or penalties.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
- Worked effectively in fast-paced environments.
- Managed time efficiently in order to complete all tasks within deadlines.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Passionate about learning and committed to continual improvement.
- Proved successful working within tight deadlines and a fast-paced environment.
- Strengthened communication skills through regular interactions with others.
- Organized and detail-oriented with a strong work ethic.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Paid attention to detail while completing assignments.
- Worked flexible hours across night, weekend and holiday shifts.
- Developed and maintained courteous and effective working relationships.
- Participated in team projects, demonstrating an ability to work collaboratively and effectively.
- Cultivated interpersonal skills by building positive relationships with others.
Venue Staff CBUS Stadium
Queensland Government, Stadiums Queensland
01.2008 - 01.2012
- Employed as a Supervisor of a team of 8-10 staff, for events held at the Stadium
- Provided guidance and mentoring daily to ensure that all staff were confident in carrying out their duties in a safe manner
- Conflict resolution and handling complaints proficiently and professionally
- Assist the public with issues, lost property and finding their way around the Stadium.
- Enhanced team collaboration by fostering a positive work environment and promoting open communication among staff members.
- Trained new employees on company policies and procedures, contributing to a cohesive team atmosphere and improved overall performance.
- Evaluated employee performance regularly, providing constructive feedback and opportunities for skill development or growth when necessary.
- Maintained strict adherence to industry regulations, ensuring compliance with all relevant laws and guidelines for business operations.
- Collaborated with colleagues on various projects, sharing knowledge and expertise while working together towards common objectives.
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Established positive relationships with customers and other staff members.
- Greeted clients and guests and assisted with variety of questions to foster exceptional customer service.
- Responded sensitively and competently to service customers with diverse cultural backgrounds.
- Provided guidance and support to junior staff members in achieving performance goals.
- Assisted with onboarding new staff members, providing orientation and support.
- Liaised with management and other departments to maintain smooth operations.
- Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
- Educated staff on organizational mission and goals to help employees achieve success.
- Evaluated staff performance and provided coaching to address inefficiencies.
- Frequently inspected production area to verify proper equipment operation.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Reduced employee turnover by fostering a positive work environment and providing ongoing feedback to staff members.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Implemented safety protocols to minimize workplace accidents and maintain compliance with industry standards.
- Enhanced communication within the team by holding regular meetings and encouraging open dialogue among all members.
- Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Evaluated employee performance and coached and trained to improve weak areas.
- Maintained compliance with company policies, objectives, and communication goals.
- Mentored newly hired employees on operating equipment and safety and developed training manual to use for reference.
- Enforced rules and regulations outlined in company manual to set forth expectations comprehensibly and consistently.
- Conducted routine inspections to check quality and compliance with established specifications.
- Identified unsafe or unhealthful workplace conditions or hazards to enforce safe work practices and procedures.
- Created successful work schedules for each team member to maintain deadlines and fully staff shifts.
Library Assistant
City of Gold Coast Council
08.2005 - 01.2008
- Enhanced patron experience by providing efficient and courteous customer service at the circulation desk.
- Streamlined library operations by assisting in the accurate cataloging and organization of materials.
- Promoted literacy and reading enjoyment through developing engaging book displays and promotional materials.
- Supported community engagement initiatives by coordinating successful library events and programs for patrons of all ages.
- Ensured timely access to resources by efficiently processing incoming books, periodicals, and multimedia items.
- Maintained a well-organized collection through diligent shelving, shelf-reading, and inventory management tasks.
- Provided valuable research assistance to patrons seeking information or guidance on various topics.
- Contributed to a welcoming atmosphere by maintaining clean, safe, and inviting spaces within the library premises.
- Collaborated with fellow staff members on projects aimed at improving overall library services and offerings.
- Increased awareness of available resources by creating informative signage and brochures for patron use.
- Assisted librarians in managing interlibrary loan requests, ensuring prompt fulfillment of borrowing needs for patrons.
- Served as a reliable point of contact for patrons needing technical support with computers, printers, or other equipment.
- Contributed to the library''s overall mission by performing additional tasks or responsibilities as assigned, adapting quickly to new challenges and demands.
- Organized library shelves, materials and equipment in clear, alphabetized order.
- Handled check-in and check-out process of library books and materials at circulation desk.
- Placed books on proper shelves when returned to circulation.
- Located library materials, resources and technologies to fulfill patron requests.
- Answered questions from patrons and helped to find desired materials.
- Answered patron questions in-person or by phone regarding library services and resources.
- Assisted patrons with printing and copying according to personalized requirements.
- Stayed up-to-date on library policies and procedures to smoothly enforce standards.
Operations Clerk
Kartaway Mini-skips
01.2004 - 03.2005
- Enhanced operational efficiency by streamlining processes and implementing organizational improvements.
- Reduced processing time for customer requests by effectively prioritizing tasks and delegating responsibilities.
- Improved customer satisfaction with timely and accurate response to inquiries, addressing concerns promptly and professionally.
- Ensured accuracy of financial transactions by meticulously reviewing documentation and verifying data entries.
- Maintained organized records of all transactions, ensuring easy access to information when needed for audits or reporting purposes.
Administrative Assistant
Randwick City Council
01.2003 - 01.2004
- Enhanced office efficiency by streamlining administrative processes and implementing organizational systems.
- Supported executive staff through scheduling meetings, coordinating travel arrangements, and preparing crucial documents.
- Boosted team productivity by managing communication channels and ensuring timely responses to inquiries.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Facilitated collaboration within the team by organizing regular meetings, maintaining meeting minutes, and tracking project progress.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
Accounts Receivable Officer & Corporate Receptionist
Selby Levitt Solicitors & Attorneys
01.2002 - 01.2003
- Enhanced cash flow by diligently managing accounts receivable and maintaining accurate records.
- Reduced outstanding debts by implementing effective collection strategies and negotiating with clients.
- Ensured timely invoicing by creating and issuing invoices to customers promptly after service delivery.
- Improved customer satisfaction by addressing inquiries professionally and providing clear explanations for payment issues.
- Assisted in monthly closing activities, ensuring accurate financial reporting for management review.
- Maintained organized files, facilitating efficient record retrieval for audits and internal reviews.
- Provided support to accounting department during annual audits, contributing to successful outcomes.
- Developed customized reports for management review, offering insights into accounts receivable performance trends.
- Collaborated with cross-functional teams to develop effective strategies for debt recovery efforts.
- Facilitated prompt resolution of invoice queries through proactive communication with clients and other departments within the company.
- Contributed to a positive work environment through active participation in team meetings and ongoing professional development initiatives.
- Prepared bills receivable, invoices, and bank deposits.
- Verified discrepancies and resolved clients' billing issues
- Processed incoming payments in accordance with established financial policies.
- Handled day-to-day accounting processes to drive financial accuracy.
- Recorded deposits, reconciled monthly bank accounts and tracked expenses.
- Managed and responded to correspondence and inquiries from customers and vendors.
- Generated invoices upon receipt of billing information and tracked collection progress.
- Supported management by processing invoices and documents with consistent on-time delivery.
- Effectively communicated with clients about payment needs and kept updated, detailed and accurate ledgers.
- Reconciled company bank, credit card and line of credit accounts, investigating and resolving discrepancies to keep accounts audit-ready.
- Maintained account accuracy by reviewing and reconciling checks monthly.
- Reconciled account information and reported figures in general ledger by comparing to bank account statement each month.
- Inspected account books and recorded transactions.
- Streamlined daily reporting information entry for efficient record keeping purposes.
- Gathered, evaluated and summarized account data in detailed financial reports.
- Created detailed expense reports to facilitate reimbursement for business expenses incurred.
- Enhanced company image by providing a welcoming and professional reception area for clients and visitors.
- Streamlined office operations by efficiently managing incoming calls, messages, and mail distribution.
- Boosted client satisfaction with timely and accurate responses to inquiries and appointment scheduling.
- Fostered positive relationships with vendors, ensuring punctual deliveries and service appointments.
- Supported executive staff by coordinating travel arrangements, booking conference rooms, and preparing meeting materials.
- Assisted in event planning and execution, contributing to successful corporate functions and gatherings.
- Demonstrated adaptability by quickly learning new software programs for communication and task management purposes.
- Contributed to team productivity by effectively collaborating with colleagues on various projects and assignments.
- Maintained confidentiality of sensitive information through proper handling of physical documents and electronic files.
- Managed front desk operations during high-traffic periods while maintaining a calm demeanor under pressure.
- Expedited issue resolution by directing calls or messages to appropriate departments or personnel swiftly.
- Upheld office safety standards through regular monitoring of security protocols at the reception area entrance.
- Increased client accessibility to company services through effective appointment scheduling systems management.
- Enhanced employee morale through friendly interactions and supportive assistance when needed; fostered a positive workplace culture.
- Kept inventory levels optimal by tracking supply usage; proactively ordered additional supplies as needed.
- Provided quality customer service while addressing visitor concerns; promptly resolved issues through attentive listening and proactive problemsolving.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Kept reception area clean and neat to give visitors positive first impression.
- Answered phone promptly and directed incoming calls to correct offices.
- Responded to inquiries from callers seeking information.
- Resolved customer problems and complaints.
- Corresponded with clients through email, telephone, or postal mail.
- Managed multiple tasks and met time-sensitive deadlines.
- Maintained confidentiality of information regarding clients and company.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Handled cash transactions and maintained sales and payments records accurately.
- Answered central telephone system and directed calls accordingly.
- Restocked supplies and submitted purchase orders to maintain stock levels.
- Maintained visitor log for entering and leaving facility for security purposes.
- Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
- Answered questions and addressed, resolved, or escalated issues to management personnel to satisfy customers.
- Operated multi-line telephone system to answer and direct high volume of calls.
- Handled assignments independently with good judgement and critical thinking skills.
- Assisted internal staff with clerical and administrative needs to maximize efficiency and team productivity.
- Collected and distributed messages to team members and managers to support open communication and high customer service.
- Routed incoming mail and messages to relevant personnel without delay.
- Scheduled office meetings and client appointments for staff teams.
- Sorted, received, and distributed mail correspondence between departments and personnel.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
- Handled incoming and outgoing package deliveries, working with vendors to complete special requests and track missing packages.
- Monitored and screened visitors to verify accessibility to inter-office personnel.
Legal Temp – Corporate Receptionist
Moser Legal Support
01.2000 - 01.2002
- Enhanced company image by providing a welcoming and professional reception area for clients and visitors.
- Streamlined office operations by efficiently managing incoming calls, messages, and mail distribution.
- Boosted client satisfaction with timely and accurate responses to inquiries and appointment scheduling.
- Fostered positive relationships with vendors, ensuring punctual deliveries and service appointments.
- Supported executive staff by coordinating travel arrangements, booking conference rooms, and preparing meeting materials.
- Assisted in event planning and execution, contributing to successful corporate functions and gatherings.
- Improved office efficiency by maintaining an organized database of contacts, files, and documents.
- Contributed to team productivity by effectively collaborating with colleagues on various projects and assignments.
- Maintained confidentiality of sensitive information through proper handling of physical documents and electronic files.
- Managed front desk operations during high-traffic periods while maintaining a calm demeanor under pressure.
- Expedited issue resolution by directing calls or messages to appropriate departments or personnel swiftly.
- Upheld office safety standards through regular monitoring of security protocols at the reception area entrance.
- Ensured consistent communication flow between departments by disseminating important announcements or updates promptly.
- Increased client accessibility to company services through effective appointment scheduling systems management.
- Enhanced employee morale through friendly interactions and supportive assistance when needed; fostered a positive workplace culture.
- Kept inventory levels optimal by tracking supply usage; proactively ordered additional supplies as needed.
- Provided quality customer service while addressing visitor concerns; promptly resolved issues through attentive listening and proactive problemsolving.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Kept reception area clean and neat to give visitors positive first impression.
- Answered phone promptly and directed incoming calls to correct offices.
- Responded to inquiries from callers seeking information.
- Resolved customer problems and complaints.
- Corresponded with clients through email, telephone, or postal mail.
- Managed multiple tasks and met time-sensitive deadlines.
- Maintained confidentiality of information regarding clients and company.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Answered central telephone system and directed calls accordingly.
- Restocked supplies and submitted purchase orders to maintain stock levels.
- Maintained visitor log for entering and leaving facility for security purposes.
- Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
- Organized, maintained and updated information in computer databases.
- Answered questions and addressed, resolved, or escalated issues to management personnel to satisfy customers.
- Operated multi-line telephone system to answer and direct high volume of calls.
- Handled assignments independently with good judgement and critical thinking skills.
- Assisted internal staff with clerical and administrative needs to maximize efficiency and team productivity.
- Collected and distributed messages to team members and managers to support open communication and high customer service.
- Routed incoming mail and messages to relevant personnel without delay.
- Scheduled office meetings and client appointments for staff teams.
- Sorted, received, and distributed mail correspondence between departments and personnel.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
- Balanced employee availability, customer schedules, and maximum load levels when scheduling appointments.
- Handled incoming and outgoing package deliveries, working with vendors to complete special requests and track missing packages.
- Compiled information from files and research to satisfy information requests.
- Monitored and screened visitors to verify accessibility to inter-office personnel.
- Helped office staff prepare reports and presentations for internal or client-related use.
Public Liability and Prevention Officer
Waverley Council
01.1999 - 01.2000
- Reviewed all claims to Council
- Investigated all claims to Council
- Researched Council files and regulations to assist in determining a claims outcome
- Created all communications out claimant after liaising with Director to ensure all correspondence was correct
- Liaised closely with Council's Insurance Company
- Enhanced workplace safety by conducting regular inspections and identifying potential hazards.
- Maintained accurate records of all safety-related documentation for easy reference during audits or investigations.
- Resolved potential conflicts between productivity goals and safe working conditions by providing detailed recommendations based on risk assessments.
- Worked with clients and risk management specialists to provide meaningful solutions that met client needs.
- Prepared reports for clients and underwriters regarding property loss features and recommendations for improvement and future needs.
- Facilitated a positive change in company-wide attitude towards health and safety responsibilities by organizing regular awareness campaigns.
- Led cross-functional teams in addressing complex issues related to workplace health and safety concerns.
- Implemented ongoing safety training for all staff members, increasing awareness and adherence to protocols.
- Reduced accident rates through implementing effective prevention strategies and programs.
- Trained employees on emergency response procedures, resulting in faster response times during incidents.
- Improved overall safety culture by consistently enforcing company policies and procedures.
- Conducted thorough investigations of accidents to identify root causes and prevent future occurrences.
- Collaborated with management to develop comprehensive safety plans tailored to specific work environments.
- Monitored compliance with local, state, and federal safety regulations to minimize risk of fines or penalties.
Administration Assistant
Waverley Council
01.1997 - 01.1999
- Streamlined office processes by implementing efficient organizational strategies and time management techniques.
- Enhanced communication efficiency by creating comprehensive internal documentation and updating office policies for clarity.
- Reduced administrative workload for supervisors, managing calendar appointments and coordinating meeting logistics.
- Improved workplace productivity with the implementation of a centralized filing system, organizing both digital and physical documents.
- Increased customer satisfaction by providing timely and professional responses to inquiries via phone, email, or in-person visits.
- Supported executive staff by drafting correspondence and preparing presentation materials for meetings, conferences, or other events.
- Demonstrated exceptional adaptability when faced with shifting priorities or new assignments from management figures in real-time situations.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Prepared weekly employee work schedules to meet operational needs.
- Drafted agendas, recorded minutes and generated documents to facilitate meetings.
- Composed inter-office correspondence and provided product and service information to customers.
- Booked airfare, hotel, and ground transportation to coordinate office travel.
- Received and sorted incoming mail and packages to record, dispatch, or distribute to correct recipient.
- Scheduled office meetings and client appointments for staff teams.
- Assisted development and implementation of new administrative procedures.
- Managed filing system, entered data and completed other clerical tasks.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Assisted coworkers and staff members with special tasks on daily basis.
- Completed forms, reports, logs and records to quickly handle all documentation for human resources.
- Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
- Volunteered to help with special projects of varying degrees of complexity.
- Liaised between clients and vendors and maintained effective lines of communication.
- Opened and properly distributed incoming mail to promote quicker response to client inquiries.
- Increased office participation in special events by creating newsletter with detailed calendars and other office updates.
Junior Library Assistant
Woollahra Council
01.1988 - 04.1998
- Enhanced patron experience by providing efficient and courteous customer service at the circulation desk.
- Streamlined library operations by assisting in the accurate cataloging and organization of materials.
- Promoted literacy and reading enjoyment through developing engaging book displays and promotional materials.
- Supported community engagement initiatives by coordinating successful library events and programs for patrons of all ages.
- Ensured timely access to resources by efficiently processing incoming books, periodicals, and multimedia items.
- Maintained a well-organized collection through diligent shelving, shelf-reading, and inventory management tasks.
- Provided valuable research assistance to patrons seeking information or guidance on various topics.
- Contributed to a welcoming atmosphere by maintaining clean, safe, and inviting spaces within the library premises.
Administration Assistant
University of New South Wales – School of Mathematics
01.1989 - 01.1997
Library Assistant
IBM – Australia
01.1988 - 01.1989
Education
AIIMS, Disaster Management/EMQ -
SAP/ERP -
01.2012
Source to Contract Framework -
01.2011
Fundamentals of Purchasing -
01.2009
Business Administration Course – Certificate IV -
01.2003
Risk Management and Hazard Identification -
Provided by the National Safety Council of Australia
01.1999
Fire Safety & Prevention,1ST Attack Firefighting Emergency Procedures, provided by the NSW Fire Brigade -
01.1998
Work Place “Train the Trainer” -
01.1997
High School Certificate -
Randwick North High School
Sydney, NSW01.1987
Skills
- Excellent time management and organisational skills, ability to use my initiative
- Provide a high level of customer service and possess excellent listening and communication skills along with a professional attitude
- Patient, flexible, reliable, honest, tactful, helpful, friendly, and dedicated
- Accurate with an eye for detail and the ability to work well under pressure whether in a team or autonomously and with people from all levels of Society
- Developed thorough research and analytical skills
- Possess knowledge and understanding of EEO/AA and WH&S/Risk Management principles, Procure to Pay and Source to Contract Framework
- Excel/MS Word/ Quattro-Pro/ MS Access/Word Perfect/Power Point
- Outlook/ GroupWise/ Lotus Notes
- Open Practice/ Law Docs
Attributes
- People person, very friendly, patient, flexible and outgoing
- Dedicated and helpful
- Honest, reliable and punctual
- Professional, tactful and sensible
Operating Systems Knowledge
- SAP/GUI
- EM2000
- ISPOT
- PHAROS
- Internet/ Intranet
- Oracle
- Sierra/Library Management
- Business Intelligence
- Ellipse/Ease/Finance One
- Service Now
- Citipak
- Encore Customer interface of Sierra
- MS Windows NT/ Windows 7
- E-Recruit
- ICT Portal
References
- Sarah Wager, Business Planning and Support Officer, City of Gold Coast Council Transport and Traffic, 07 5582 8457
- Paul Banks, Branch Librarian, Gold Coast City Council Broadbeach Library, 07 5581 1554
- Demetri Clifton, Ex Supervisor, Material and Services, Gold Coast City Council Now Snr Procurement Contracts Officer, 07 5567 3933
- Jackie Moser, Director, Moser Legal, 02 9299 6727
Hobbies and Interests
- SCUBA Diving
- Swimming
- Music
- Camping
- Bushwalking
- Roller blading
- Anything relating to Nature
Timeline
Library Technician
City of Gold Coast Council
04.2019 - Current
Part-time Business Support Officer
City of Gold Coast Council
02.2019 - 03.2019
Project Support Officer - TBC team
City of Gold Coast Council
11.2017 - 01.2019
Branch Administration Officer
City of Gold Coast Council
06.2017 - 10.2017
Part-time Business Support Officer
City of Gold Coast Council
02.2017 - 03.2017
Team Leader Purchasing
City of Gold Coast Council
02.2015 - 08.2015
Library Administration Support Officer
City of Gold Coast Council
11.2012 - 06.2017
Part-time Purchasing Officer
City of Gold Coast Council
01.2008 - 01.2012
Logistics Co-ordinator - Disaster Management Unit
City of Gold Coast Council
01.2008 - 01.2012
Venue Staff CBUS Stadium
Queensland Government, Stadiums Queensland
01.2008 - 01.2012
Library Assistant
City of Gold Coast Council
08.2005 - 01.2008
Operations Clerk
Kartaway Mini-skips
01.2004 - 03.2005
Administrative Assistant
Randwick City Council
01.2003 - 01.2004
Accounts Receivable Officer & Corporate Receptionist
Selby Levitt Solicitors & Attorneys
01.2002 - 01.2003
Legal Temp – Corporate Receptionist
Moser Legal Support
01.2000 - 01.2002
Public Liability and Prevention Officer
Waverley Council
01.1999 - 01.2000
Administration Assistant
Waverley Council
01.1997 - 01.1999
Administration Assistant
University of New South Wales – School of Mathematics
01.1989 - 01.1997
Junior Library Assistant
Woollahra Council
01.1988 - 04.1998
Library Assistant
IBM – Australia
01.1988 - 01.1989
AIIMS, Disaster Management/EMQ -
SAP/ERP -
Source to Contract Framework -
Fundamentals of Purchasing -
Business Administration Course – Certificate IV -
Risk Management and Hazard Identification -
Provided by the National Safety Council of Australia
Fire Safety & Prevention,1ST Attack Firefighting Emergency Procedures, provided by the NSW Fire Brigade -
Work Place “Train the Trainer” -
High School Certificate -
Randwick North High School
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