Danielle Tattersall
Forster ,NSW
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
21
21
years of professional experience
Work History
2IC Manager/Retail Manager
Priceline Pharmacy Forster
02.2016 - 03.2024
- Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
- Completed regular inventory counts to verify stock levels, address discrepancies and forecast future needs.
- Managed daily store operations for smooth functioning and achieving sales targets.
- Enhanced team performance through regular training, mentoring, and constructive feedback.
- Streamlined inventory management with accurate tracking and timely replenishment of stock.
- Improved customer satisfaction by addressing and resolving concerns promptly and efficiently.
- Increased sales revenue by developing and implementing effective promotional strategies.
- Established strong vendor relationships to negotiate favorable pricing terms and delivery schedules.
- Assisted pharmacists in maintaining a well-organized and clean pharmacy environment for optimal workflow.
- Contributed to increased sales by offering expert advice on over-the-counter medications and products.
- Supported inventory management, ensuring proper stock levels and expiration date monitoring for medication safety.
- Demonstrated professionalism and empathy when handling sensitive patient situations, preserving confidentiality at all times.
- Participated in community outreach events to promote health awareness, representing the pharmacy as a knowledgeable resource.
- Delivered exceptional customer service through active listening skills and addressing concerns promptly.
- Maintained current knowledge of industry trends by participating in continuing education opportunities related to pharmaceuticals.
- Received deliveries of medication shipments, verifying contents against invoices while adhering to proper storage protocols.
- Assisted in the training and mentoring of new pharmacy assistants, fostering a culture of continuous learning and professional development.
- Greeted customers and responded to questions with friendly, knowledgeable assistance.
- Merchandised over-the-counter goods and rotated stock.
- Supported pharmacists with day-to-day activities and pharmacy office management functions.
- Handled inventory stock by counting inventory items, checking delivery quantities, reviewing medication expirations and ordering additional products.
- Increased sales revenue through the development of strategic partnerships and effective negotiation tactics.
- Increased company's profitability through customer relationship development, community involvement and marketing campaigns.
- Contributed to company growth by identifying new business opportunities and expansion strategies.
- Improved team productivity by streamlining daily operations and implementing efficient processes.
Pharmacy Assistant/Inventory Coordinator
Amcal Pharmacy
01.2003 - 10.2015
- Greeted customers and responded to questions with friendly, knowledgeable assistance.
- Answered telephones and provided information about order status, store hours and pharmacy procedures.
- Merchandised over-the-counter goods and rotated stock.
- Received incoming supplies and stocked in correct locations.
- Enhanced customer satisfaction by providing efficient and accurate prescription filling services.
- Contributed to increased sales by offering expert advice on over-the-counter medications and products.
- Supported inventory management, ensuring proper stock levels and expiration date monitoring for medication safety.
- Delivered exceptional customer service through active listening skills and addressing concerns promptly.
- Maintained current knowledge of industry trends by participating in continuing education opportunities related to pharmaceuticals.
- Received deliveries of medication shipments, verifying contents against invoices while adhering to proper storage protocols.
- Assisted in the training and mentoring of new pharmacy assistants, fostering a culture of continuous learning and professional development.
Education
Certificate IV In Leadership And Management - Business Administration And Management
Enterprise & Training Co Ltd
02.2016
Certificate III In Community Pharmacy -
The Pharmacy Guild of Australia
12.2013
Skills
- Administration and Reporting
- Sales Monitoring
- Directing Team Members
- Performance Tracking and Evaluations
- Product and Service Knowledge
- Managing Operations and Efficiency
- Employee Coaching and Motivation
- Transaction Monitoring
- Shift Coverage
- Scheduling and Coordinating
- Effective Selling Techniques
- Cash Deposits and Receipts
- Promotional Campaigns
- Timelines and Milestones
- Shrink Minimization
- Supplier Liaison
- Maximizing Profitability
- Overseeing Employees
- Retail Knowledge
- Operational Excellence
- Orientating and Training
- Monetary Transactions
- Information Updates
- Answering Customer Questions
- Inventory Restocking
- Membership Promotion
- Operation and Control
Referee
Rowan Thacker
Owner/Pharmacist
Priceline Pharmacy Forster
0411 643 208
Kristy Douglas
Education Administrative Assistant
TAFE NSW
0410 959 757
Timeline
2IC Manager/Retail Manager
Priceline Pharmacy Forster
02.2016 - 03.2024
Pharmacy Assistant/Inventory Coordinator
Amcal Pharmacy
01.2003 - 10.2015
Certificate IV In Leadership And Management - Business Administration And Management
Enterprise & Training Co Ltd
Certificate III In Community Pharmacy -
The Pharmacy Guild of Australia
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