Danielle Umar
Melton,VIC
Summary
I'm a dynamic leader with a strong focus on achieving results, backed by a solid history at Crunch Fitness Australia. My expertise lies in operations management, building customer relationships, and driving strategic sales growth. I have a knack for boosting membership numbers through careful planning and clear communication, consistently hitting closing rates of over 80% on my presentations. I'm recognized for my outstanding interpersonal skills, ability to build cohesive teams, and commitment to mentoring, all of which have helped me surpass sales targets and uplift team performance over the years. Alongside my background in customer-focused roles within the automotive sector, including previous experiences at Western Auto Group, I've developed a unique capacity to adapt swiftly and produce results in fast-paced settings. I'm excited about the prospect of returning to Western Auto Group and leveraging my skills to support sales and enhance customer satisfaction across the dealership group.
Overview
4
4
years of professional experience
Work History
General Manager
Crunch Fitness Australia
Maribyrnong, VIC
12.2023 - Current
- Execute effective sales and marketing plans to drive membership growth.
- Develop and build local community and corporate outreach opportunities.
- Delivery of service standards, driving goal performance, and supporting key offerings including Rest and Recovery, Personal Training, and Group Fitness.
- Manage membership communication and feedback.
- Recruit, up-skill, and motivate a high-performance team to successfully work together to achieve goals and create a winning culture.
- Contribute to the monthly production sales targets with my own provided sales goal.
- Experience in engaging with people and working in a fast-paced team environment
- Great customer service experience and skills
- Proven ability to drive goals
- Sales and marketing knowledge
- Generate new leads via the Lead Management System, member referrals, telephone inquiries, and corporate and local outreach.
- Work closely with team members in driving new member growth and sales for the club
- Contribute to member retention strategies while supporting member journeys.
Membership Officer
Crunch Fitness Australia
Hoppers Crossing, VIC
09.2022 - 12.2023
- Generate new leads via the Lead Management System, member referrals, telephone inquiries, and corporate and local outreach.
- Qualifying guests, performing club tours and membership presentations with >80% closing rate
- Ability to achieve and surpass all personal sales goals
- Work closely with team members in driving new member growth and sales for the club
- Contribute to member retention strategies while supporting member journeys
Aerialist Instructor
En Pointe Aerial Academy
Melton, VIC
06.2020 - 12.2022
- Promoted a positive learning environment by establishing clear expectations and maintaining consistent classroom management techniques.
- Tracked student progress, frequently checking in with struggling students and identifying root causes of problems.
- Boosted student performance by providing individualized support and targeted feedback.
- Initiated new learning methods, eliminating instructional gaps and improving comprehension.
Picker Packer
Cornerstone HR
Laverton, VIC
04.2022 - 09.2022
- Enhanced order accuracy by carefully picking and packing items per customer specifications.
- Printed labels, packaged boxes, and loaded into outbound containers.
- Pulled orders quickly to maintain demanding productivity goals.
- Took on extra hours and shifts during busy periods to meet tight shipping deadlines.
- Unpacked 20 foot and 40 foot containers daily.
Pathology Collector
Melbourne Pathology
Richmond, VIC
02.2021 - 03.2022
- Facilitated seamless transition between different stages of testing by properly labeling, storing, and transporting collected specimens according to established guidelines.
- Educated patients on proper specimen collection techniques, ensuring optimal sample integrity and accurate test results.
- Contributed to a positive work environment through strong teamwork, effective communication, and consistent professionalism under pressure.
- Enhanced patient comfort by efficiently managing the specimen collection process.
- Regularly rotated roster providing specimen collection services visiting nursing homes, private residences, hospital rounds and throughout all eastern Melb Path clinics.
Education
Certificate III - Group Fitness
Australian Institute of Fitness
Caulfield South, VIC08.2023
Certificate III - Pathology Collections
Melbourne Polytechnic
Preston, VIC07.2021
Skills
- Leadership and team building
- Problem Resolution
- Operations Management
- Team Player
- Efficient multi-tasker
- Effective leader
- Time Management
- Training and coaching
- Customer Relations
- Training and Development
- Relationship Building
- Verbal and written communication
- Administrative Skills
- Customer Retention
- Deadline-oriented
- Strategic Planning
- Exceptional interpersonal communication
- Performance Evaluations
- Workflow Planning
- Recruitment
- Networking abilities
- Interpersonal Skills
- Sales expertise
- Marketing
- Data review
- Contract Negotiations
- Skilled negotiator
Accomplishments
2017 - 1st place - Beginner division Aerial Silks Physipole IGNITE competition
2019 - 1st place - Advanced division Aerial Silks - Physipole Halloween competition
2021 - 2nd place - Advanced division Pole Dance - Warrior Fit Valentines Day Competition
Timeline
General Manager
Crunch Fitness Australia
12.2023 - Current
Membership Officer
Crunch Fitness Australia
09.2022 - 12.2023
Picker Packer
Cornerstone HR
04.2022 - 09.2022
Pathology Collector
Melbourne Pathology
02.2021 - 03.2022
Aerialist Instructor
En Pointe Aerial Academy
06.2020 - 12.2022
Certificate III - Group Fitness
Australian Institute of Fitness
Certificate III - Pathology Collections
Melbourne Polytechnic