Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Danielle Van Wyk

Glenelg,SA

Summary

Dynamic and goal-driven professional with a proven track record in customer service and POS system operation, honed across reputable brands including UNIQLO. Excelled in engaging diverse customers, boosting sales through effective communication and upselling strategies. Demonstrated adaptability and a keen fashion sense, significantly enhancing customer experience and store efficiency.

Overview

4
4
years of professional experience

Work History

Casual Retail Assistant

UNIQLO
07.2022 - 07.2023
  • Maintained tidy and organized store environment to comply with cleanliness standards.
  • Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Demonstrated flexibility by adapting to various roles within the retail environment as needed.
  • Provided exceptional support during peak hours by managing long queues and multitasking effectively under pressure.
  • Maintained an organized backroom for easy access to stock when replenishing shelves.
  • Educated customers on product features and benefits, leading to informed purchase decisions.
  • Assisted in visual merchandising, creating attractive displays that stimulated purchase desire.
  • Supported team members during peak hours to ensure smooth store operations.
  • Compiled daily sales reports to track progress and identify areas for improvement.
  • Increased sales floor efficiency by restocking shelves and organizing merchandise to maintain appealing store layout.
  • Boosted store's reputation through courteous and professional customer service.
  • Maintained cleanliness and organization of store, creating welcoming environment for customers.
  • Listened to customer needs and desires to identify and recommend optimal products.
  • Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
  • Prioritized helping customers over completing other routine tasks in store.
  • Maintained up-to-date knowledge of store sales, payment policies and security standards.
  • Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
  • Recommended complementary purchases to customers, increasing revenue.

Casual Retail Assistant

Review Fashion
06.2022 - 02.2023
  • Used POS system to process sales, returns, online orders, and gift card activations.
  • Greeted customers, helped locate merchandise, and suggested suitable options.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance.
  • Maintained tidy and organized store environment to comply with cleanliness standards.
  • Interacted with customers proactively, identifying needs and offering suitable product recommendations.
  • Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
  • Assisted customers with prompt and polite support in-person and via telephone.

Casual Sales Assistant

Chatime Bubble Tea
10.2019 - 02.2021
  • Handled customer inquiries, complaints, and returns professionally, ensuring a positive experience for all clients.
  • Processed transactions accurately while maintaining a high level of customer service.
  • Increased sales by building strong customer relationships and providing excellent service.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Assisted customers in making informed decisions by offering detailed product knowledge and comparisons.
  • Remained calm and poised in high-stress, dynamic environment to promote service to customers and staff.

Education

Bachelors Of Nursing -

University of Adelaide
Adelaide, SA

SACE High School Completion -

University Senior College
Adelaide, SA
12.2021

Skills

  • Customer service
  • Customer assistance
  • Patience and empathy
  • POS system operation
  • Time management capabilities
  • Flexible schedule availability
  • Upselling strategies
  • Team collaboration aptitude
  • Fashion sense and styling
  • Multitasking
  • Effective communication
  • Customer engagement
  • Loyalty program knowledge
  • Friendly and helpful
  • Honest and dependable
  • Reliable and responsible
  • Attention to detail
  • Adaptable and flexible
  • Strong communication and interpersonal skills
  • Organization
  • Engaging with diverse customers
  • Flexible hours
  • Goal driven
  • Safety and cleanliness standards
  • Creative thinking

Languages

Afrikaans
Native or Bilingual
English
Native or Bilingual

Timeline

Casual Retail Assistant

UNIQLO
07.2022 - 07.2023

Casual Retail Assistant

Review Fashion
06.2022 - 02.2023

Casual Sales Assistant

Chatime Bubble Tea
10.2019 - 02.2021

Bachelors Of Nursing -

University of Adelaide

SACE High School Completion -

University Senior College

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Danielle Van Wyk