Danielle Vasquez
Calderwood,NSW
Summary
Dynamic individual with hands-on experience in the running of golf shops and retail management with a talent for delivering member satisfactio. Brings strong problem-solving skills and proactive approach to new tasks. Known for adaptability, creativity, and results-oriented mindset. Committed to making meaningful contributions and advancing organizational goals.
Overview
7
7
years of professional experience
Work History
Touring Professional - WPGA Tour of Australasia
WPGA Tour of Australasia
07.2020 - Current
- Enhanced sales performance through effective communication of product features and benefits.
- Conducted group clinics for beginner and intermediate players, covering fundamentals such as grip, posture, alignment, and ball position.
Associate Golf Professional
South Coast Golf Centre
07.2022 - 07.2023
- Learned new materials, processes, and programs quickly.
- Networked with parents, staff and community leaders to build reputation and recruit new students.
- Created visually appealing graphics for use in social media posts, improving overall aesthetic appeal of profiles and increasing user interaction.
- Maintained a clean and organized sales floor, enhancing the overall shopping experience for customers.
- Demonstrated strong communication skills when collaborating with fellow employees or assisting customers with inquiries or concerns.
- Excellent communication skills, both verbal and written.
- Worked effectively in fast-paced environments.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Paid attention to detail while completing assignments.
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Proven ability to learn quickly and adapt to new situations.
- Participated in brainstorming sessions to generate creative ideas for campaigns.
Associate Golf Professional - Shop Retail Manager
Shellharbour City Council
01.2020 - 07.2022
- Oversaw training of services staff and other day-to-day activities on driving range.
- Managed pro shop operations to ensure efficient inventory control, merchandising, and sales performance.
- Optimized daily operations by maintaining accurate records of green fees, cart rentals, memberships, tournament registrations, and other transactions.
- Coordinated junior golf programs to promote interest in the sport among younger generations.
- Collaborated with head golf professional on budget planning and financial reporting for optimal resource allocation.
- Improved member satisfaction by providing exceptional customer service and addressing concerns promptly.
- Assisted in developing pricing strategies for merchandise that resulted in higher profit margins while remaining competitive within the market.
- Increased revenue through targeted marketing strategies aimed at attracting corporate events and outings.
- Cultivated a welcoming atmosphere by organizing social events and fostering positive relationships among members.
- Initiated and planned summer camp program for children, helping cultivate love for golf in younger generation.
- Assisted manager with making purchases for club pro shop.
- Researched latest industry trends and developments to keep abreast of best practices.
Golf Operations Assistant
Shellharbour City Council
11.2017 - 12.2019
- Delivered exceptional guest service, creating a welcoming atmosphere for all visitors to the golf facility.
- Streamlined efficiency in the pro shop by organizing merchandise displays and assisting customers with product inquiries.
- Contributed to overall success of golf operations team by consistently displaying strong work ethic, attention to detail, and adaptability when faced with unforeseen challenges or changes in daily priorities.
- Conducted thorough research on market trends within the local golf industry landscape ensuring competitive pricing strategies were applied consistently across all products available in the pro shop.
- Assisted in planning and executing special events including member-guest outings, charity fundraisers, and seasonal gatherings contributing to a vibrant social atmosphere within the club community.
- Boosted customer satisfaction by addressing concerns promptly and professionally, fostering positive relationships with club members and guests.
- Increased tournament participation through effective promotion and communication of event details to members and guests.
- Collaborated with Golf Operations Manager to develop strategies for increasing revenue streams within the facility''s retail operation.
Education
Diploma of Sport - Coaching - Golf Professional
PGA IGI
Australia12-2023
HLTAID001 - Provide Cardiopulmonary Resuscitation - First Aid
CBD Training
WollongongHLTAID002 – Provide Basic Emergency Life Support - First Aid
CBD Training
HLTAID003 – Provide First Aid - First Aid
CBD Training
Responsible Service of Alcohol -
Bar Max
Working With Children Check -
Service NSW
Skills
- Computer skills
- Swift POS
- Social Media
- Time management
- Reliability
- Punctuality
- Attention to detail
- Ethical decision making
Accomplishment's
- 2020 Academic Excellence Award - Membership Pathways Program
- 2021 NSW/ACT - Female Associate of the Year
- Runner-Up 2023 Australian Women's Classic
- 2024 WPGA Tour of Australasia - 8th Order of Merit
- Winner on the 2024/2025 Adidas Pro-Am Series
Timeline
Associate Golf Professional
South Coast Golf Centre
07.2022 - 07.2023
Touring Professional - WPGA Tour of Australasia
WPGA Tour of Australasia
07.2020 - Current
Associate Golf Professional - Shop Retail Manager
Shellharbour City Council
01.2020 - 07.2022
Golf Operations Assistant
Shellharbour City Council
11.2017 - 12.2019
Diploma of Sport - Coaching - Golf Professional
PGA IGI
HLTAID001 - Provide Cardiopulmonary Resuscitation - First Aid
CBD Training
HLTAID002 – Provide Basic Emergency Life Support - First Aid
CBD Training
HLTAID003 – Provide First Aid - First Aid
CBD Training
Responsible Service of Alcohol -
Bar Max
Working With Children Check -
Service NSW
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