Danielle Vinola
Emerald,QLD
Summary
Enthusiastic Sales and Customer Service professional with expertise in communication and negotiating. Driven to provide superior quality customer service. Innovative in leveraging extensive knowledge of products and services as well as creating solutions for customers to drive loyalty, retention and revenue. Highly adept at training, managing, coaching and mentoring sales and customer service associates with talent for interacting with staff at all levels of organization and public. Hardworking employee enthusiastic about learning piping field inside and out. Pursues opportunities to learn new skills and contribute to group success. Offers strong administrative, relationship-building and problem-solving abilities.
Overview
4
4
years of professional experience
Work History
Sales Consultant Representative
Fleet Card
03.2020 - 11.2020
- Managed customer accounts to secure customer satisfaction and repeat business.
- Generated new leads through networking and attending industry events.
- Developed and delivered engaging sales presentations to convey product benefits.
- Retained excellent client satisfaction ratings through outstanding service delivery.
- Negotiated contracts with clients and developed relationships with key personnel.
- Developed and implemented marketing plans to increase brand awareness and drive sales.
- Negotiated prices, terms of sales and service agreements
- Managed customer accounts to secure customer satisfaction and repeat business
Business Account Manager
Telstra
03.2018 - 03.2020
- Exceeded sales quotas and increased profitability through effective sales strategy and business planning.
- Built relationships with customers and community to establish long-term business growth.
- Resolved problems with high-profile customers to maintain relationships and increase return customer base.
- Managed accounts to retain existing relationships and grow share of business.
- Prepared sales presentations for clients showing success and credibility of products.
- Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Aligned company goals with customer outcomes and increased satisfaction by automating contact management systems.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Managed over 50 customer calls per day.
- Exceeded sales quotas and increased profitability through effective sales strategy and business planning
Lead Customer Service Representative
Pistevo
04.2017 - 02.2018
- Trained, oversaw, and mentored new team members to strengthen performance and job expertise.
- Responded to customer calls and emails to answer questions about products and services.
- Boosted team spirit and performance by communicating clear service expectations and quality goals to each team member.
- Engaged clients in person and over phone to answer questions and address complaints.
- Planned schedules and workflows based on expected customer demands.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Cross-trained and provided backup support for organizational leadership.
- Delivered prompt service to prioritize customer needs.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Met customer call guidelines for service levels, handle time and productivity.
- Sought ways to improve processes and services provided.
Education
Associate of Arts - Certificate III Music Performance
Kangan Institute
Melbourne, VIC04.2011
Associate of Arts - Certificate IV Music Performance
Kangan Institute
Melbourne, VIC04.2011
Associate of Arts - Certificate III Music Production
Kangan Institute
Melbourne, VIC04.2010
Associate of Arts - Certificate IV Music Production
Kangan Institute
Melbourne, VIC04.2010
Skills
- Product Management and Pricing
- Campaign Support
- Market Research
- Information Services
- Plates Presentation
- Training and Development
- Inside and Outside Sales
- Consultative Selling Techniques
- Onsite Product Demonstrations
- Customer Retention Abilities
- Converting Leads
- Contact Management Systems
- Service Assistance
- Site Visits
- Problem-Solving Strengths
- Product Merchandising and Distribution
- Technological Knowledge
- Complex Problem-Solving
- Outreach Initiatives
Accomplishments
- Ranked #1 in sales for 3 consecutive months in 2018.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Resolved product issue through consumer testing.
Music
I play multiple instruments including guitar, drums, and vocals. I love song writing and I recently picked up keyboard.
Additional Information
I work well with others and am a team player.
Languages
Filipino
Full Professional
English
Full Professional
Timeline
Sales Consultant Representative
Fleet Card
03.2020 - 11.2020
Business Account Manager
Telstra
03.2018 - 03.2020
Lead Customer Service Representative
Pistevo
04.2017 - 02.2018
Associate of Arts - Certificate III Music Performance
Kangan Institute
Associate of Arts - Certificate IV Music Performance
Kangan Institute
Associate of Arts - Certificate III Music Production
Kangan Institute
Associate of Arts - Certificate IV Music Production
Kangan Institute
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