Danielle Vouden
Dora Creek,NSW
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level management position. Ready to help team achieve company goals.
Overview
15
15
years of professional experience
1
1
Certificate
Work History
Dairy Department Manager
Coles Supermarket
10.2008 - Current
- Utilized advanced forecasting methods to accurately predict future sales trends, optimizing inventory planning as needed.
- Implemented effective merchandising strategies to increase sales and profitability of the dairy department.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Identified and communicated customer needs to supply chain capacity and quality teams.
- Defined clear targets and objectives and communicated to other team members.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
- Conducted regular audits of department operations, identifying areas for improvement and implementing necessary changes.
- Established team priorities, maintained schedules and monitored performance.
- Enhanced customer satisfaction by ensuring a well-stocked and organized dairy department.
- Provided exceptional customer service while addressing inquiries regarding product selection and availability in the dairy section.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Fostered a positive work environment by addressing employee concerns promptly and effectively.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Demonstrated respect, friendliness and willingness to help wherever needed.
Duty Manager
Coles
10.2008 - Current
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Streamlined and monitored quality programs to alleviate overdue compliance activities.
- Facilitated open communication among team members by conducting regular meetings and encouraging constructive feedback sharing within the group.
- Created successful work schedules for each team member to maintain deadlines and fully staff shifts.
- Mentored and supported junior staff members to apply best practices and follow procedures.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Managed staff scheduling for optimal coverage, ensuring efficient operations during peak hours.
- Supervised and coordinated team to provide guidance and support and maximize performance.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
- Achieved results by working with staff to meet established targets.
- Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
- Trained employees in essential job functions.
Night Fill Manager
Coles
10.2008 - Current
- Drove operational efficiency through data-driven decision-making processes, leveraging analytics tools for informed strategy development.
- Launched new products and services with thorough market research, leading to increased revenue growth.
- Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
- Established robust risk mitigation strategies to safeguard against potential operational challenges or disruptions.
- Maintained professional, organized, and safe environment for employees and patrons.
- Established team priorities, maintained schedules and monitored performance.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Accomplished multiple tasks within established timeframes.
- Managed and motivated employees to be productive and engaged in work.
- Cross-trained existing employees to maximize team agility and performance.
- Developed and maintained courteous and effective working relationships.
- Self-motivated, with a strong sense of personal responsibility.
- Acted as a team leader in group projects, delegating tasks and providing feedback.
- Applied effective time management techniques to meet tight deadlines.
- Paid attention to detail while completing assignments.
Education
Open Foundation - Nursing
University of Newcastle
Ourimbah, NSW10.2020
High School Diploma -
Eaglevale High School
Eaglevale NSW 11.1992
Skills
- Scheduling and Coordinating
- Training and Development
- Time Management
- Customer Service
- Team Leadership
- Safety Measures
- Staff Management
- Customer Relationship Management
Accomplishments
- Supervised team of 25 staff members.
- Rostering
- Point of Sale
- Merchandising and Rotation
- Code Checking and Markdowns
- Storeroom and Electric Pallet jack trained
- Truck and receivables
- Stocktake initiation
- Time management and planning
Certification
First Aid Certified
Police Check
Working with Children check
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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References
Rosalyn Brown
Coles Grocery Manager
0466 568 590
Tina Hubbard
Clinical Support Officer
0434 237 020
Kim Kennedy
Coles Duty Manager
0474 193 887
Amanda Howe
Coles Night fill Captain
0481 329 036
References
Rosalyn Brown
Coles Grocery Manager
0466 568 590
Tina Hubbard
Clinical Support Officer
0434 237 020
Kim Kennedy
Coles Duty Manager
0474 193 887
Amanda Howe
Coles Night fill Captain
0481 329 036
Interests and Hobbies
Sailing
Boating
Gardening
Reading
Timeline
Dairy Department Manager
Coles Supermarket
10.2008 - Current
Duty Manager
Coles
10.2008 - Current
Night Fill Manager
Coles
10.2008 - Current
Open Foundation - Nursing
University of Newcastle
High School Diploma -
Eaglevale High School
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