Danielle Vrcek

• Carried out day-day-day duties accurately and efficiently.
• Demonstrated respect, friendliness and willingness to help wherever needed.
• Worked flexible hours; night, weekend, and holiday shifts.
• Maintained energy and enthusiasm in fast-paced environment.
• Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.
• Proved successful working within tight deadlines and fast-paced atmosphere.
• Used critical thinking to break down problems, evaluate solutions and make decisions.
• Offered friendly and efficient service to customers, handled challenging situations with ease.
• Developed and maintained courteous and effective working relationships.
• Maintained excellent attendance record, consistently arriving to work on time.
• Served customers and followed outlined steps of service.
• Identified issues, analyzed information and provided solutions to problems.
• Resolved problems, improved operations and provided exceptional service.
• Improved operations through consistent hard work and dedication.
• Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork.
• Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
• Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
• Worked the graveyard shift by myself for 3vyears so I am quite capable to work on my own and I can do it at a fast pace. As well as serve customers, cook meals make coffees.
• Used coordination and planning skills to achieve results according to schedule.

• LPG training
• Reading dips
• Night shifts – customer service, cleaning, cooking and watching shop
• Paper returns
• Handling money- EFTPOS, cash.

• Food prep – (by hand) stocking sandwich fridge with sandwiches, fruit salads, rolls, wraps
• Keeping it full throughout day
• Cooking – breakfast, lunch and dinner
• Cleaning – sweeping/ mopping floors, toilets cleaned every 3 hrs, cleaning and stocking truck driver’s area, washing dishes (by hand), wiping benches, sanitizing equipment etc, cleaning/ emptying hotbox as well as checking temps
• Customer Service – served customers, handled money, used EFTPOS, balanced my till at the end of each day
• Barista Duties – cleaning/ operating coffee machine
• Managing fuel delivery
• Turning generator on when power goes out
• Worked 8am till 8mp 7 days a week by myself.

• Hospital café marybor duties
• Open/ Closing procedures – setting up shop, packing down shop, cleaning etc
• Handling money- EFTPOS, cash
• Customer service- served customers
• Barista Duties - cleaning and operating coffee machine
• Food prep - salads, fruit and maintaining a full, clean salad bar throughout my shift
• Stock rotation - checking dates, filling shop and stock rotation
• Ordering – ordering stock, counting stock in store.

Managing afternoon staff

Making coffee

Customer service

Ordering

Stocktaking

Waitresses