Summary
Overview
Work History
Education
Skills
References
Achievements
Timeline
Generic

Danielle Watts

Ballan,VIC

Summary

Detail-oriented Bookkeeper well versed in payroll, accounts payable and accounts receivable functions. Excelled in corporate bookkeeping services delivery and learned new technologies to improve efficiency. Impressive accounting and communications skills leading to desirable outcomes. Two years of experience and extensive expertise in Bookkeeping. Knowledgeable about Excel and SQL with commitment to efficiency, accuracy and modernization. Distinguished history of excellent and meticulous bookkeeping.

Overview

13
13
years of professional experience

Work History

Data Entry

Mike Allen Systems, Paradigm BI
01.2021 - Current
  • Voiceovers for Videos, Writing Blogs, Studying Microsoft Programs, Communication with clients via Email, Teams Meetings
  • Developed data entry policies and procedures in compliance with company standards.
  • Streamlined invoice processing by implementing efficient data entry techniques and software tools.
  • Completed administrative tasks such as answering phones, filing paperwork and data entry.
  • Reduced errors in data entry by meticulously reviewing policy applications and endorsements.
  • Completed accurate and timely data entry.
  • Conducted data entry and recordkeeping to maintain client information.
  • Utilized advanced software programs to efficiently manage large volumes of data entry tasks.
  • Used electronic systems for data entry, tracking and analysis.
  • Completed data entry for currency transactions.
  • Reconciled financial data to maintain accurate account balances and support compliance with established accounting practices.
  • Reviewed general ledger for accuracy and specific coding issues.
  • Supported the bookkeeper with payroll processing, ensuring accurate employee compensation.
  • Collaborated closely with the bookkeeper to complete month-end closing procedures in a timely manner.
  • Recorded deposits, reconciled monthly bank accounts and tracked expenses.
  • Input financial data and produced reports using SQL and Microsoft Office.

Bakery Assistant/ Assistant Manager

Daylesford Bakery
01.2011 - 01.2021
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
  • Improved customer satisfaction by addressing and resolving complaints promptly.
  • Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
  • Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
  • Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
  • Promoted teamwork within the workplace by encouraging collaboration among staff members on various projects and tasks.
  • Scheduled staff shifts to ensure proper coverage during peak shopping hours without exceeding labor budgets.
  • Successfully managed budgets and allocated resources to maximize productivity and profitability.
  • Assisted up to 300 customers per day with helpful attitude and positive approach.

Customer Service

Billy’s Café Ballan
01.2018 - 01.2020
  • Provided high-level customer service, resolving issues promptly.
  • Handled cash transactions accurately, contributing to balanced daily financial reports.
  • Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
  • Managed daily operations to ensure optimal productivity and customer service levels.
  • Trained new hires on customer service policies and procedures.
  • Delivered exceptional customer service, addressing concerns and resolving issues promptly.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
  • Interacted directly with customers and team members to maintain high level of customer service, boosting customer service ratings 20%.

Education

Certificate IV - Accounting And Bookkeeping

Swinburne University of Technology
Melbourne, VIC
2024

Certificate IV - Retail Management

BEST Community Development
Ballarat, VIC
2014

Certificate IV - Business Management

BEST Community Development
Ballarat, VIC
2012

Skills

  • An eye for detail
  • Personable with good communication skills
  • High level of customer service
  • Accounts Receivable
  • Account Reconciliation
  • Bookkeeping Software
  • Financial Reporting
  • General Ledger Entries
  • Sheet balancing
  • Financial Management
  • Time tracking
  • Microsoft Office
  • Relationship Building
  • Confidentiality and Integrity
  • Month-end reports

References

Available upon request

Achievements

  • Initiated new marketing strategy in line with company goals resulting in a 15% increase in over all sales.
  • Creation and moderation of social media platforms increasing customer traffic to companies website resulting in a 5% increase in monthly subscriptions to Xero4PowerBI.
  • Improved customer service relations through our Face2Face interpersonal skills training initiative.

Timeline

Data Entry

Mike Allen Systems, Paradigm BI
01.2021 - Current

Customer Service

Billy’s Café Ballan
01.2018 - 01.2020

Bakery Assistant/ Assistant Manager

Daylesford Bakery
01.2011 - 01.2021

Certificate IV - Accounting And Bookkeeping

Swinburne University of Technology

Certificate IV - Retail Management

BEST Community Development

Certificate IV - Business Management

BEST Community Development

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