Danielle Wilcox

A Self-care Brand offering Massage Treatments and a line of Cosmetic/ Aromatherapy Products.

• Managed day-to-day business operations.
• Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
• Oversaw daily operations, ensuring all tasks were completed.
• Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
• Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
• Implemented marketing strategies to increase brand awareness and attract new customers.
• Monitored market conditions to set accurate product pricing and taking advantage of emerging trends.
• Expanded product offerings by researching market trends and identifying potential growth opportunities.
• Elevated brand awareness with targeted marketing campaigns, leveraging social media and digital platforms.
• Collaborated with other healthcare professionals to develop treatment plans.
• Provided custom massage treatments to clients, tailored to individual needs and preferences.

Excavation Company, offering excavation services of small and large scale across NSW.

• Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
• Streamlined office operations by implementing efficient filing systems and organizational strategies.
• Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
• Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
• Assisted in the recruitment process, conducting interviews and onboarding new employees to promote a seamless integration into the team dynamic.
• Developed comprehensive policy manuals outlining procedures and guidelines, contributing to a well-organized workplace culture.
• Contributed to workplace safety by ensuring compliance with established emergency protocols and conducting regular equipment inspections.
• Oversaw office budget, ensuring all expenditures were within allocated funds and identifying cost-saving opportunities.
• Oversaw business development, staffing, personnel, client relations and business planning tasks.
• Conducted thorough market analysis to identify untapped industries for potential business development opportunities.
• Achieved company growth by implementing strategic marketing plans and business development initiatives.
• Supported business development efforts through active participation in industry events and networking opportunities.

Offering Health & Fitness solutions to clients through Personal Training, Massage Therapy & Health Coaching

• Managed day-to-day business operations.
• Oversaw daily operations, ensuring all tasks were completed
• Established foundational processes for business operations.
• Evaluated industry competition regularly to maintain a competitive advantage in the marketplace.
• Interacted well with customers to build connections and nurture relationships.
• Managed, sales, marketing and account operations efficiently.
• Motivated clients to stay on track with fitness goals with positive and friendly approach.
• Increased client retention through consistent communication, motivation, and support.
• Maintained up-to-date knowledge of fitness training methods to inform approach.
• Provided safe, effective, and appropriate massage therapy techniques during customer appointments.
• Increased client satisfaction by providing exceptional service and maintaining a clean, comfortable environment.