Danielle Williams
Palmview
Summary
Throughout my career, my focus has always been on creating a safe, supportive, and caring environment where team members feel comfortable expressing their concerns, ideas, and criticisms. Effective leadership involves clear communication of strategic intent and expected standards, understanding team dynamics, and encouraging contributions from all. I constantly seek opportunities to learn and grow, embracing circumstances and relationships that can enhance and develop these skills. Leading with kindness and empathy builds trust and fosters connections, enabling leaders to navigate challenging situations with grace and resilience.
Overview
27
27
years of professional experience
Work History
Acting District Director
QAS
12.2024 - 01.2025
- Lead diverse teams, develop and promote collaborative relationships with allied service providers to achieve optimal patient outcomes and ensures efficiency in service delivery. Contribute to ongoing review of policies and procedures, suggest and implement changes to drive improvement.
- Promote staff engagement by harnessing diversity, inclusivity and a supportive culture. Build trusting relationships by demonstrating strong leadership skills, being accountable, available, confidential, innovative and inclusive. Drive a resilient culture to adapt and respond to change.
- Interrogate and report on performance data, financial and budgetary requirements, manage staffing levels to provide optimal service delivery and promote a positive workplace health and safety culture.
Senior Operations Supervisor
QAS
01.2016 - Current
- Proactively lead and manage operations, enhancing operational integrity, providing a cost effective, efficient service that continually strives to improve the safety of our staff and our patients
- Maintain close links with Senior Managers, providing informative, accurate and succinct reports and notifications
- Ensure operational readiness by addressing issues proactively, supporting the Officer-in-Charge (OIC) group and engaging with frontline staff, addressing any concerns
- Develop and maintain professional, productive relationships with Queensland Health, advocating for our patients by load sharing, performing escalations where required in order to reduce Patient Off Stretcher Times (POST) to maintain operational response capacity and enhance patient care
Executive Manager Operations Centre
QAS
10.2018 - 03.2021
- Increased overall team productivity by implementing innovative management strategies and streamlining communication channels.
- Enhanced operations and implemented technological innovations in collaboration with senior leadership.
- Implemented data-driven decision-making processes to drive continuous improvement in overall company performance.
- Created, managed, and executed business plan and communicated company vision and objectives to motivate teams.
Acting Executive Manager Operations
Queensland Ambulance Service
03.2018 - Current
- Lead and manage frontline operations, provide expert advice and support to LASN staff
- Oversee and monitor occupational health and safety, staff well-being, patient safety and operational readiness and preparedness
- Work collaboratively with external and internal stakeholders to improve LASN performance, particularly any impedance on performance and capability
- Develop and promote collaborative relationships with Health Services and providers to achieve optimal patient outcomes and ensures efficiency in service delivery
- Contribute to ongoing review of policies and procedures, suggest and implement changes to drive improvement
Acting Clinical Deployment Supervisor
Maroochydore Operations Centre
01.2015 - Current
- Lead and manage operations, working collaboratively with Emergency Medical Dispatchers (EMD's) and Operations Centre Supervisors (OCS) dynamically deploying units to areas of high demand and ensuring the most appropriate resources are deployed to emergency and non emergency cases
- Manage community risk and enhance patient safety by load sharing and monitoring POST, closely liaising with Queensland Health, Senior Operations Supervisor (SOS) and OS
- Monitor cases across LASN's and consult with allied service providers including Retrieval Services Queensland (RSQ) to ensure appropriate resourcing to optimise patient outcomes
- Respond to enquires from frontline staff and provide accurate, succinct advice in accordance with Standard Operating Procedures (SOP's) and Clinical and Operational guidelines
- Review Medical Priority Dispatch determinants, upgrading and downgrading cases where necessary and in accordance with SOP's
- Work in conjunction with Dispatcher and OCS to ensure optimised resource capacity and mitigate risk
- Ensure communication is open and clearly understood and promote harmonious relationships with frontline staff, SOS, OS, OCS and OpCen teams
- Provide accurate succinct reports on LASN operations and ensure timely notification of SOS and Senior Managers for high profile events
Officer-in-Charge
Queensland Ambulance Service
01.2014 - Current
- Lead, advise and coach staff on clinical and operational matters by introducing monthly operational and clinical topics and scenarios underpinned by quality research and operational guidelines and procedures
- Ensure comprehensive understanding of Drug Management Code of Practice and strict adherence to procedures
- Identify the strengths in staff members and coach and facilitate development opportunities, nominating staff for recognition and further training opportunities
- Build and maintain effective relationships with community organisations, LAC members and allied service providers
- Investigate workplace incidents through the SHE system ensuring impartiality and accuracy in investigation outcomes
- Report on station, group and individual performances
Sessional Tutor
Australian Catholic University/University of the Sunshine Coast
01.2013 - 12.2013
- Sessional Tutor on Bachelor of Paramedic Science student program involving, tutorials, assessments and on-road advice and mentoring
Acting Clinical Educator
Queensland Ambulance Service
01.2012 - 12.2012
- Facilitate workshops for the introduction of the 2012 CPM Assessment of Diploma students
- Assessor - Diploma Group panels
Relief Executive Support Officer
Queensland Ambulance Service
01.2012 - 12.2012
- Providing administrative support to the Assistant Commissioner Sunshine Coast LASN
Advanced Care Paramedic II
Queensland Ambulance Service
01.2010 - 12.2010
- Complete Diploma studies to ACPII level
Acting Communications Centre Supervisor
Queensland Ambulance Service
01.2007 - 12.2007
- Providing effective leadership to EMD's, responding to complaints from allied service providers and clients, completing accurate reports for distribution to QAS management
- Effectively address any issues arising from operational matters
- Provide succinct accurate reporting to Senior Managers and ensure timely notification of high profile events
- Dynamic deployment of crews to provide cover in areas experiencing high workloads
Emergency Medical Dispatcher
Queensland Ambulance Service
01.2004 - 01.2006
- Work closely within team environment and maintain area coverage
- Ensure our patients receive the most appropriate resources in accordance with MPDS determinants
Administration Officer
Department of Corrective Services, Woodford Correctional Centre
01.2004 - 12.2007
- Company Overview: Woodford Correctional Centre is a secure placement facility for approximately 1000 offenders
- WH&S Representative - Monitor and report on designated work area
- Human Resources - Maintenance of leave, 24 hour roster rotation and responding to staff enquiries
- Secretary, Queensland West Moreton Community Corrections Board - Schedule state parole applications and reviews working closely with Magistrates, Justices, Barristers and high profile board members
- Issue arrest warrants for offenders for breach of bail or breach of parole conditions
- Woodford Correctional Centre is a secure placement facility for approximately 1000 offenders
Customer Service Officer/Personal Banker
Commonwealth Bank
01.1998 - 12.2000
- General customer service enquiries
- Personal loan applications and funding
- Training of junior staff
Education
Bachelor of Health Science - Paramedic
Victoria University
Executive Leadership Program - Scholarship program - 7 month intensive leadership course contributing to an MBA
Womens Leadership Australia
01.2018
Diploma of Paramedical Science - Advanced Care Paramedic II
Queensland Ambulance Service
01.2013
Skills
- Strategic partnerships
- Personnel management
- Operations management
- Employee engagement
Awards
- 2016, Pride of Workmanship - Rotary
- 2006, North Coast Communications Officer of the year
- 2006, Andrew Penningh Award for Excellence in Communications
- 2003, Contributions to Woodford Correctional Centre administrative team
- 2000, Queensland Sales and Service Award - Commonwealth Bank
Timeline
Acting District Director
QAS
12.2024 - 01.2025
Executive Manager Operations Centre
QAS
10.2018 - 03.2021
Acting Executive Manager Operations
Queensland Ambulance Service
03.2018 - Current
Senior Operations Supervisor
QAS
01.2016 - Current
Acting Clinical Deployment Supervisor
Maroochydore Operations Centre
01.2015 - Current
Officer-in-Charge
Queensland Ambulance Service
01.2014 - Current
Sessional Tutor
Australian Catholic University/University of the Sunshine Coast
01.2013 - 12.2013
Acting Clinical Educator
Queensland Ambulance Service
01.2012 - 12.2012
Relief Executive Support Officer
Queensland Ambulance Service
01.2012 - 12.2012
Advanced Care Paramedic II
Queensland Ambulance Service
01.2010 - 12.2010
Acting Communications Centre Supervisor
Queensland Ambulance Service
01.2007 - 12.2007
Emergency Medical Dispatcher
Queensland Ambulance Service
01.2004 - 01.2006
Administration Officer
Department of Corrective Services, Woodford Correctional Centre
01.2004 - 12.2007
Customer Service Officer/Personal Banker
Commonwealth Bank
01.1998 - 12.2000
Executive Leadership Program - Scholarship program - 7 month intensive leadership course contributing to an MBA
Womens Leadership Australia
Diploma of Paramedical Science - Advanced Care Paramedic II
Queensland Ambulance Service
Bachelor of Health Science - Paramedic
Victoria University
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